McGrath Honda of Elgin

McGrath Honda of Elgin service and sales team are tops! The service and the sales professionals at McGrath Honda are tops! Our most recent purchase, a CR-V is the 7th automobile that we have purchased from The service and the sales professionals at McGrath Honda are tops! Our most recent purchase, a CR-V is the 7th automobile that we have purchased from McGrath. The experience of buying an automobile can be quite daunting. Mark Phillips, our sales associate was very knowledgeable and helpful through the entire sales process. He answered our questions promptly and professionally. There is no doubt that our next car will be a McGrath Honda. More

Purchased a Used Car I purchased a 2015 Buick Encore at McGrath Honda. The dealership was clean and comfortable. Blake was my salesman and he was professional and courteou I purchased a 2015 Buick Encore at McGrath Honda. The dealership was clean and comfortable. Blake was my salesman and he was professional and courteous. The experience could not have been better. More

Purchased my 3rd Honda CR-V (2017) Purchased my 3rd Honda CR-V from Mcgrath. What a great experience. Previously also. The car is beautiful and the employees are the best. Very helpful Purchased my 3rd Honda CR-V from Mcgrath. What a great experience. Previously also. The car is beautiful and the employees are the best. Very helpful and so knowledgeable. My sales rep was Darek. So great to work with. Very concerned with my needs and not pushy like most dealerships . He listened and was patient with the excessive amount of questions I threw at him- this 2017 has so many new features and so many were very very new to me. Darek took the time to walk me through these features. After viewing this car the first time I went home to give it thought if it was time to upgrade. After a few weeks I went back with my husband so he could test drive. Again Darek was there to answer all of our questions. All sales reps should be as knowledgeable and patient as he was. So- we went for the EXL and what a beautiful car. Got a great deal and we look forward to our 3rd CRV. Thank you Darek for helping to make this happen. Note: when I have taken my last two in for any service- they have been great. Scott is really good! On top of it- it's spic and span - and a very comfortable waiting area when you need those oil changes! Won't go wrong with Mcgrath Honda!! More

Service department - Money making scams or untrained people? I have been taking my Honda's to the McGrath, first St Charles and now Elgin for quite a few years but as of late have had strange "coincidences". Y I have been taking my Honda's to the McGrath, first St Charles and now Elgin for quite a few years but as of late have had strange "coincidences". You be the judge. In my case, this is strike two and about enough to break ties with this service department. Incident #1: As part of regular oil change service, they also take care of recalls on air bags. All is good until the day after me getting the car back. The airbag light is on. Strange as I never experienced this issue before. Took my car in the week after and they want their regular $80+ to check this out. Had to argue with them that it is their issue as they touched the airbag system and now this issue started. They finally agree to look at it and say no issues as no light is on. I drive to the end of their lot and the light comes back on. They do a thorough eval this time and say the computer went bad and write up a >$1000 estimate as this is dangerous to drive without it, etc. I decline service. Take it to an off the street mechanic, explain the problem to him and he quickly notices the cable attached to the computer is loose. He fixes this and I give him $30 and the issue is resolved. I wonder if Honda did this themselves to get the $1000+ but shrug it off. Maybe a true coincidence and gave them the benefit of doubt. Incident #2, last week into today (6/12): In the prior visit, they recommended front and rear brakes to be done and provide the brake pad thickness to the exact mm but said I should get it done with the next oil change. I took my car in last week as it was on the back of my mind. They write up the estimate and give me a loaner. A few hours later, I get a call they ran into a snag and the mechanics broke 5 lug nuts in the 4 wheels and it will be $500 extra to replace those. WOW. Why did I not get this call when the first nut broke and why did they wait for the 5? Also, the rear nut is loose and not coming off so they cannot perform the rear brakes anymore. They say they have never removed tires to my car and hence it is not their fault the way they were put on were at fault. Seemed strange since I only took my car in for service to this place for many years. Also, them providing exact thickness of brake pads on regular tires, not the aluminium ones where you can see the pads. Thought maybe they take wheels off to provide exact measures. Told them to just take care of the front brakes and to not replace lugs as per the adviser it is very labor intensive and hence the cost. I drive my car and not even to the end of lot and notice a humming sound coming from front. This was very new and I take the car back and speak to the adviser. Since this was Saturday, I was asked to leave the car until Monday. Received the call and was told it is the wheel bearings going out, very strange since there was no sound when bringing car in? Did they mess this up when breaking the lug nuts? What a strange coincidence? The estimate came back with over $2000 and once again, not their fault as the bearings just went bad while in the shop. So, $800 for bearings, + $150 for front lug nuts + $100 for alignment. What a scam, the lugs come with the bearing hub and the alignment should be included with the job as it is needed when u change the bearing/hub. Also, now some item in the steering column is bent and there is a total of over $2000 in repair work. I ask the service adviser for me to speak with Bruce (in charge of Service) and was told he has been gone in over a year. Strange since I worked with him in December 2016 and it is June 2017 now. I see this as lies and deceit and them thinking the customers are stupid enough to believe everything they say. You bring in a car and twice in a row, the car has visible new issues when as u leave the lot? What a coincidence, really? BTW... the other mechanic charges $25 to replace a lug. Now he will also be looking at replacing the bearings issue that Honda caused. Also, no more buying Honda's from this place also. I was just about to. More

