McGrath City Honda

Great salesman Manny but terrible deal on 2016 Civic Touring I walked in with the intention to lease. I had the pleasure of test driving a Honda 2016 Civic Touring at this dealership. Manny the salesman was very I walked in with the intention to lease. I had the pleasure of test driving a Honda 2016 Civic Touring at this dealership. Manny the salesman was very great as a person to talk to. He listened for your concerns and questions, however his manager is not the best when it comes to making deals. This car is MSRP at 27355 with the freight. Additional coatings and environmental protection added the original price to 29500. I had a 2008 Honda Civic EX to possibly trade in. The very first deal they offered was 39 month $1500 down and 539/month. That is paying almost 80% of the cars value in over 3 years. When I said I want 0 down 400 a month, he said that would be insulting to the manager lol. I asked for the invoice showing how much the dealership paid for the car, they didn't show it and told me that my offer won't work. Shook hands and left. I'm sure they are looking for the victim that is unprepared to take advantage of. I understand the car had just gotten in their lot Monday November 9. As the manager he probably figured his chances are higher for selling it his way to other potential buyers. As a 24 year old, that was a complete insult. That offer is complete BS. For that much I could get a lease for an Audi A6 2016. If you go here be ready and do your research because they will take advantage if you are not prepared. More

Great Sales People! Dave Kazarian and Eli Abanto were super helpful with my 2012 Honda Civic. Dave gave me very useful advice and explanations, and he was very patient. B Dave Kazarian and Eli Abanto were super helpful with my 2012 Honda Civic. Dave gave me very useful advice and explanations, and he was very patient. Besides, Dave returned my call 5 minutes after I left him a voicemail. Eli followed up on me about the car the next day, which was really considerate. The dealership had my car washed and gas pumped before I left. More

Pleased My husband and I felt an immediate bond with Dave Kazarian. He was knowledgeable, friendly., and helpful. He also seemed to be a man of integrity. W My husband and I felt an immediate bond with Dave Kazarian. He was knowledgeable, friendly., and helpful. He also seemed to be a man of integrity. We are very happy with a Nissan Versa! Thank you Dave. More

What a wonderful sales person I would like to take the time out and just thank the sales person Dave kazarian . What a wonderful person who went out of his way to help in any way I would like to take the time out and just thank the sales person Dave kazarian . What a wonderful person who went out of his way to help in any way he could. He followed up with his phone calls and made sure that he explained every thing to me and reassuered me that I would be ok I felt that I knew Dave for many years but I met him only one day what an awesome person he is made me feel comfortable in purchasing my car. I told him he was God sent as I am a true believer in my faith and Dave was God sent with all this being said I'm so ever grateful to Dave thank you may you continue to do what you do in the way you do it!!!!!! More

Outsatnding Customer Service I work with Christine on a consistent basis and she is always pleasent, very helpful and very accomodating. I only deal with her when I need to take I work with Christine on a consistent basis and she is always pleasent, very helpful and very accomodating. I only deal with her when I need to take my car in for service. Great customer service is hard to find and Christine should be commended and rewarded. More

Great dealership Timing of the work was great, the waiting room more chairs, but Christine is the one, who made thing great, she need a bigger office! Timing of the work was great, the waiting room more chairs, but Christine is the one, who made thing great, she need a bigger office! More

Very satisfied new Honda owner! I had a great experience working with Jose Lopez to get my car. I was recommended to work with him and it all worked out great! He provided excellent I had a great experience working with Jose Lopez to get my car. I was recommended to work with him and it all worked out great! He provided excellent customer service and worked with my budgeting plan to the best of his ability. He made sure I left that dealership a satisfied customer and he succeed to the fullest! I highly recommend McGrath City Honda especially working with Jose Lopez! Thank you so much. More

