McGrath City Honda

I had my car for a maintenance check. The service representative offered me to apply to Dignifi to cover the expenses worth 6 mos to pay without interest.He explained everything to me and The service representative offered me to apply to Dignifi to cover the expenses worth 6 mos to pay without interest.He explained everything to me and asked him if I can get my car in the afternoon after all the services- transmission flushing,coolant,change oil and engine gasket replacement.He was very adamant and told me ..YES..in the afternoon sir.Come 630pm CDR I've gotten no call from him.I have been waiting for 8hrs.All he gave me is an update of my repairs.I was expecting to get my car by the afternoon but to no avail...I received no call.I wouldn't know it if I didn't call him.There is no proactiveness in his part.I told him feom the very start that I needed the car for my work the next day but he just told me that the engine should be cool enough to replace the gasket.Im ok with that but my point to him is that you never called me or the least informed me for the 8hrs that Ive been waiting so that I can think of plan B of what to use at work.I told him if I didnt call you at 630pm I receive no calls from you.Where is the cuatomer service???where is the customer satisfaction.He didnt offer me anything because of the inconvinience he made.He just promise me a discount which it didn't materialize.All lip service.I even talked to his manager and told the whole scenario but this manager didn't also offer me anything.It was a big inconvinience in my part because my work is affected for 2 days without a car.He never followed up with me unless I am the one calling first.NO INITIATIVE..ALL LIP SERVICE AT THE START AND WHEN THEY FINALLY GET YOUR APPROVAL..YOU ARE ON YOUR OWN.I was also disappointed with the manager.He is not an ADVOCATE FOR THE CUSTOMERS...Terrible service...McGrath Honda Grand ave..Illinois....TERRIBLE... More

bad experience! !! Don't visit here if you don't want to be deceived! They will let you sign the papers without any explanation, !! Don't visit here if you don't want to be deceived! They will let you sign the papers without any explanation, More

Go See Marcus Lozano to Buy your next Car Sweet Deal Just what I wanted,🤩 what I wanted,🤩 More

Great service and fast work. Kept me in the loop every step of the way. Kept me in the loop every step of the way. More

had a great experience with the Honda team. They were very accommodating and pleasant. This is my first cart that I bought with MrGrath City Honda . I had a good experience! Thanks Marcus Lo They were very accommodating and pleasant. This is my first cart that I bought with MrGrath City Honda . I had a good experience! Thanks Marcus Lozano! I purchased a Honda CR-V 2022 More

Very nice service and dear are so sociable and friendship I wold like recommend to my friends I wold like recommend to my friends More

My service advisor was informative and friendly. He answered all my questions. He was very patient and attentive when helping me. He answered all my questions. He was very patient and attentive when helping me. More

Great service, great communication, and transparency! The advisor and the rest of him team were friendly and incredibly knowledgeable. The advisor and the rest of him team were friendly and incredibly knowledgeable. More

Good organization and communication. No stress, very kind people working out there Thank you.appreciate. No stress, very kind people working out there Thank you.appreciate. More

This dealership is Excellent I have been coming there for years.Bill is great! I would recommend Honda to everyone for years.Bill is great! I would recommend Honda to everyone More