McGrath Ford Hyundai

Very Pleased Customer Everyone at the dealership was friendly, courteous and professional. I am very happy with the purchase and would recommend Zimmerman to anyone wanting Everyone at the dealership was friendly, courteous and professional. I am very happy with the purchase and would recommend Zimmerman to anyone wanting to purchase a vehicle. More

Tucson I'm more than happy with my 2016 Tucson. Huge thank you to Justin and his team for everything they did for me. They went above and beyond that night a I'm more than happy with my 2016 Tucson. Huge thank you to Justin and his team for everything they did for me. They went above and beyond that night and stayed late to wash/detail the whole car. I'm already looking forward to going back to Justin for his help for my next car search!! THANK YOU!! More

Time Consuming I have used this dealership a few times. I had a cam sensor reported as going out so they diagnosed it customer service people are good. however they I have used this dealership a few times. I had a cam sensor reported as going out so they diagnosed it customer service people are good. however they told me they would contact me when the part came in since they had to order it then to set up a time and I called in two weeks after and found out they had it for a while. then I had to wait another 2 weeks to have part put in. (glad it wasn't something major) told them I can bring in the car at 7am to get the work done and they said wouldn't be no problem it was a 20 to 30 minute fix, got the shuttle back from school and at 1130 still hadn't gotten my car in, Waited the time they said 20 to 30 minutes and all of the other people are leaving with their vehicles however my easy job on my car I was still waiting, After 50 minutes I went and talked to them an they said they were pulling it around. the cashier seemed to want to rush me out of the door and did not display good customer service. I have never had this problem with any other dealership an I have been to two other ones. so I will just drive a distance than to have to wait for a 30 min top job almost 5 hours after it was suppose to be in the shop at 7am. More

Worked with me I had a budget and they worked to help attain it without having to get a car I didn't want. I got what I wanted for a fair price. I had a budget and they worked to help attain it without having to get a car I didn't want. I got what I wanted for a fair price. More

Great first experience for my Daughter Paul was very good with my 19 year old Daughter and her first car purchase. He helped her understand the "art of the deal" and negotiating in good fa Paul was very good with my 19 year old Daughter and her first car purchase. He helped her understand the "art of the deal" and negotiating in good faith. Everyone walked away feeling respected. Thanks, Paul. More

Old school sales tactics Sorry but things have to change here. While car dealers lowballing customers on trade is still all too common even in this day and age of the internet Sorry but things have to change here. While car dealers lowballing customers on trade is still all too common even in this day and age of the internet and all the pricing information you could ever want, this place goes beyond the norm and is a throwback to the old school days of car sales. We drove down from the Twin Cities to look at a BMW after talking to a salesman on the phone. I had given him the details on my trade and asked him to give me a ballpark figure, it was enough to make us go down and take a look. Fortunately, we had others to look at in the area because even though I have done car deals over the phone before with minimal hassle, I know plenty of salesmen will say what it takes to get you in the door. Sure enough, when we got down there and started talking numbers, the salesman said "well I guess we're a little off of what I said on the phone", and we were offered HALF of the NADA trade value that I was quoted. This on a pristine BMW trade in - which they even admitted all while trying to offer a ridiculous price. Incredible. The offer was even hugely less than the Kelley Blue Book and what the car would wholesale for at Mannheim Auctions, (verified through a friend in the business.) Even if they had dumped it off at the auction and not even bothered to sell it, they would've made $4000 instantly on the trade alone. The tactics were so predictable and antiquated it was laughable. The salesman got out his "worksheet", said "If I get the figures you want will you buy the car"? "Fine initial here", trying to gain commitment and make you feel like you had bought the car at the price you wanted, etc, etc, etc, I felt like I had stepped into a time warp and had been suddenly transported back to 1980. Please. I knew they had the car we were interested in on the lot for 3 months and they were eager to get rid of it, the price had dropped $6000 over that period and so I stuck to what I wanted to get for the trade, about $4500 more than their initial offer and in the end wound up buying the vehicle. So I would say this. If you had offered me a reasonable price in the first place instead of making me feel like some kind of sucker, I would have seen you trying to be respectful and I probably would have ended up paying more for the vehicle. As it was, I was so insulted that I was less willing to give up more on the deal. This place is a Ford dealership also and I dont know if this is more common with domestic brands or if this is a small town stuck in the past thing, but I expect more and have received more in my past purchases of 4 BMWs. If you buy here, do your homework or you will be taken. I will never patronize this place again, instead I will wait for the vehicle that I want at a dealer that has already treated me with respect and decency. More

