McGrath Ford Hyundai

I take all my vehicles to McGrath Ford for service. They treat you right and don't pressure you into service you do not want. treat you right and don't pressure you into service you do not want. More

Everything was handled well. Very pleased with the service dept. Was able to stay and wait for service to be done. It took slightly over an hour. service dept. Was able to stay and wait for service to be done. It took slightly over an hour. More

It was overall an excellent experience. I got out of there very quick. Did a great job on the car and left me some helpful estimates for the future! there very quick. Did a great job on the car and left me some helpful estimates for the future! More

I shouldn't have had to pay for a service that was previously "fixed" by McGrath Ford. Ridiculously over priced. Get it together. Please and thank you... previously "fixed" by McGrath Ford. Ridiculously over priced. Get it together. Please and thank you... More

My experience with McGrath Ford in Cedar Rapids, IA. Was extremely pleasant. They were very professional and got my vehicle ready for me in a fast but efficient manner! My Ford Escape went in on a recall pa extremely pleasant. They were very professional and got my vehicle ready for me in a fast but efficient manner! My Ford Escape went in on a recall part and ended up needing a full engine rebuild. Ford paid for the whole thing and the service department never lost focus on the amount of time to get me my car back. I recommend this service department anytime! More

Great price but extremely unorganized debacle of a process Great price and a mostly friendly but extremely unorganized staff throughout the purchase process. Some key takeaways from my experience: -Schedul Great price and a mostly friendly but extremely unorganized staff throughout the purchase process. Some key takeaways from my experience: -Scheduled an appointment to see a vehicle but it was actually located on another lot in town. This just added some inconvenience as we had to drive in a vehicle with the sales rep across town and try to locate the vehicle once we arrived. -Scheduled an appointment to complete the purchase of the vehicle but they did not have the title on hand once I arrived and weren't sure when they would. We completed the paperwork and I received a loaner vehicle to drive while we waited for the title to arrive. The low tire pressure light was on as soon as I got in. Eventually the loaner situation was rectified but we did not get our vehicle for more than 5 weeks after they accepted my payment due to not having the title. -The least appealing portion of my experience was the actual purchase process. Despite repeatedly making it known what I would pay and that I planned to pay cash on the spot, the up-sell speeches went into full affect as soon as I left the show-room floor. At one point it was suggested that I could take out a loan in order to accommodate the $8,000+ service plan package they wanted me to buy for a $14,500 vehicle with the reasoning I could probably make more money in interest investing the purchase money elsewhere than I would be paying in interest on the loan. This is dangerous advice at best and a poor business practice when other customers may be less-informed and overwhelmed during the process. No financial adviser would ever suggest financing nearly $23,000 so you could invest $14,500 in hopes of a return. Any decent insurance covers the items used as selling points (rentals, windshields, etc.) and I find it hard to believe I could ever pay my $250 deductible up to 32 times just to break even on the cost of the plan (pre-financing charges, of course). -After weeks of waiting, the vehicle had a mysterious and sizable scratch on it when we came to pick it up. We waited another 2 days but they did fix the paint in a timely manner. -All employees were at least polite throughout the process save one. The title section representative was blatantly rude and unhelpful. Garrett Ellard was very helpful and a saving grace, keeping me informed throughout the process and helping wherever he could. Overall, I would only shop here again for an unbeatable deal financially. All of the stereotypes of the car buying process were alive and well during my buying experience More

Quick service, took care of my recalls and then told me what to watch out for, also took the extra time to make sure it was good later! what to watch out for, also took the extra time to make sure it was good later! More

Not sure if it fixed the problem we will see. Brandon was very nice. Had a recll fixed as well. Overall very nice people. Cold coffee. very nice. Had a recll fixed as well. Overall very nice people. Cold coffee. More

Great service I took my Escape in for 80K maintenance plus new tires and struts. It runs like a dream now. I always ;take my Escape to McGrath for service, because I took my Escape in for 80K maintenance plus new tires and struts. It runs like a dream now. I always ;take my Escape to McGrath for service, because I can depend on them. Brianna was the best! More

excellent easy transaction. Quincy was very helpful with absolutely no pressure. answered all questions and was appreciative of my purchase. I would recomme easy transaction. Quincy was very helpful with absolutely no pressure. answered all questions and was appreciative of my purchase. I would recommend McGrath ford to family and friends. More