McGrath City Honda

Bait and Switch, Lies, ZERO Negotiation McGrath City was the worst of any Honda dealer I have talked to. Made phone calls over the last few months to probably 30+ dealers in the process of b McGrath City was the worst of any Honda dealer I have talked to. Made phone calls over the last few months to probably 30+ dealers in the process of buying two used cars. McGrath was the only one that REFUSED to negotiate via phone/email. They won't take an offer unless you come in, and keep saying, "your presence is your power here." Which must be some cheesy BS slogan one of their higher-ups came up with. I was assured they'd negotiate in person. Repeatedly. Days later I drive an hour from the suburbs, and test drive a 2013 Civic advertised online as a Honda Certified used vehicle. The car was nice, I loved the vehicle. I would have bought it at the right price and made that clear to the salesman. We get back to the desk and I tell him I know they bought this car at auction (meaning I know they bought it cheap). The salesman tries to say that it was never auctioned, it was a lease. I make him scroll down the CarFax to where it clearly states that they bought it at auction. Then he tries to tell me that all leases get sent to auctions, and you can't buy a lease from the dealer that leased it. Which is not true. He then tells me the car, advertised on their own site as Honda Certified Pre-Owned, is not *actually* certified at all. He calls it "pre-certified" and tells me I can pay extra over the top of the online price if I want it to be "fully certified." So there's false advertising to go with all the other nonsense so far. Pre-Certified is not a thing. It's Honda Certified or it isn't. Claiming that and then up-selling $1,000 extra for a car that COULD be certifiable is a bait and switch. I checked again before writing this review, they advertise the car as Honda Certified on its listing. Again, I've talked to Honda dealers all over the eastern U.S. and not had these problems. So I make them a reasonable offer for a non-certified 13 Civic LX, 33K miles, bought at auction. I based my offer on a number over the wholesale value, but not quite as high as full Edmunds trade-in value. As we know, when NEGOTIATING, the two sides start a bit far apart, and then work toward a compromise somewhere in the middle. All the while they brag about their prices being the lowest in 11 states or some such meaningless stat. Saying the price must be great, that's why I'm here, I won't top it. They didn't make a counter offer whatsoever. They dwelled on how ridiculous they thought my initial offer was, desked it twice, and sent the sales manager over. Manager gives no alternate scenarios, just "I can't possibly begin to consider your offer. Our prices are so great, you won't beat this." I asked him what he could do on price, and he again made no counter. Insisted on full web price and tried to convince me that the online price is NOT the same as list price, it's already a very special deal they can't top. So I left. No counter-offer, when I walk, no wanting to know what kind of price I could come up to. They let me walk. Meaning my trip was a waste of time after I was clear on the phone that I wasn't interested at full price, and led to believe they WOULD negotiate once I arrived. I go straight to a nearby Honda dealer, drive a '13 Civic, same mileage, fully Honda Certified (for real this time) and quickly get down to a price about $1,000 below McGrath's web price even though this dealer's original list price was $500 above McGrath's and their car wasn't bought at auction. Still over budget, I called a Honda dealer in Wisconsin and had my first offer accepted on the phone for a nearly identical '13 Civic, again FULLY certified, for $1,500 under McGrath's price. Since I loved the car (just not the treatment) at McGrath I called to see if they'd match price. They wouldn't. Don't waste your time. These liars belong in one of those shacks in a parking lots with a name like "Krazy Kool Kars 4U!" selling salvage-titled garbage. More

Great dealership to do business with I was in the market for a pre-owned Acura and started the search online. The first dealership I visited was McGrath City Honda. I had planned to visi I was in the market for a pre-owned Acura and started the search online. The first dealership I visited was McGrath City Honda. I had planned to visit multiple dealerships in my search as I wanted to make sure I was doing my due diligence. However, my experience at McGrath left me with no desire to search elsewhere. First and foremost, the salesman I worked with was exceptional. Dave Kazarian was tremendous in helping me get through the usually painstaking car buying process. He was knowledgeable (he has over 40 years experience), he was kind (he didn't treat me like a target, he treated me like a human being), and he answered every single one of my questions. We talked for hours about specific questions I had about the car, financing, warranty and everything else in-between. He wasn't trying to push the conversation and "close me for the sale", he allowed the sale to take it's natural course, which in turn led to me buying the car. His expertise in cars and his dedication to me, the customer, gave me the utmost confidence in the purchase of my 2013 Acura ILX. I also had some financing issues (less than stellar credit), they worked with me to find the right deal that made sense for me, they also helped me with my trade in. Credit to Dave and the staff at McGrath for working with me to find a solution. The finance manager was experienced and very helpful as well. I highly recommend linking up with Dave K and getting your car from McGrath City Honda. It was a great experience and they have definitely won me over as a customer for years to come. More

Great salesman Manny but terrible deal on 2016 Civic Touring I walked in with the intention to lease. I had the pleasure of test driving a Honda 2016 Civic Touring at this dealership. Manny the salesman was very I walked in with the intention to lease. I had the pleasure of test driving a Honda 2016 Civic Touring at this dealership. Manny the salesman was very great as a person to talk to. He listened for your concerns and questions, however his manager is not the best when it comes to making deals. This car is MSRP at 27355 with the freight. Additional coatings and environmental protection added the original price to 29500. I had a 2008 Honda Civic EX to possibly trade in. The very first deal they offered was 39 month $1500 down and 539/month. That is paying almost 80% of the cars value in over 3 years. When I said I want 0 down 400 a month, he said that would be insulting to the manager lol. I asked for the invoice showing how much the dealership paid for the car, they didn't show it and told me that my offer won't work. Shook hands and left. I'm sure they are looking for the victim that is unprepared to take advantage of. I understand the car had just gotten in their lot Monday November 9. As the manager he probably figured his chances are higher for selling it his way to other potential buyers. As a 24 year old, that was a complete insult. That offer is complete BS. For that much I could get a lease for an Audi A6 2016. If you go here be ready and do your research because they will take advantage if you are not prepared. More

