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McGrath City Hyundai
Chicago, IL
2,506 Reviews
The McGrath Family has over 60 years of car experience. Our secret? We take it one satisfied customer at a time. For over four generations, from sales to service, your complete satisfaction is our number one priority. Starting at the right vehicle, the right price, and we are right down the street. That’s the McGrath Experience. So if you’re in the market for a new or pre-owned vehicle, stop in today, let us earn your business and see why we say… “When you do the Math, you’ll choose McGrath!”
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,506 reviews
July 23, 2026
Avoid McGrath City Hyundai Service Center at all costs. This was, without a doubt, the worst service experience I have ever had. My car was kept here for seven days for a warranty repair. At 12:50 PM, I This was, without a doubt, the worst service experience I have ever had. My car was kept here for seven days for a warranty repair. At 12:50 PM, I received an official text message stating that my vehicle was ready for pickup. When I arrived, however, my car was not ready. Instead of apologizing, the service advisor was extremely rude, aggressive, and even yelled at me, saying, "Anyone could have sent that message. I didn't send it." They refused to take responsibility for the notification sent by their own service department. To make matters worse, they initially refused to release my vehicle, claiming it was at a different facility. I was forced to wait for hours and had to pay for three separate Uber/taxi rides out of my own pocket because of their poor communication and misinformation. The staff's behavior was intimidating and completely unprofessional. When I asked to speak with a service manager or supervisor, my request was flatly denied. This service center is disorganized, unprofessional, and untrustworthy. I would strongly recommend taking your vehicle elsewhere for any repairs or maintenance. More
by A.U
Employees Worked With
Other Employees :
D'Armani Velez, Jeremy Gleason
May 10, 2026
The experience was really good. The salesman was quite helpful. The buying experience was easy. The wait time did not take too long. They are aware of your time and work with you to The salesman was quite helpful. The buying experience was easy. The wait time did not take too long. They are aware of your time and work with you to get the deal done in a decent amount of time. More
by taylorlt
Employees Worked With
February 15, 2026
Robert Gil Jr was and has been excellent to us,we have bought 5 cars from him. He has always make sure to listen to our needs,we love working with him,if you are trying to buy a car go with Robert Gil Jr. bought 5 cars from him. He has always make sure to listen to our needs,we love working with him,if you are trying to buy a car go with Robert Gil Jr. More
by Traviesa85
Employees Worked With
January 21, 2026
Great sales person! !! Very welcoming and informative… left with a great car!!!!thank you!!!! We will be back again for a 3rd time !! Very welcoming and informative… left with a great car!!!!thank you!!!! We will be back again for a 3rd time More
by jfzylstra
Employees Worked With
Hashim Mirza
December 20, 2025
This has to be the worst franchised repair facility in Chicago. My vehicle is there for the 4th time on a sunroof malfunction and leak issue. Besides not being able to fix it, communication is non-existen Chicago. My vehicle is there for the 4th time on a sunroof malfunction and leak issue. Besides not being able to fix it, communication is non-existent. They give you a number to text but don’t respond to it. When you call, you get an operator and placed on hold, if lucky - most times it’s to voicemail with no call back. We dropped off on Monday for a couple day diagnostic and haven’t received a word by Saturday despite multiple attempts. We emphasized the need for our car for Christmas and still nothing. Shame on me for going back to them, but my manufacturer claim started with them and I can’t change now. Seriously, all you have to do be better is communicate with the customer. More
by Just text me back!
Employees Worked With
Service tech is Fernando, but I don’t blame him. It starts at the top.
December 06, 2025
DO NOT trust their service department. They missed letting me know about a huge nail in the middle of my tire until 8 days after my service appointment when they sent me an email stating “ They missed letting me know about a huge nail in the middle of my tire until 8 days after my service appointment when they sent me an email stating “we had recommended changing the tire due to a nail, but you had declined.” And this has happened multiple No one in the service department or management would acknowledge their mistakes/lack of communication. I do not trust my safety in my car with their care. Avoid this dealership. More
by Sharissa
November 11, 2025
If I could give a 0, I would. They are deceitful and dishonest and lack communication skills and professionalism . We had a signed contract to buy a car for my 16yo. The contract They are deceitful and dishonest and lack communication skills and professionalism . We had a signed contract to buy a car for my 16yo. The contract spelled out that the headlight needed to be fixed. We waited a week and called to check on a completion date & to set pickup time & they said they were taking it to auction. No one communicated that to us. We have left multiple messages and no call back from General Manager. No explanation. Imagine how disappointed my 16 year old is! He is more professional than this dealership! They couldn’t even make a call to tell him. Birthday ruined! Fraudulent practices! More
by Beth Helme-Smith
Employees Worked With
Raven