Horrible Service I would truly like to state that McGrath City Honda is a deplorable representation of the Honda brand but then again I would not want to offend the de I would truly like to state that McGrath City Honda is a deplorable representation of the Honda brand but then again I would not want to offend the deplorable businesses out there. After my experience with this dealership, I wonder about two main things. One is how Honda can continue to issue a license to this dealer knowing how poor customer service is. The second is how people continue to frequent this establishment for service. Perhaps it is because it is the only Honda dealership in the area. My experience started on December 19, 2014 when I purchased a "certified" 2014 Honda Accord. George W. was my salesman and I found him to be a straight shooting businessman. He was knowledgeable and even returned my e-mails after the sale. The Finance Manager was nice as well. Sure, he kept pushing an extended warranty on a certified car which I ultimately told him was a stupid idea and he relented. The Finance Manager was honest and friendly. The only improvement during the sales process would be timing and safety. It took over 4 hours to purchase a $22K car and the location of this dealership is not safe. Most of the cars are located across the street on Grand Avenue, which is dangerous to cross. My main issue with this dealership centers on the despicable service it offers. Shortly after the sale, I noticed that the driver's side mirror was loose. It was not scratched or scuffed and I thought this would have been caught in the 150 point inspection to make a Honda "certified". I e-mailed Bob Jaskolski about the issue because after all, he sent me an e-mail telling me that service was paramount to him. No response....ever. I took the car in on February 6 and was appalled by the lack of service. After you pull in, there is no one to greet you. No signs direct you where to go. Do I go to the right to where people ignore you? To the left where people pretend to look busy? Finally, John Sillitti (service advisor) was able to "help" me. After conferring with the used car manager, he agreed to replace the mirror. I was told that the mirror would be in within a week and I would receive a call. Three weeks later, I call John and am told that the records show that the last time I was in was in December. What happened to my visit from February 6? He tells me I need to speak to the parts guy who is waiting by the phone for my call. He transfers me and it goes to voicemail. I leave a message. No response.....ever. I call John back and leave a message. No call back. So, I drive all the way from Schaumburg to speak to John. He confirms that someone forgot to order the mirror and it would be in by March 6. March 6 comes and goes and I get no answer. Now, I call Aimee Both. She immediately calls back (yay!) and says she will get on it. She calls back and informs me that John told her I was working with someone else. Perhaps the Wizard of Oz in John's mind. She states that they have a passenger side mirror for me but it was ordered wrong! First, no one bothers to call me. Second, they cannot order the right part. She assured me that it will be in by March 13. Anyone seen the movie Groundhog Day? LOL So, during the week of March 9, I took my car to Schaumburg Honda to have a remote starter installed. They informed me of the mirror as well as bad molding on the rear mirror (I guess this dealer does inspections) and replaced both with GREAT service. In summary, this dealership has selection. That is about it. The service department and its staff (mainly John Sillitti and Bob Jaskolski) are horrible and I truly wonder how Honda continues to issue a license to these individuals. More

Purchasing my Honda CRV This was by far the best experience one could have purchasing a car. Dave Kazarian held my hand during this very arduous procedure . I must have cal This was by far the best experience one could have purchasing a car. Dave Kazarian held my hand during this very arduous procedure . I must have called him every day for 3 months. I was extremely apprehensive in leasing a car, and he was helpful, informative , trustworthy, and kind. At the end Alex went through the entire details of the car and instructed me on all the ins and out of operating this vehicle . He was not condescending but, was extremely patient and very knowledgeable. I would recommended MCGRATH City to anyone. More

Horrible! Where do I begin? A dirty dealership--literally and figuratively. First, I received a quote via email for a 2015 Fit EX that seemed too good to be tru Where do I begin? A dirty dealership--literally and figuratively. First, I received a quote via email for a 2015 Fit EX that seemed too good to be true. It was. By almost $3,000. The dealership was lucky the quote expired on a Thursday and I couldn't make it in until Saturday, so they didn't have to honor it. When I got to the dealership, the only question I was asked was what color I wanted. When I said I had more important concerns like financing and trade-in value, I was dismissed and again asked what color I wanted. Sigh. When the salesman presented me with the sell sheet, not only was the price of the new car $3,000 higher than anticipated, my trade-in value was $2,000 less than kbb! When I reviewed the printout they gave me of the kbb.com site, I realized they hadn't even priced out the right car. I was trading a 2011 FIT *Sport* and they looked up the hatchback. When I pointed this out to him, he shrugged his shoulders and said all FITs were hatchbacks. He then proceeded to tell me that my 2011 needed a new bumper, brakes and tires--it had 36,200 miles!!! I left. I bought my new 2015 FIT the following Monday at Valley Honda in Aurora and can't begin to express what a wonderful experience I had there. I would encourage anyone to make the trip to Aurora if you're serious about buying a car. More