McGrath Honda of Elgin

People-centered dealership My family and I recently bought our first ever Honda from McGrath Honda of Elgin where our purchase was secured with the words, "Welcome to the McGrat My family and I recently bought our first ever Honda from McGrath Honda of Elgin where our purchase was secured with the words, "Welcome to the McGrath family." People come first at this dealership. Whether or not this is an overt company credo or a tacit guiding principle, it certainly leaves an impression on customers. From when I scheduled an appointment with the sales representative to the moment we drove off in our CRV, we were treated with courtesy, interest, and genuine care, making for a remarkably pleasant and smooth car-buying experience. Our salesman, Anthony Juliano, was not only professional and engaging, but a gentleman through and through. He makes sure you're comfortable, informed, and even well-fed (!). The selections he prepared met our needs and preferences beautifully and the test-drive was just super fun. Thanks to his attention to detail and personable approach, we drove home happy, relieved, and reassured in a car that was immaculately prepped and that feels as if it were made just for us. McGrath also offers uniquely attractive benefits and protections and the facilities themselves are impressive. I would not hesitate for a second in recommending McGrath Honda to friends and family because that's precisely how they treat their customers: as friends and family. More

Highly recommend McGrath Honda Our while experience was top-notch! Everybody was extremely polite, new facilities, and most importantly, my husband and I were able to get the car Our while experience was top-notch! Everybody was extremely polite, new facilities, and most importantly, my husband and I were able to get the car we wanted within our budget. Be sure to ask for Anthony Juliano; you will be in good hands! We will be back in a few months to purchase a third car for our family, and will, without a doubt be working with him again. We were extremely pleased with him! More

Great experience at McGrath Honda I had a great experience at McGrath Honda. In particular worked with Kevin Schwartz who was very helpful. Respected my financial parameters and work I had a great experience at McGrath Honda. In particular worked with Kevin Schwartz who was very helpful. Respected my financial parameters and worked to put me in the vehicle I researched. McGrath Advantage perks will be useful over the next year. More

will not be a repeat I needed a new car to go with my new job. Ken the salesman was very nice when I first went in. I did however tell them I had financing through my cred I needed a new car to go with my new job. Ken the salesman was very nice when I first went in. I did however tell them I had financing through my credit union but they still wanted to run a credit check. The whole negotiation process was not fun but it never is. There were some scratches and a dent on the car that the dealership agreed to fix in order for me to purchase. When I took my vehicle in to get it repaired, they said two days. They kept my car 5 days and never called to tell me they would keep it longer or update me on the progress. When I went to pick up my car they did a great job on the dent however the did not fix the scratch. The service guy told me I'm just doing what I was told. You have to talk to your sales guy. These gentlemen could really use some customer service skills. I told them let's get my sales guy out here then. After about 10min he came. I showed him the car and he says I was being unreasonable! Really? Now I'm really posed because I am spending my hard earned money on this car and the dealership wrote out a we owe for the work to be done. I held my end of the bargain but they were fighting me on mine. Eventually he went to get a manager and the guy looks at my paper and says we said we'll fix it so we will. I'm sorry you had to deal with this. He was great and I'm so sorry I did not get his name because he really needs the praise here. He also needs to train thise other guys how to treat and talk to people. After one more week I finally got my car back and it looked beautiful. The new service guy actually called me every 2 days to update me. So they were trying to right the wrong but the way I was treated the first time I will not forget and I have told many people do not go there. More

If I could give McGrath Honda negative stars, I would!!! BUYER BEWARE!!!!!! DON'T GO TO MCGRATH HONDA!!!!!!!!!!!!! WORST DEALERSHIP EVER!!!!! I was in the market to purchase a Honda Pilot because I needed BUYER BEWARE!!!!!! DON'T GO TO MCGRATH HONDA!!!!!!!!!!!!! WORST DEALERSHIP EVER!!!!! I was in the market to purchase a Honda Pilot because I needed a bigger car for our family. We went into the McGrath Honda showroom in Elgin and started looking at the 2015 Honda Pilot they had on the showroom floor. After about 15 minutes, nobody offered to help us so we went to the front desk and asked for a salesman. We waited another 15 minutes and still nobody came up to us so we decided to leave. A few days later I found a used Honda Pilot online at McGrath Honda so I emailed the dealership to see what the price was and schedule a test drive. When I went into the dealer the next day, they could not find the car I came in for but they said they had the same car in stock but with less miles and a lower price so I said ok I'll test drive that one. Well, wouldn't you know it, they couldn't find that car either. I was told multiple stories by different people where the cars were. The last story they told me was that they would have both cars back by the end of the week from the detail shop so I said ok call me when they are here so I can test drive them. When I went in and test drove one of the Pilots almost a week later (because the other one was still nowhere to be found), I decided I liked it and wanted to talk numbers with them. They didn't want to budge on the price of the Pilot and they wanted to give me almost $8000 less than I owed on my trade in. After finding out my car payment on a used car was going to be almost $750/month, I decided to leave. After 2 weeks my situation changed because I ended up selling my car so I would not be upside down. I again talked number with them because the price of the Pilot had dropped over those 2 weeks. I went in there and told them a certain payment I needed to be at and they told me they needed to run my credit because they were doing all this work and they didn't think I was even serious about buying a car. That was very unprofessional of them to say. Why would I be going into a dealership multiple times over a few weeks without any intention of buying a car?? They also told me they needed to check the available balances on my credit cards that I was using as a down payment. They proceeded to run my credit multiple times which I found out later from my credit report after they had assured me they were just running it once through Honda financing to make sure I qualified for the 1.9% financing. Next thing I know, the manager came back and said both your credit cards went through for the down payment and told me to sign the 2 credit card slips. They had charged my credit cards $8000 and we had not even agreed on the price of the car or the monthly payments. I was in complete shock and asked why they would run my credit cards when I haven't agreed to purchase the car yet? They had no answer for me. All they said was well do you want the car or not and I told them at this point NO I don't want it and I want my cards refunded because I didn't authorize anyone to run them. The manager told me I had to sign the 2 charge slips in order for him to process a refund and I refused. He argued with me until I stopped talking and called my credit card companies in front of him to report the unauthorized charges. He quickly said ok come with me to the cashier and I will just refund it. I went to Motorwerks Honda in Barrington a couple of weeks later and bought a brand new 2015 Honda Pilot for less than McGrath was trying to sell me a used one for. Plus Motorwerks was a lot nicer and more professional. To sum up...I would NEVER work with Aldo (the salesman at McGrath) or anyone else from McGrath Honda again!!! I am much happier now that I went to Motorwerks and I recommend anyone shopping for a Honda to do the same. More

