McGrath Ford Hyundai

Fixing Henry Henry is the name my daughter has given to her 2011 Ford Edge. Henry is her baby! So when the “Check charging system” light came on it worried her gre Henry is the name my daughter has given to her 2011 Ford Edge. Henry is her baby! So when the “Check charging system” light came on it worried her greatly. Her worry puts me directly into over-protective dad mode. I showed up to your store without an appointment and was greeted by Brett Merck. He was cordial, professional and down right friendly. He assured me that he would get to diagnosing the vehicle and would contact me with information. He promptly contacted me to let me know that the vehicle needed a new alternator and to my surprise there was a mouse infestation in the engine compartment. He requested that I come in so he could review all that was needed to get Henry fixed. I arrived and Brett introduced me to Marcus Hayes, the tech that was working on Henry. Marcus walked me through and showed me the damage done by the infestation as well as some other technical stuff. These types of things usually go right over my head and when a tech shares the mechanics jargon I start to see binary code. Not this time though! He clearly explained in terms that I could understand what was going on. On top of that he took the time to tell me the possible outcome of not having either this or that done. I felt from the beginning that he not only was an excellent tech, but a customer service expert. Once the decisions were made to specific repairs, these guys had Henry up and running and a plan going forward for maintenance the next day. What they didn’t get to see was the smile on my daughter’s face when her baby was returned to her!! Brett Merck and Marcus Hayes both displayed the utmost professionalism, knowledge of their trade, and the highest level of customer service that I have ever witnessed. Thank you so much for making my daughter’s worry go away and you will see Henry for all maintenance and service going forward!! More

Exactly what we were looking for! Qunicy did a fantastic job of listening to our needs and concerns! He was able to find both my wife and myself exactly what we were looking for quickl Qunicy did a fantastic job of listening to our needs and concerns! He was able to find both my wife and myself exactly what we were looking for quickly, and exceeded our expectations! Great job Quincy and McGrath! We will definitely be back again. More

Excellent Sales Associate We have purchased many vehicles from Pat McGrath in the past and have always had a great experience. Our sales associate Jacob Webber exceeded our exp We have purchased many vehicles from Pat McGrath in the past and have always had a great experience. Our sales associate Jacob Webber exceeded our expectations with his knowledge and willingness to help us find exactly what we wanted. Jacob was patient, prompt, and thorough. I would strongly urge you to contact Jacob before looking anywhere else! More

AWESOME TO WORK WITH WALKED IN GOT WHAT I WANTED AND IT WAS A BETTER SHORTER EXPERIENCE THE STAFF WERE VERY HELPFUL. THIS IS THE 4TH VEHICAL I HAD PURCHASED IN THE LAST 3 WALKED IN GOT WHAT I WANTED AND IT WAS A BETTER SHORTER EXPERIENCE THE STAFF WERE VERY HELPFUL. THIS IS THE 4TH VEHICAL I HAD PURCHASED IN THE LAST 3 YEARS. More

Got a great vehicle at a reasonable price. We really love our new used Hyundai Tucson. Paul Bixby treated us very well. This is my 5th Hyundai from this dealership and I do recommend it. I trad We really love our new used Hyundai Tucson. Paul Bixby treated us very well. This is my 5th Hyundai from this dealership and I do recommend it. I traded in 2 older Hyundai vehicles for this newer one. My only issue is that management refused to give me the ‘good condition’ trade in values per Kelly Blue Book. They seemed to value profits more than fairness and appreciation of loyal customers. Next time I will sell my trade-in myself to get a fair price. More

Excellent Service Service was easy to schedule. The work was fast and complete. The staff was friendly and did as promised. I’ll be back. Nice customer waiting area. Service was easy to schedule. The work was fast and complete. The staff was friendly and did as promised. I’ll be back. Nice customer waiting area. More

Responsive Service No issues with buying experience on getting a new Genesis. Still have some teething issues with the new brand and learning about it. But service and No issues with buying experience on getting a new Genesis. Still have some teething issues with the new brand and learning about it. But service and responsiveness of staff is great. More

Great Customer Care and Service Staff is very helpful and thorough with each visit. Attention to detail has been obvious since day one. Enjoy working with Brett Merck in particular Staff is very helpful and thorough with each visit. Attention to detail has been obvious since day one. Enjoy working with Brett Merck in particular and the staff as a whole are very friendly and make the whole experience very pleasant. More

Great service very honest Brett and his crew were very professional. They kept me updated on the service of my vehicle. It was completed in a timely manner and they provided Brett and his crew were very professional. They kept me updated on the service of my vehicle. It was completed in a timely manner and they provided me a rental car for the duration of the service. It was very nice. Also even though there was some body damage during the service they were very upfront and honest and made it right and let me use a dealership vehicle while it was being repaired. Everything is superb. I'm glad I had the opportunity having my vehicle serviced by these outstanding individuals. More

No Pressure Purchase Was a very positive, no pressure experience. Quincy was very professional, had all the answers for me, and really helped the process along. I'm not h Was a very positive, no pressure experience. Quincy was very professional, had all the answers for me, and really helped the process along. I'm not high on vehicle shopping but working with him made it so much easier. He let me know what to expect, and made recommendations that he thought I needed to take a look at pertaining to the type of vehicle I purchased. More