McGrath Ford Hyundai

My experience with McGrath Ford in Cedar Rapids, IA. Was extremely pleasant. They were very professional and got my vehicle ready for me in a fast but efficient manner! My Ford Escape went in on a recall pa extremely pleasant. They were very professional and got my vehicle ready for me in a fast but efficient manner! My Ford Escape went in on a recall part and ended up needing a full engine rebuild. Ford paid for the whole thing and the service department never lost focus on the amount of time to get me my car back. I recommend this service department anytime! More

Great price but extremely unorganized debacle of a process Great price and a mostly friendly but extremely unorganized staff throughout the purchase process. Some key takeaways from my experience: -Schedul Great price and a mostly friendly but extremely unorganized staff throughout the purchase process. Some key takeaways from my experience: -Scheduled an appointment to see a vehicle but it was actually located on another lot in town. This just added some inconvenience as we had to drive in a vehicle with the sales rep across town and try to locate the vehicle once we arrived. -Scheduled an appointment to complete the purchase of the vehicle but they did not have the title on hand once I arrived and weren't sure when they would. We completed the paperwork and I received a loaner vehicle to drive while we waited for the title to arrive. The low tire pressure light was on as soon as I got in. Eventually the loaner situation was rectified but we did not get our vehicle for more than 5 weeks after they accepted my payment due to not having the title. -The least appealing portion of my experience was the actual purchase process. Despite repeatedly making it known what I would pay and that I planned to pay cash on the spot, the up-sell speeches went into full affect as soon as I left the show-room floor. At one point it was suggested that I could take out a loan in order to accommodate the $8,000+ service plan package they wanted me to buy for a $14,500 vehicle with the reasoning I could probably make more money in interest investing the purchase money elsewhere than I would be paying in interest on the loan. This is dangerous advice at best and a poor business practice when other customers may be less-informed and overwhelmed during the process. No financial adviser would ever suggest financing nearly $23,000 so you could invest $14,500 in hopes of a return. Any decent insurance covers the items used as selling points (rentals, windshields, etc.) and I find it hard to believe I could ever pay my $250 deductible up to 32 times just to break even on the cost of the plan (pre-financing charges, of course). -After weeks of waiting, the vehicle had a mysterious and sizable scratch on it when we came to pick it up. We waited another 2 days but they did fix the paint in a timely manner. -All employees were at least polite throughout the process save one. The title section representative was blatantly rude and unhelpful. Garrett Ellard was very helpful and a saving grace, keeping me informed throughout the process and helping wherever he could. Overall, I would only shop here again for an unbeatable deal financially. All of the stereotypes of the car buying process were alive and well during my buying experience More

Quick service, took care of my recalls and then told me what to watch out for, also took the extra time to make sure it was good later! what to watch out for, also took the extra time to make sure it was good later! More

Not sure if it fixed the problem we will see. Brandon was very nice. Had a recll fixed as well. Overall very nice people. Cold coffee. very nice. Had a recll fixed as well. Overall very nice people. Cold coffee. More

Great service I took my Escape in for 80K maintenance plus new tires and struts. It runs like a dream now. I always ;take my Escape to McGrath for service, because I took my Escape in for 80K maintenance plus new tires and struts. It runs like a dream now. I always ;take my Escape to McGrath for service, because I can depend on them. Brianna was the best! More

excellent easy transaction. Quincy was very helpful with absolutely no pressure. answered all questions and was appreciative of my purchase. I would recomme easy transaction. Quincy was very helpful with absolutely no pressure. answered all questions and was appreciative of my purchase. I would recommend McGrath ford to family and friends. More

Good Job I don't have the time to put in twenty five words nor the interest please don't ask me again. Rex did a good Job that all I can say I don't have the time to put in twenty five words nor the interest please don't ask me again. Rex did a good Job that all I can say More

Friendly and Professional I was happy with my experience with McGrath Ford. I had a few recalls and some maintenance on my Ford Fusion to be taken care of and they did it in a I was happy with my experience with McGrath Ford. I had a few recalls and some maintenance on my Ford Fusion to be taken care of and they did it in a timely and professional manner. More

Efficient and Courteous The service here was excellent! I was greeted right away and the options for service were explained thoroughly. I left feeling confident in the work. The service here was excellent! I was greeted right away and the options for service were explained thoroughly. I left feeling confident in the work. More

Great to work with Frank Varner at McGrath Genesis of Cedar Rapids was a great person to work with when leasing a new G80. Frank was conscientious and enthusiastic in h Frank Varner at McGrath Genesis of Cedar Rapids was a great person to work with when leasing a new G80. Frank was conscientious and enthusiastic in helping me get a deal that I was satisfied with. This is my second time dealing with Frank, and I am sure to work with him again in the future. More