McGrath Honda of Elgin

Slight delay but all worked out. A small delay with a dealer trade delivery but when arrived worked out taking delivery arrangements to our satisfaction with sales and management pers A small delay with a dealer trade delivery but when arrived worked out taking delivery arrangements to our satisfaction with sales and management personal. All good, pick up vehicle 🚗 on 8/4 AM after accessories installed and cleanup of same. More

Very helpful Our salesman, Chintan was very helpful and I could tell that he had a thorough knowledge of the CRV. He was helpful in explaining MANY features of the Our salesman, Chintan was very helpful and I could tell that he had a thorough knowledge of the CRV. He was helpful in explaining MANY features of the CRV and securing a price that we were happy with. More

Professional/friendly Very professional, knowledgeable, and friendly staff/sales team. I worked with Joe Lara during the sales process and he new just about all the answer Very professional, knowledgeable, and friendly staff/sales team. I worked with Joe Lara during the sales process and he new just about all the answers to my questions. Very knowledgeable on his vehicles and the models. It was a pleasure working with Joe. More

Very Pleasant From our first discussion to the final negotiations, I found our salesperson very focused on our needs. That ultimately led to us purchasing a car fr From our first discussion to the final negotiations, I found our salesperson very focused on our needs. That ultimately led to us purchasing a car from McGrath More

bought a new car We bought a 2018 honda pilot touring. Staff did a great job. Rob took his time helping us pick the right car. Will come back! We bought a 2018 honda pilot touring. Staff did a great job. Rob took his time helping us pick the right car. Will come back! More

Great customer services Honda has a quality product.The selling part is easy.The employees were great and knowledgeable.The girl who took my call started everything.Derek and Honda has a quality product.The selling part is easy.The employees were great and knowledgeable.The girl who took my call started everything.Derek and Elvis made the deal. More

Our 4th Honda Odyssey - we love them! The van sells itself but our professional sales person Chintan Patel was kind and helpful and made the process go smoothly. Although we came in just The van sells itself but our professional sales person Chintan Patel was kind and helpful and made the process go smoothly. Although we came in just to look we drove away in a new van. We were given good instructions and encouraged to return if we have questions - I’m sure we will with all the new features that weren’t on our 2012 van. More

Great experince Kim was wonderful!! Great people, great place and great service. It was Kim’s non-high pressure attitude, knowledge and customer service that won us Kim was wonderful!! Great people, great place and great service. It was Kim’s non-high pressure attitude, knowledge and customer service that won us. More

Purchased a used honda accord My daughter and I worked with Richard Donovan. He was great. He is super polite. He didn’t push to get a sale. We ended up purchasing a Honda accord. My daughter and I worked with Richard Donovan. He was great. He is super polite. He didn’t push to get a sale. We ended up purchasing a Honda accord. It only took a little over 3 hours and we left with the car. More

Worst customer service of my life I bought my accord touring there. I've had nothing but problems and the car has been in for service every couple months for 2 years. Most recently bc I bought my accord touring there. I've had nothing but problems and the car has been in for service every couple months for 2 years. Most recently bc I hit a pot hole, totally my fault, which really screwed things up. They tried to fix it and missed several issues. They even put a brand new tire on a broken rim and gave it back to me like that. After getting horrible service from them for so long, I took it to a different dealership that fixed it for a small fraction of what McGrath wanted to charge me, and that includes their "friends and family" discount for screwing it up the first time. I am upset enough with them that I'm leaving reviews as a cautionary tale, but I'm tired of trying to explain just how much they've screwed me. I even talked to the manager of the dealership, a fabulously condescending southern gent who told me he could have helped me if I'd have called before I wrote my Google review. He sarcastically apologized and was a royal @$$! When I took my car from them the last time to get it fixed by the other place, they gave me my car back w someone's burger king drink cup that had been left in my console. I even took a picture as u could still see the sweat on the cup from the ice that was in it that day. Pic attached w every review where that is an option. What a horrible way to treat people! More