McGrath Ford Hyundai

buying a Ford truck utilizing Franklin Varner I went to McGrath Ford looking for a used pick-up truck. I was approached by Mr. Frank Varner, a sales person at the 1st Ave Ford Dealer, Frank ask I went to McGrath Ford looking for a used pick-up truck. I was approached by Mr. Frank Varner, a sales person at the 1st Ave Ford Dealer, Frank asked all the right questions to locate several pick-ups for me to test drive. This took a few weeks to work into my busy schedule, but Frank located several vehicles and sent me emails to review what was around, then per my request Frank had several vehicles brought in to meet my needs. We had several conversations related to different vehicles and Frank provided professional input to meet my needs. all and all the McGrath team did an excellent job, from locating a vehicle to meet my requests, to the final Sale documents. full explanation of the new Ford I purchased was also complteted to meet full expectation of my sales experience.. More

In dealing with PAUL BIXBY, I felt completely at ease and under no pressure. He listened to me and guided me in my decision and helped to make this process as smooth as possible. under no pressure. He listened to me and guided me in my decision and helped to make this process as smooth as possible. More

Review on radio and recall I have been happy each time at McGrath Ford.....Jamie was very courteous and friendly and made every effort to get my car done before I needed it. Cal I have been happy each time at McGrath Ford.....Jamie was very courteous and friendly and made every effort to get my car done before I needed it. Called right away and also emailed the next day to see how things were. Another time I never received an email to share my experience on how Jeff helped me. I had a lot of troubles with my radio and he made many calls to Ford Corporation and every night he would call me about the status of trying to get information from them. Kudos to Jeff and Jamie for their excellent help. More

Great Service We called McGrath to set up an appointment for a recall issue. The Caller was very polite and set us up for an appointment right away. She offered for We called McGrath to set up an appointment for a recall issue. The Caller was very polite and set us up for an appointment right away. She offered for a ride home while car was being repaired or f e wanted to stay it would be app 1 hr wait. We set appointment and received timily emails reminding us of appt and if need to re-schedule let them know. My Husband arrived for appt and was greeted promptly and was offered a wonderful wait area experience with hot coffee and TV It took app 1 hrs as promised and we were very pleased with experience. We will return to this service center in the future and let our friends know McGrath are people of their word More

Oil Change It was very easy to make an appointment. Staff is always very friendly. Done on time. Would highly recommend to friends and family. Thank you It was very easy to make an appointment. Staff is always very friendly. Done on time. Would highly recommend to friends and family. Thank you More

Great customer service Frank Varner was awesome. Great salesman, highly recommend him. The rest of the staff was great as well! Good experience working with Frank. Glad Frank Varner was awesome. Great salesman, highly recommend him. The rest of the staff was great as well! Good experience working with Frank. Glad we made the trip from Muscatine to Cedar Rapids More

If You Want to Be Treated Well Go Someplace Else Bought a used 2013 Mustang from McGrath Ford and was assured several times over the phone that it had a clean Carfax report. After a four hour drive t Bought a used 2013 Mustang from McGrath Ford and was assured several times over the phone that it had a clean Carfax report. After a four hour drive to the dealership in a one-way rental I asked to see the Carfax report and found that it had been flagged due to a discrepancy on the mileage that indicated possible rollback. I was not pleased but I was over 200 miles from home so I bought the car anyway. Fast forward two weeks and I get a call from the dealership telling me my check was returned. Checked my bank balance and ascertained that there was more than sufficient to cover the check so I called back and offered to either write a new check or they could redeposit the first check and it would clear. The dealership refused to do that and insisted that I overnight a certified check to them, the expense for both which came out of my own pocket. This is a pretty crappy way to treat a customer over what essentially was a bank error which I immediately tried to resolve the second I was informed of it. As is usually the case with large car dealerships it’s all about the almighty dollar and not the customer. What the xxxx ever happened to giving the customer the benefit of the doubt? I will not buy another car from this dealership chain and cannot in good faith recommend McGrath Ford. More

Great service Quincy Niles was awesome, best salesman ever... I highly recommend him. The rest of the staff was great too. I was in and out within an 1 1/2. Quincy Niles was awesome, best salesman ever... I highly recommend him. The rest of the staff was great too. I was in and out within an 1 1/2. More

it was a very nice experience the only reason I went back to the ford dealership was that it wasn't Zimmerman ford any more, and boy am I glad because I was treated like a real per the only reason I went back to the ford dealership was that it wasn't Zimmerman ford any more, and boy am I glad because I was treated like a real person by every one there and was very with the outcome of my purchase the car was priced right and they gave me a very good trade in. More

Better than expected. Dalton knew the car options of the vehicle I wanted Apps, touch screen sensors, he was knowledgeable. Dalton was not pushy, big , huge plus! Spencer g Dalton knew the car options of the vehicle I wanted Apps, touch screen sensors, he was knowledgeable. Dalton was not pushy, big , huge plus! Spencer gave me more than I expected for my trade, I did not have to haggle..another huge bonus! Addie (finance) worked the payments I needed to have, terms and rate. She let me pick what items I felt appropriate such as auto care, under coat etc. I usually despise buying a care because it always involves bickering...not this time. Oh, the car was filled with gas, detailed and brought back right as I was finishing up the paperwork. I am enjoying my new Sonata a great deal, and I will be a repeat customer of McGrath because of this experience. Really, I could not have asked for anything better. More