Excellent review EXCELLENT EXPERIENCE AT ELGIN McGRATH HONDA We purchased a Honda Touring CRV from Anthony Juliano and, though we are in our 70's, we can honestly say it was the most pleasant car-buying experien We purchased a Honda Touring CRV from Anthony Juliano and, though we are in our 70's, we can honestly say it was the most pleasant car-buying experience we have had to date. We were in touch with Anthony 10 months earlier than our planned purchase date and every interaction with him confirmed we were working with the best salesman at the best dealership for the perfect car for me. Anthony is low key, delightful, knowledgeable, customer-focused and patient. And he LISTENS! We also appreciated the professionalism of the business manager who finalized the sale process. We heartily recommend Elgin McGrath Honda and especially Anthony Juliano. More

new car I went to McGrath looking to compare the Honda Odyssey to the Dodge Caravan. Kevin was very helpful and knowledgeable about the Odyssey and what it o I went to McGrath looking to compare the Honda Odyssey to the Dodge Caravan. Kevin was very helpful and knowledgeable about the Odyssey and what it offers. We were not pushed into buying the car. Kevin gave us a lot of options to go with in purchasing the van. He gave us great value on our trade of 2003 Honda Element. Highly Recommend dealing with Kevin in the future. More

New car and awesome service! I went to McGrath looking to get a 2005-2007 Civic, afraid that I wouldn't be able to get something reasonable and affordable because of mediocre cred I went to McGrath looking to get a 2005-2007 Civic, afraid that I wouldn't be able to get something reasonable and affordable because of mediocre credit. Enis Toska worked with me to get a 2012 Honda Civic that I could not only afford, but be proud to show off. Amazing experience, awesome benefits, and awesome car. Would gladly recommend McGrath and Enis Toska! More

2nd Purchase from Anthony Juliano We bought a 2011 Pilot from Anthony last year and thought it was time for an upgrade. We traded it for a 2015 SE and couldn't be happier. For 2 weeks We bought a 2011 Pilot from Anthony last year and thought it was time for an upgrade. We traded it for a 2015 SE and couldn't be happier. For 2 weeks we shopped around. We found ourselves back to McGrath working with Anthony because he knows Honda and he's just a Great Guy!!!! We did a 3 yr lease because we won't need such a kid friendly vehicle like this after that time. Which we will be back to see Mr. Juliano to purchase the CRV. Of course we will shop around but McGrath has always given us the best price for our trade and purchase price. I would like to say this also Anthony is great entertainment while the deal is being worked out. More

efficient and accommodating I was very impressed and thus inclined to praise two of your outstanding employees, Anthony J. Juliano and George Othon. Mr. Juliano went to overgener I was very impressed and thus inclined to praise two of your outstanding employees, Anthony J. Juliano and George Othon. Mr. Juliano went to overgenerous lengths to help me find the right car. I received renowned service at your Honda branch of Elgin and both Mr. Juliano and Mr. Othon’s exceptional service was a prime example of this. I had been interested in a new car for many months. My hope was for the best car option and dealer and I am pleased that Mr. Julaino and Mr. Othon were able to finally get me in a new car. Mr. Juliano knew just what to do to get me in the car I desperately desired and one that I had a necessity for. He restored my faith in car salesmen! Mr. Juliano displayed the furthermost passion and dedication that I have ever seen in sales. He was full of a competitive spirit, and had an eye on my long-term goal with my new car. I can see that his goal is to seek out what the customer is aspiring for in a car, but also looking out for the customer’s best interest and making sure the car they wish for is the car they need and obtain. Mr. Juliano was elegant and engaging, a quality that is tough to come by in sales representatives. He was fun to be around and never seemed to run out of energy; even at 11pm when he took the time to install my bluetooth. The entire time Mr. Juliano was veracious and both he and Mr. Othon had a great sense of humor too which helped made the buying process less stressful. Both Mr. Juliano and Mr. Othon were remarkably efficient and accommodating. The Prodigious service that Mr. Juliano and Mr. Othon provided builds pleasing working relationships. I look forward to bringing my new Honda CRV for servicing at McGrath Honda of Elgin. I have no hesitation in recommending McGrath Honda of Elgin and specifically Anthony J. Juliano highly. More