McGrath Elmhurst Toyota

I asked Steve to explain leasing to me and he did a very good job of convincing me that that was the way I wanted to go. He took me to look at cars; I test drove a Matrix and was sold. Steve ran the number good job of convincing me that that was the way I wanted to go. He took me to look at cars; I test drove a Matrix and was sold. Steve ran the numbers for me which sealed the deal. He was able to come up with a monthly payment that fit into my budget. The next day I brought my husband in and Steve showed him the Matrix; let him look under the hood and offered him a test drive. We then purchased the Matrix. All in all, the experience restored my faith in Toyota (I'm a loyal 18 year Toyota customer). More

Steven was excellent throughout the process of buying this new car, especially considering the fact that we ordered the vehicle precisely during the recall situation. Though the vehicle took longer than this new car, especially considering the fact that we ordered the vehicle precisely during the recall situation. Though the vehicle took longer than originally projected to receive because of unforeseen delays due to manufacturing in Japan, we were kept informed of the process throughout. Steven was professional and kind and worked hard to make an agreement with us that was, without question, the best we were able to find anywhere. Steven was respectful and never pressured us into any decisions. I would visit this dealership again and will recommend it to. More

My wife and I have purchased 2 (two) new cars from Elmhurst Toyota. A 2010 Toyota Rav before the major recalls, and a 2011 Toyota Sienne in March 2010. The Salesman, Steven Salidas, put all of our w Elmhurst Toyota. A 2010 Toyota Rav before the major recalls, and a 2011 Toyota Sienne in March 2010. The Salesman, Steven Salidas, put all of our worries at rest with the intelligent explanations and answers to our concerns. We were all over the map test driving and getting quotes from Volkswagen, Honda, Ford, Chrysler, Buick and Crossover Cadillac. We went back to Elmhurst Toyota because Steve was committed to our needs. He was always a gentleman, patient, listened to our needs and concerns, and never pressured. He always accommodated all of our requests. Steve was not just trying to sell a vehicle, he wanted to make sure that we were happy with the car we purchased and that it would meet all of our needs. We feel we received an excellent deal on both Trade In Value and Sticker Price Discount. The purchase of a new car should be a happy and comfortable transaction. Steven Salidas and his team at Elmhurst Toyota did just that! Thank you! More

I was very disappointed in my latest experiences at Elmhurst Toyota. We had purchased three cars from this dealer in the past three years, 2 new and 1 used Toyota. When one of those cars was recently t Elmhurst Toyota. We had purchased three cars from this dealer in the past three years, 2 new and 1 used Toyota. When one of those cars was recently totaled in an accident, we sought to replace it with a new or used Toyota that would be affordable. In the course of an entire month, I drove several vehicles and attempted to arrange financing. One of the cars I was seriously considering was in the massive recall; and was made unavailable for purchase until repairs could be made. I then tried to make a deal on another vehicle; but was asked to jump through many hoops regarding paper work and financing. The sales person never once followed up at each stage of this wrangling. He gave us the impression that he was not interested in selling us a car with our difficult financing issues.It got to the point I called to speak to the finance manager to see what the difficulties were. I was told he would get back to me; but he passed me off to the used car manager who also said he would get back to me, but never did. While the salesperson was friendly in our interactions in the showroom and in test drives, he clearly was not that excited about helping people who had financial issues.I was so pleased, and surprised when I finally got tired of this run-around and went to another Toyota dealer who was able to provide financing on a new 2010 Corolla in a matter of hours. I cannot understand a dealership that would treat a loyal customer in this fashion. We have always brought all three of our Toyotas to Elmhurst Toyota for all service needs. I guess my Customer Loyalty Card isn't worth the plastic it is printed on. You would think a struggling automaker with public relations issues would have bent over backward to help us finance one of their vehicles. Instead, I was trying to make a deal on a car that was my second choice because my first choice was recalled. Instead of trying to make a deal, I was quoted the same internet price that had been listed prior to the recall and Toyota's PR woes. I hope people will read this and consider driving just a few miles south and west of this dealership to one that clearly puts customers first. More

The customer service, sales team and owner at this dealership gave us individual service, answered every question we had and were proactive on questions we hadn't even thought about. They were friendl dealership gave us individual service, answered every question we had and were proactive on questions we hadn't even thought about. They were friendly and knowledgeable. We got a very good deal. They allowed both of us to test drive the vehicle separately and showed us how it compared to the 10 year old Camry we were already driving. We've bought cars from Elmhurst Toyota in the past and have always been satisfied with the service department. We recommended this dealership to family members who also bought cars from them and have been very satisfied. More

Great service for the 30,000 mile checkup. Service work was quick clean and top notch. Very comfortable waiting area. Friendly reminder for the next service activity. Staff was very courteous and helpful. was quick clean and top notch. Very comfortable waiting area. Friendly reminder for the next service activity. Staff was very courteous and helpful. Asked if I needed the car washed to finish off the service visit. Thanks. Geof More

I initially bought a new 2003 Toyota Matrix XRS and the experience was fantastic. I purchased the car in January of 2003 with a great price and overall satisfied with the customer service I recieved. Aft experience was fantastic. I purchased the car in January of 2003 with a great price and overall satisfied with the customer service I recieved. After the purchase, I continued to have the dealership service the Matrix for everything. I needed another vehicle and decided to trade in the Matrix for a used Camry. When I returned to the dealership to inquire, there was very little hassle because all records were at the dealership regarding service and repair to the Matrix allowing them to give me a better $ amount on trade. Thanks to Elmhurst Toyota, I am still a satisfied customer that feels valued and will recommend them to everyone who is in the market for a new and used vehicle. THANK YOU! More

My wife and I have dealt with Mike, Jim and Steve before they went to their current dealership, Elmhurst Toyota. We have bought a number of cars from them for over twenty years. We have since moved to Huntl they went to their current dealership, Elmhurst Toyota. We have bought a number of cars from them for over twenty years. We have since moved to Huntley, IL and went past probably 5 Toyota dealers alone to see these men when it came time to purchase. We came there looking for a Highlander, but we were persuaded to consider looking at a new VENZA, which I had not heard of before. My wife and I both LOVED the car (and the service). We brought our checkbook and title with us and drove home with a better vehicle (our VENZA) than we had anticipated. More