McGrath City Hyundai

After waiting 3 hrs, they started to work on my car. Total of 5 hrs I waited. Not acceptable. Went in for a tune up and a recall fixed. They didn’t even inform me they had not looked at my car until Total of 5 hrs I waited. Not acceptable. Went in for a tune up and a recall fixed. They didn’t even inform me they had not looked at my car until I asked if they forgot me. Had an appointment at 1:30. Was told 1 1/2 hrs tops. After 3 hrs I asked if there was a problem as at least 25 customers had come in after me and left with fixed car. Was told no one knew how to do my recall and they had been waiting for mechanic who could do it to show up. Then said my car was up next… at 4:30! Instead of doing my tuneup at my appointment time, they let me sit until he showed up. He wrote on the form my car went in much earlier. That is wrong. They finished at 6:20. I paid and was given my car at 6:30. I appreciated the discount for how they handled my visit, but my time was worth more. When they realized my car wasn’t going to go in, they should have told me so I could have used their shuttle and gone home for 5 hrs. I didn’t even get the free car wash because no workers were there to do it. They always do excellent work, but how they managed me as a returning client was terrible. I left in tears as I felt like a stupid old lady who let them do this to me. My husband would have walked out after learning they hadn’t even looked at the car after waiting for 3 hrs. Rome, the manager who checked me in needs to pay attention to his customers, and care a little more. He was very nice and polite, but no common sense. Not sure I’ll be back here. If my memory serves me correctly, the last tune up there I left annoyed because it took much longer than expected because someone called in sick. I never dreamed I’d ever have to sit for 5 hrs. I have always had an appointment a week in advance so they knew what my appointment was for. My car is good as new now, but McGrath City Hyundai gets an F in the service department this tune up. More

Very helpful, we explored my options and found a good car for me and my 2 children. This js the second vehicle I purchased from McGrath and from Robert girl and will definitely recommended his services 👌 for me and my 2 children. This js the second vehicle I purchased from McGrath and from Robert girl and will definitely recommended his services 👌 More

Great experience at McGrath and sales rep Mohammed. Fast service and Mohammed came in on his day off to help me. Much appreciated! Fast service and Mohammed came in on his day off to help me. Much appreciated! More

Everyone is friendly and the take care of you, dealership is not far from my house which is a plus. is not far from my house which is a plus. More

Happy and relieved that my car buying process has finally come to end. I originally came into mcgrath hyundia to get a tuscon but Mohammed showed me a Mitsubishi that I loved and worked in my budget. Thank come to end. I originally came into mcgrath hyundia to get a tuscon but Mohammed showed me a Mitsubishi that I loved and worked in my budget. Thank you for being so patient Mohammed. More

Very satisfied with my service my car was done before that time they told me. that time they told me. More

Very professional. Worked with us on three different cars to get us a car we loved at a good price. Highly recommend Worked with us on three different cars to get us a car we loved at a good price. Highly recommend More

Good service. They explained to me what and why they were to do to my car. I am very satisfied and I will to recommend MacGrath City to my family and friends. They explained to me what and why they were to do to my car. I am very satisfied and I will to recommend MacGrath City to my family and friends. More

Mohammed helped me a lot with finding my first car. the professionalism and good knowledge about cars helped me out a lot! the professionalism and good knowledge about cars helped me out a lot! More

I have bought a car a month ago, Robert has helped me a lot. He is so generous and Respectful and so helpful.. recently bought another car yesterday March 31st.. he helped me a lot. lot. He is so generous and Respectful and so helpful.. recently bought another car yesterday March 31st.. he helped me a lot. More