McGrath Honda of Elgin

I was so happy with my entire experience. It started with Marlo who was absolutely wonderful and went out of her way to assist me. I really felt that my salesman Alberto really listened to me and provided me Marlo who was absolutely wonderful and went out of her way to assist me. I really felt that my salesman Alberto really listened to me and provided me with exactly what I was looking for. I just felt in general everyone spent a good amount of time with me and really cared about making my car buying experience the best it could be. I definetly recommend this dealership! More

They only reason why I did not rate my experience a 5, was because of the initial experience I had with our orignal Salespeson Nora. The tactics employed by this salesperson is something which probably wo was because of the initial experience I had with our orignal Salespeson Nora. The tactics employed by this salesperson is something which probably would have worked well 10-15 years ago. Nora was very pushy acted like she owned the dealership. Her tone of voice and body language was poor at best. She would serve as a perfect poster child for the stereotype low life car saleperson are made to look like. After having such a poor experience, my wife and I left the dealership and decided to look for a new Odyssey van someplace else. I was contacted by Marlo the Concierge Mgr at McGrath regarding our experience. Even though I never met Marlo and my dealings with her was only over the phone, she came across as very genuine, concerned about the reputation of the dealership and willing to be as flexible as possible to erase the memory of my dealing with Nora. Marlo acted as the go-between to broker the deal over the phone. There really wasn’t any haggling involved and I don’t believe either side felt the deal was not fair. Later that evening I went to the dealership with my wife, met with the Sales Mgr James Russo, who was very cordial and apologetic about my past experience. He set me up with another Salesman Kenny, who completed the rest of the paperwork and the delivery process. Both James and Kenny made us feel welcomed and extended their apologies numerous times about our initial experience. I had previously bought vehicles at the McGrath group numerous times and always had a good experience; that is why I continued to return. With this purchase, the initial sales process went south very fast, but with Marlo, James and Kenny’s involvement, I believe the end result was a “win win” for all of us. The next time, I am in the market for a vehicle, I will gladly return to McGrath. More

Louis at Mcgrath Honda was easy to work with. I obtained a 2011 Honda Accord LX and have been happy with it. One of the features of this dealship is the inventory, creative finance options and the free car a 2011 Honda Accord LX and have been happy with it. One of the features of this dealship is the inventory, creative finance options and the free carwashes. More

I went in to buy my first new car. Pierre was a huge help in guiding me through what I needed to know. They were also willing to do some negotiating which was great. While the process was long and tedious, P in guiding me through what I needed to know. They were also willing to do some negotiating which was great. While the process was long and tedious, Pierre was there at the very end of the sale after the dealership was officially closed to walk me through all of the features and make sure he answered all of my questions. More

Most important question: Would I recommend this Most important question: Would I recommend this dealership: NO! The only reason that I was originally drawn to McGrath was it's impressive and Most important question: Would I recommend this dealership: NO! The only reason that I was originally drawn to McGrath was it's impressive and massive new location on Randall. Their facility is beautiful. Their service department is impressive as well as their waiting areas in the service department. Funny that no one was waiting for service though? I'm pretty sure that the customers are having to overpay for all of that overhead. I can say that my salesman, was very helpful. He took the time to explain the 2011 Honda Odyssey inside and out. He really knew all about the van and was super excited to share the details with me. I must say that I don't believe that my bad experience was his fault in any way. I feel that the problems came from higher up. I made an appointment for a Saturday, so that my husband and I could test drive together and hopefully buy a van. We are very busy, work opposite shifts and have children that we arranged child care for. We wanted to buy a van with has little hassle as possible. We arrived at our appointment, took our test drives and then sat down to discuss price. Then the typical back and forth between the sales manager started. We were informed that he was very busy, working on "several deals". I don't know about you, but when I'm making a $36,000 purchase, I want to feel like the ONLY customer. I wasn't really happy with the price that we came to, but really just wanted to get out of there at that point. We were interested in having an after market DVD player installed, since the EX-L with RES wasn't readily available in the color that we wanted. The salesman wasn't able to provide detailed information on the after market DVD player. This was a turn off, because I find it necessary to do my research on big ticket items and he wasn't making it easy (probably because he didn't want me to know that they were charging me over $1000 for a $250 unit). In the end they told me that the van that I wanted was located at their other McGrath City dealership. I specifically asked how many miles were on the van and was told 11 + the miles to drive it from one location to another. On the day of the scheduled transfer from one dealership to another, I received a phone call from the salesman asking if I would have a problem if the van had almost 500 miles on it. Yes I have a problem with spending top dollar for a DEMO! The sales manager seemed dumbfounded that I didn't trust him to find me the van that I was searching for. In the end we ended up purchasing our new van at Schaumburg Honda (see my review for them here). Unlike McGrath Honda of Elgin, they didn't make us sign a paper that said: If we can agree to a price, I am willing to purchase a vehicle today; they didn't make us leave a deposit and we didn't have to go back and forth between the salesman and the sales manager with them playing the "good cop/bad cop" game. I told them the price that I wanted (invoice from cars.com) and we were done. Simple as that. They even had 2 vans to choose from in the color combo that I wanted, one with 6 miles and one with 11 miles. Why am I taking the time to write such a long review? My time is very precious to me and my family and I hate that I wasted so much time at a dealership (McGrath of Elgin) that didn't value my time, only their dollar. If you want an awesome experience, call Mike Lis at Schaumburg Honda. More

I gave McGrath Honda in Elgin such a high rating because I have been a customer since 1983. I have been extremely satisfied with every car I have bought/leased from them. Other than an oil change and other I have been a customer since 1983. I have been extremely satisfied with every car I have bought/leased from them. Other than an oil change and other regularly scheduled maintenance, I've never had a problem. The staff has always been exceptional. One of the things I like the best, is there never has been any pressure to purchase a car from any of the sales personnel. The staff is always knowledgeable about their product and very helpful. My recent visit in March is no exception, Justin, Dustin, and Robin were extremely knowledgeable, helpful and worked within my time frame. I appreciate everything they did. More