McGrath City Hyundai

Robert Gil Jr was and has been excellent to us,we have bought 5 cars from him. He has always make sure to listen to our needs,we love working with him,if you are trying to buy a car go with Robert Gil Jr. bought 5 cars from him. He has always make sure to listen to our needs,we love working with him,if you are trying to buy a car go with Robert Gil Jr. More

Alex was very helpful helping me find the right car that fit what I was looking for. Drove off in a used Durango and I’m loving it so far! fit what I was looking for. Drove off in a used Durango and I’m loving it so far! More

Clear, transparent, and straightforward when it comes to pricing. Overall a very friendly place to purchase a vehicle! pricing. Overall a very friendly place to purchase a vehicle! More

Great sales person! !! Very welcoming and informative… left with a great car!!!!thank you!!!! We will be back again for a 3rd time !! Very welcoming and informative… left with a great car!!!!thank you!!!! We will be back again for a 3rd time More

We had Nice experience with Hashim. Helpful, quick, and thorough. Pleasant and knowledgeable. Thank you. Helpful, quick, and thorough. Pleasant and knowledgeable. Thank you. More

This has to be the worst franchised repair facility in Chicago. My vehicle is there for the 4th time on a sunroof malfunction and leak issue. Besides not being able to fix it, communication is non-existen Chicago. My vehicle is there for the 4th time on a sunroof malfunction and leak issue. Besides not being able to fix it, communication is non-existent. They give you a number to text but don’t respond to it. When you call, you get an operator and placed on hold, if lucky - most times it’s to voicemail with no call back. We dropped off on Monday for a couple day diagnostic and haven’t received a word by Saturday despite multiple attempts. We emphasized the need for our car for Christmas and still nothing. Shame on me for going back to them, but my manufacturer claim started with them and I can’t change now. Seriously, all you have to do be better is communicate with the customer. More

DO NOT trust their service department. They missed letting me know about a huge nail in the middle of my tire until 8 days after my service appointment when they sent me an email stating “ They missed letting me know about a huge nail in the middle of my tire until 8 days after my service appointment when they sent me an email stating “we had recommended changing the tire due to a nail, but you had declined.” And this has happened multiple No one in the service department or management would acknowledge their mistakes/lack of communication. I do not trust my safety in my car with their care. Avoid this dealership. More

If I could give a 0, I would. They are deceitful and dishonest and lack communication skills and professionalism . We had a signed contract to buy a car for my 16yo. The contract They are deceitful and dishonest and lack communication skills and professionalism . We had a signed contract to buy a car for my 16yo. The contract spelled out that the headlight needed to be fixed. We waited a week and called to check on a completion date & to set pickup time & they said they were taking it to auction. No one communicated that to us. We have left multiple messages and no call back from General Manager. No explanation. Imagine how disappointed my 16 year old is! He is more professional than this dealership! They couldn’t even make a call to tell him. Birthday ruined! Fraudulent practices! More

Pathetic. If I could give McGrath Hyundai zero stars, I would. They tack on a 3% “service charge” for all credit card transactions, which is basically a If I could give McGrath Hyundai zero stars, I would. They tack on a 3% “service charge” for all credit card transactions, which is basically a junk fee on top of already expensive service. To make it worse, they don’t accept Zelle or any kind of lower-cost bank transfer, so you’re stuck either paying the fee or scrambling for another payment method. In 2025, that’s ridiculous. On top of that, the service manager never returned a single one of my calls during the five days my car was in their shop. No proactive updates, no returned voicemails, nothing. I had to chase them just to find out what was happening with my own car. Between the extra fees and the complete lack of communication, this place has lost my business. I won’t be back, and I wouldn’t recommend McGrath Hyundai to anyone who values transparency or basic customer service. More

I had a HORRIBLE experience today at Hyundai. I was slighted by Cristiana who took over Ed Vallega place. She was RUDE and inconsiderate. It was as if she “white privilege” catering to the Whi I was slighted by Cristiana who took over Ed Vallega place. She was RUDE and inconsiderate. It was as if she “white privilege” catering to the White girl who came in after me; she ignored my issue. I arrived at 7:45 am. They took my car to the back for an oil change. Cristinia flew passed me and looked over me to appease the white girl. I had to come to the front to find out about my car. Then she had this guy in her office and she tells me you can come in while the guy is sitting there (no privacy at all). I am blown away "like where is my xxxx car?". She stated, There's some problems and work that needs to be done, “when was you going to tell me_ at this point, "I am furious", and I started to feel overlooked. I stormed out to go speak with a manager and i knocked on the door and a hispanic girl came out in a Halloween costume, “YELL” at me. I asked her who do you think you talking to in that tone?, It escalated. I NEVER got a manager; the issues were never resolved. I’m taking my car to get a second inspection because I don't believe they did the work. The air tire light I came in about is still on. IT WAS HALLOWEEN FOR REAL WITH ALL THE WEIRD BEHAVIOR GOING ON!!! SO DISRESPECTFUL - ED VALLEGA would NEVER had treated me this way. TOTALLY DISAPPOINTED IN TREATMENT AND BEHAVIOR OF THE STAFF More