Recommendation of Kevin and McGrath Kevin always helps us find the car that fits our needs (budgetary and personally). Kevin is patient and thorough and sincere with his customers. I w Kevin always helps us find the car that fits our needs (budgetary and personally). Kevin is patient and thorough and sincere with his customers. I will recommend Kevin and McGrath Honda to my family and friends. More

Josh was super helpful! I had an excellent visit to McGrath Honda and was very impressed with the customer service! I must have test driven 4 cars too - very indecisive. Josh I had an excellent visit to McGrath Honda and was very impressed with the customer service! I must have test driven 4 cars too - very indecisive. Josh was so knowledgeable and made me feel very comfortable the entire visit. More

Baited in, wasted an 80 mile drive Salesperson assured me a vehicle was in inventory. I let him know I'd be comin in two days later. After driving 40 miles turns out the car was NEVER a Salesperson assured me a vehicle was in inventory. I let him know I'd be comin in two days later. After driving 40 miles turns out the car was NEVER available, it never passed inspection. To quote the salesperson, Robin, he says "yes it's here. Great vehicle, great price". When talking to the manager about my wasted time, gas, and hopes for my 16 year old getting her 1st vehicle with a stone cold face says "what do you what me to do?" No empathy, nothing. Totally baited us in thinking we'd look at the same vehicle in a newer model. More

Helen from. Pingree Grove My salesman was Darek, very knowledge in Honda product. He was not pushy, very easy going personally. I got a good deal and I'm very happy with my My salesman was Darek, very knowledge in Honda product. He was not pushy, very easy going personally. I got a good deal and I'm very happy with my brand new HR-V it was excellent experience.. More

My best car buying experience ever ! When you shopping for honda , McGrath Honda in Elgin is the place to go. Long story short - Kevin Schwartz was our sales person and thanks to him , e When you shopping for honda , McGrath Honda in Elgin is the place to go. Long story short - Kevin Schwartz was our sales person and thanks to him , everything in whole process went nice and smooth , from test drive to price negotiations . What's most important , we get great deal on Honda Pilot ! Thank you Kevin one more time and thank you Anis from finance for the lowest interest rate possible ! More

Waste of time and dishonest dealings This dealership doesn’t seem to train their salespeople how to write contracts with any kind of a contingency for refusing purchase if repairs are ina This dealership doesn’t seem to train their salespeople how to write contracts with any kind of a contingency for refusing purchase if repairs are inadequate, or not as specified. Also, if you expect safety and certification specs to be observed, go elsewhere. Any used car at this dealer is likely to need something. We called ahead and drove-in from out-of-state to consider a 4 year old car with over 50K miles that was placed for sale many weeks earlier. An obvious safety problem hadn’t been repaired even though the car was supposedly certificated. Also, the exterior had at least a dozen large scuffs and small scratches even though the salesperson insisted that they detailed and buff cars when they come in and again after purchase. Jason’s idea of negotiating was to accept our offer twice, and recant his agreement to complete the specified repairs twice. Then, his idea of closing the deal was to ask us how we wanted to pay for the car, and shoving a contract that included $699 in non-negotiable “accessories” like “glass etching” to track the car if stolen. Honest salespeople will tell you that dealerships don’t do these things before they advertise a car because this raises the cost which would make the dealership look less competitive. Used cars may have etching, or rust and sound reduction undercoating, or fabric guard because the previous car owner purchased these in which case, the next dealer shouldn’t be charging for them again. The salesman’s insistence that these were already on the car and non-negotiable was not only unethical, but a type of illegal “bait and switch” because this raised the advertised base price of the car. Any dealership with these sales tactics shouldn’t be trusted. Buyers beware of their rebuttals. Our experience was exactly as described. More