Take your money Elsewhere!!! Dont waste your time. Did a car deal with them last year and notified them i wasnt happy with the car a day later and they would not help in any way. Dont waste your time. Did a car deal with them last year and notified them i wasnt happy with the car a day later and they would not help in any way. Went in to discuss the matter and they wouldnt work with me even though on the phone they said they would. I wanted my trade in back because there wasnt anything else on their lot that i wanted. Now i know their job is to sell vehicles but first should be customer service. Had rather heated arguments with their owner who couldnt care less about repeat business. Turned them in to the BBB of Iowa and the Attorney General of Iowa and they proceeded to get a lawyer involved instead of working with me. Cowards!! They would rather pay a lawyer(or already have one to handle cases like these) than to help make a customer happy. Told them I wouldnt be back and their response was "Well thats obvious". So they just want your money and dont care about customer service. And obviously i'm not the only oerson on here thats had issues with their smartass management and their ways of handling customers. These guys make Mcgrath's look like a top notch dealership!! More

Purchase of New 3-Series Dealt With Tyler. Excellent experience. Made deal totally via e-mail. I traveled 200 mi to pick up. Deal and car were all exactly as promised. Dealt With Tyler. Excellent experience. Made deal totally via e-mail. I traveled 200 mi to pick up. Deal and car were all exactly as promised. More

worst service i have ever dealt with!! i bought a new f150 ecoboost in march. 4 months later it was heading to the shop with a broken crank shaft. 7000 miles and the motor was shot? i was e i bought a new f150 ecoboost in march. 4 months later it was heading to the shop with a broken crank shaft. 7000 miles and the motor was shot? i was expecting a crate engine and some xxxxxxx up for buying such a lemon. at first they were going to give me a short block. not a chance that would ever be acceptable. long story short lots of back and forth. best they could do a long block and reuse the turbos from the other engine. only took them 3 weeks to put it in too. 3 weekends with out my truck in the middle of summer. they told me that they don't loan out trucks. funny because the Chevy dealer right up the road does? so i got a xxx Hyundai. like riding in a beer can to sum that up. then when i finally get it back its covered in dust and oily hand prints on the inside. and the fuel light is on! i brought all this to their attention before i left. they assured me it would taken care of the next day. never got a call. its been 2 weeks and no one has said a thing. IF they had customer service i would say it terrible. i would walk past this place to buy a car somewhere else!! More

There is a reason they are the lowest rated in the state. I can't put into words how terrible their service center is. My power steering problems should have been a one day repair. It ended up being a NINE D I can't put into words how terrible their service center is. My power steering problems should have been a one day repair. It ended up being a NINE DAY REPAIR! I've never felt so helpless in my life. The list of excuses for the time delays included- shipping delays, an all employee meeting, they were sent the wrong part, the manufactured didn't have the part. etc. It was one thing after another. It took 9 days in the summer when they said they weren't that busy. Regardless of what caused the delays, the way I was treated was completely unacceptable. John S was very rude and tried to mislead me. My identity was stolen about a a year ago and dealing with John S at Zimmerman's brought back the same feelings of helplessness. It almost felt like they were holding my car hostage, calling me every day demanding more money. Multiple mistakes were made during my repair, they were all acknowledged and documented. I supposedly was given a discount for these delays, but the final price paid was about $50 more than what Billion quoted me after the fact. (I should have just gone to them first) More