Great Sales People! Dave Kazarian and Eli Abanto were super helpful with my 2012 Honda Civic. Dave gave me very useful advice and explanations, and he was very patient. B Dave Kazarian and Eli Abanto were super helpful with my 2012 Honda Civic. Dave gave me very useful advice and explanations, and he was very patient. Besides, Dave returned my call 5 minutes after I left him a voicemail. Eli followed up on me about the car the next day, which was really considerate. The dealership had my car washed and gas pumped before I left. More

Pleased My husband and I felt an immediate bond with Dave Kazarian. He was knowledgeable, friendly., and helpful. He also seemed to be a man of integrity. W My husband and I felt an immediate bond with Dave Kazarian. He was knowledgeable, friendly., and helpful. He also seemed to be a man of integrity. We are very happy with a Nissan Versa! Thank you Dave. More

What a wonderful sales person I would like to take the time out and just thank the sales person Dave kazarian . What a wonderful person who went out of his way to help in any way I would like to take the time out and just thank the sales person Dave kazarian . What a wonderful person who went out of his way to help in any way he could. He followed up with his phone calls and made sure that he explained every thing to me and reassuered me that I would be ok I felt that I knew Dave for many years but I met him only one day what an awesome person he is made me feel comfortable in purchasing my car. I told him he was God sent as I am a true believer in my faith and Dave was God sent with all this being said I'm so ever grateful to Dave thank you may you continue to do what you do in the way you do it!!!!!! More

Outsatnding Customer Service I work with Christine on a consistent basis and she is always pleasent, very helpful and very accomodating. I only deal with her when I need to take I work with Christine on a consistent basis and she is always pleasent, very helpful and very accomodating. I only deal with her when I need to take my car in for service. Great customer service is hard to find and Christine should be commended and rewarded. More

Great dealership Timing of the work was great, the waiting room more chairs, but Christine is the one, who made thing great, she need a bigger office! Timing of the work was great, the waiting room more chairs, but Christine is the one, who made thing great, she need a bigger office! More

Very satisfied new Honda owner! I had a great experience working with Jose Lopez to get my car. I was recommended to work with him and it all worked out great! He provided excellent I had a great experience working with Jose Lopez to get my car. I was recommended to work with him and it all worked out great! He provided excellent customer service and worked with my budgeting plan to the best of his ability. He made sure I left that dealership a satisfied customer and he succeed to the fullest! I highly recommend McGrath City Honda especially working with Jose Lopez! Thank you so much. More

Horrible Service I would truly like to state that McGrath City Honda is a deplorable representation of the Honda brand but then again I would not want to offend the de I would truly like to state that McGrath City Honda is a deplorable representation of the Honda brand but then again I would not want to offend the deplorable businesses out there. After my experience with this dealership, I wonder about two main things. One is how Honda can continue to issue a license to this dealer knowing how poor customer service is. The second is how people continue to frequent this establishment for service. Perhaps it is because it is the only Honda dealership in the area. My experience started on December 19, 2014 when I purchased a "certified" 2014 Honda Accord. George W. was my salesman and I found him to be a straight shooting businessman. He was knowledgeable and even returned my e-mails after the sale. The Finance Manager was nice as well. Sure, he kept pushing an extended warranty on a certified car which I ultimately told him was a stupid idea and he relented. The Finance Manager was honest and friendly. The only improvement during the sales process would be timing and safety. It took over 4 hours to purchase a $22K car and the location of this dealership is not safe. Most of the cars are located across the street on Grand Avenue, which is dangerous to cross. My main issue with this dealership centers on the despicable service it offers. Shortly after the sale, I noticed that the driver's side mirror was loose. It was not scratched or scuffed and I thought this would have been caught in the 150 point inspection to make a Honda "certified". I e-mailed Bob Jaskolski about the issue because after all, he sent me an e-mail telling me that service was paramount to him. No response....ever. I took the car in on February 6 and was appalled by the lack of service. After you pull in, there is no one to greet you. No signs direct you where to go. Do I go to the right to where people ignore you? To the left where people pretend to look busy? Finally, John Sillitti (service advisor) was able to "help" me. After conferring with the used car manager, he agreed to replace the mirror. I was told that the mirror would be in within a week and I would receive a call. Three weeks later, I call John and am told that the records show that the last time I was in was in December. What happened to my visit from February 6? He tells me I need to speak to the parts guy who is waiting by the phone for my call. He transfers me and it goes to voicemail. I leave a message. No response.....ever. I call John back and leave a message. No call back. So, I drive all the way from Schaumburg to speak to John. He confirms that someone forgot to order the mirror and it would be in by March 6. March 6 comes and goes and I get no answer. Now, I call Aimee Both. She immediately calls back (yay!) and says she will get on it. She calls back and informs me that John told her I was working with someone else. Perhaps the Wizard of Oz in John's mind. She states that they have a passenger side mirror for me but it was ordered wrong! First, no one bothers to call me. Second, they cannot order the right part. She assured me that it will be in by March 13. Anyone seen the movie Groundhog Day? LOL So, during the week of March 9, I took my car to Schaumburg Honda to have a remote starter installed. They informed me of the mirror as well as bad molding on the rear mirror (I guess this dealer does inspections) and replaced both with GREAT service. In summary, this dealership has selection. That is about it. The service department and its staff (mainly John Sillitti and Bob Jaskolski) are horrible and I truly wonder how Honda continues to issue a license to these individuals. More