McGrath Honda of Elgin

Questions and Concerns The sales and finance made for an easy transition returning a leased car and leasing a new one. The process was completed in a timely fashion. The sales and finance made for an easy transition returning a leased car and leasing a new one. The process was completed in a timely fashion. More

Excellent people and service The service staff is seriously committed to making the entire process easy, and actually a happy experience. So friendly, helpful and kind that you fe The service staff is seriously committed to making the entire process easy, and actually a happy experience. So friendly, helpful and kind that you feel at home. More

explanatory The people who I met, were very patient, and they listened to my questions. They explain with detail the services and showed me different options for The people who I met, were very patient, and they listened to my questions. They explain with detail the services and showed me different options for my purchase. More

Purchase experience of 2019 CRV EX L I was made to feel welcome the minute I stepped in the door at McGrath Honda. I had just come from Brilliance Honda in Crystal Lake,IL and my experien I was made to feel welcome the minute I stepped in the door at McGrath Honda. I had just come from Brilliance Honda in Crystal Lake,IL and my experience there was terrible! I felt like I was imposing on everyone there and I walked out. David Pounds was my sales rep at McGrath. He was amazing! As we all know purchasing a vehicle, new or used, can be a very stressful situation. David did a wonderful job of keeping me informed of the progress of my purchase from beginning to end. It was an extremely busy Saturday at the dealership but unlike other sales reps I've run into, he never used that as an excuse to leave me hanging, wondering what was going on. He even offered to go get dinner, his treat, as it was so busy and it was getting late in the day! I ended up hugging him goodbye before I drove away in my new vehicle - that's how well I was treated - he has a true gift for his field! I will definitely recommend McGrath to everyone and I'm looking forward to a great relationship with this dealer!!! More

Service advisor Jerry is awesome! Very professional ! Brought vehicle in for service work. Job was completed very quickly. Car was clean when picked up. Would absolutely recommend having vehicle service Brought vehicle in for service work. Job was completed very quickly. Car was clean when picked up. Would absolutely recommend having vehicle service here to anyone. More

Treated like a person It nice to know that there is still good people out in the world ! James Martinez is one ! He treated like friends got exactly what we asked for , cou It nice to know that there is still good people out in the world ! James Martinez is one ! He treated like friends got exactly what we asked for , couldn’t ask for more. He is a genuinely good person and does his job very well, I always hate when sales people say “ let me go ask my manager “ with James Im glad they did.!will definitely be back when need another car !! Also kudos to Gabriel Duran , a true gentleman and no pressure salesman , great job!! Thank you James !! More

Deciteful Sales Practices All they care about is meeting their sales goals. They over promise, then once you sign the paperwork, everything changes because in their mind, they All they care about is meeting their sales goals. They over promise, then once you sign the paperwork, everything changes because in their mind, they have you in the palm of their hand. People start talking differently to you, and then promises become “we will try to follow through.” Follow up is horrible unless they’re trying to pull you in for the sale. Spoke with different dealerships and what I had to deal with broke all sorts of ethical practices. I would be VERY careful if you chose to visit this Elgin’s McGrath location. Personally, I found Valley Honda lightyears ahead in terms of service and customer experience. More

Friendly staff I enjoy the staff very friendly and helpful.Like seeing Mike our salesman and shooting the breeze with him when we bring our car in to be serviced. I enjoy the staff very friendly and helpful.Like seeing Mike our salesman and shooting the breeze with him when we bring our car in to be serviced. More

Great place to shop cars Dylan and Mohammed are two sales personals who helped me with my new car. They are so nice and very helpful. I'm very happy with my purchase experienc Dylan and Mohammed are two sales personals who helped me with my new car. They are so nice and very helpful. I'm very happy with my purchase experience. More

Christian is AWESOME! My experience at McGrath was extremely painless. I went in with a very specific car in mind that was not in stock in the dealership. Christian and Fra My experience at McGrath was extremely painless. I went in with a very specific car in mind that was not in stock in the dealership. Christian and Frank went above and beyond with me to be sure I was happy with the car that I ordered. I did not feel any pressure what-so-ever during my purchase. I’m can be very slow to make a decision and they were extremely patient with me and we made the deal on my time, no questions asked. During the deal making process, the management team was very reasonable with the offer that I made on the car and I didn’t need to put up with a bunch of back and forth. On the day of delivery, I was able to do a majority of my finance process over the phone and online so once I came into the dealership it was literally sign and drive. GREAT experience! We will be back when my lease ends for my next Honda. More