McGrath Honda of Elgin

They only reason why I did not rate my experience a 5, was because of the initial experience I had with our orignal Salespeson Nora. The tactics employed by this salesperson is something which probably wo was because of the initial experience I had with our orignal Salespeson Nora. The tactics employed by this salesperson is something which probably would have worked well 10-15 years ago. Nora was very pushy acted like she owned the dealership. Her tone of voice and body language was poor at best. She would serve as a perfect poster child for the stereotype low life car saleperson are made to look like. After having such a poor experience, my wife and I left the dealership and decided to look for a new Odyssey van someplace else. I was contacted by Marlo the Concierge Mgr at McGrath regarding our experience. Even though I never met Marlo and my dealings with her was only over the phone, she came across as very genuine, concerned about the reputation of the dealership and willing to be as flexible as possible to erase the memory of my dealing with Nora. Marlo acted as the go-between to broker the deal over the phone. There really wasn’t any haggling involved and I don’t believe either side felt the deal was not fair. Later that evening I went to the dealership with my wife, met with the Sales Mgr James Russo, who was very cordial and apologetic about my past experience. He set me up with another Salesman Kenny, who completed the rest of the paperwork and the delivery process. Both James and Kenny made us feel welcomed and extended their apologies numerous times about our initial experience. I had previously bought vehicles at the McGrath group numerous times and always had a good experience; that is why I continued to return. With this purchase, the initial sales process went south very fast, but with Marlo, James and Kenny’s involvement, I believe the end result was a “win win” for all of us. The next time, I am in the market for a vehicle, I will gladly return to McGrath. More

I was looking at a used car I found online and after looking a several dealerships, I had almost given up on every salesman and dealership. McGrath was a breath of fresh air for me. Our salesman Dan was looking a several dealerships, I had almost given up on every salesman and dealership. McGrath was a breath of fresh air for me. Our salesman Dan was very friendly and not pushy at all. He was willing to work with the price along with the managers to get us where we needs to be! I got a great car with good mileage and a built in warranty. This salesman turned my car buying experience around! More

Most important question: Would I recommend this Most important question: Would I recommend this dealership: NO! The only reason that I was originally drawn to McGrath was it's impressive and Most important question: Would I recommend this dealership: NO! The only reason that I was originally drawn to McGrath was it's impressive and massive new location on Randall. Their facility is beautiful. Their service department is impressive as well as their waiting areas in the service department. Funny that no one was waiting for service though? I'm pretty sure that the customers are having to overpay for all of that overhead. I can say that my salesman, was very helpful. He took the time to explain the 2011 Honda Odyssey inside and out. He really knew all about the van and was super excited to share the details with me. I must say that I don't believe that my bad experience was his fault in any way. I feel that the problems came from higher up. I made an appointment for a Saturday, so that my husband and I could test drive together and hopefully buy a van. We are very busy, work opposite shifts and have children that we arranged child care for. We wanted to buy a van with has little hassle as possible. We arrived at our appointment, took our test drives and then sat down to discuss price. Then the typical back and forth between the sales manager started. We were informed that he was very busy, working on "several deals". I don't know about you, but when I'm making a $36,000 purchase, I want to feel like the ONLY customer. I wasn't really happy with the price that we came to, but really just wanted to get out of there at that point. We were interested in having an after market DVD player installed, since the EX-L with RES wasn't readily available in the color that we wanted. The salesman wasn't able to provide detailed information on the after market DVD player. This was a turn off, because I find it necessary to do my research on big ticket items and he wasn't making it easy (probably because he didn't want me to know that they were charging me over $1000 for a $250 unit). In the end they told me that the van that I wanted was located at their other McGrath City dealership. I specifically asked how many miles were on the van and was told 11 + the miles to drive it from one location to another. On the day of the scheduled transfer from one dealership to another, I received a phone call from the salesman asking if I would have a problem if the van had almost 500 miles on it. Yes I have a problem with spending top dollar for a DEMO! The sales manager seemed dumbfounded that I didn't trust him to find me the van that I was searching for. In the end we ended up purchasing our new van at Schaumburg Honda (see my review for them here). Unlike McGrath Honda of Elgin, they didn't make us sign a paper that said: If we can agree to a price, I am willing to purchase a vehicle today; they didn't make us leave a deposit and we didn't have to go back and forth between the salesman and the sales manager with them playing the "good cop/bad cop" game. I told them the price that I wanted (invoice from cars.com) and we were done. Simple as that. They even had 2 vans to choose from in the color combo that I wanted, one with 6 miles and one with 11 miles. Why am I taking the time to write such a long review? My time is very precious to me and my family and I hate that I wasted so much time at a dealership (McGrath of Elgin) that didn't value my time, only their dollar. If you want an awesome experience, call Mike Lis at Schaumburg Honda. More

My wife and I were looking for an SUV and test-drove the Honda CR-V here without an appointment, on a Thursday afternoon. We were promptly greeted by Louis Burgos and he was very friendly, asked the right Honda CR-V here without an appointment, on a Thursday afternoon. We were promptly greeted by Louis Burgos and he was very friendly, asked the right questions, etc. One of the things I liked best about this dealership was that, before the test drive, they made you sit in the seat, adjust all mirrors, and spent about 5 minutes going through where all of the buttons were located (windshield wipers, lights, trip indicator, etc.). This is a great customer service standard that is a differentiator from most other dealerships. We ended up not buying a Honda this time, so I cannot comment on price. However, our experiences up to the point of sale were top-notch. More

Went to buy a used care due to our car being totaled in an accident. Worked out a great price with the salesman Innocent. But things went bad whe it came time to pay for it. The cashier said their check gu an accident. Worked out a great price with the salesman Innocent. But things went bad whe it came time to pay for it. The cashier said their check guarantee company declined my check & I was told since it was after business hours for banking to call them the next morning. I called the bank the next day & then the dealer I told them the bank would verify funds if there was a problem with the check guarantee co. they said to come back in & they would do that. When it came time to pay once again the check was declined (I was told ghey have this occur alot with this check co) so the sales manager called my bank verified the funds. So I sat down & waited for them to finish 20 mins pass & they come over & tell me to go get a certified bank check cause I could always stop payment on my check. At that point I told them no cause I had already explained that I just had hip replacement surgery & wasn't able to spend hrs at car dealer. They didn't care about me as a customer so I called my husband & he told me to tell them what they could do with thier car. It's a shame they treat people with no respect & I am now having to start car shopping again. I hope the owners take a better look at how people are treated by thier employees. Never shop at Magrath!!! More

Had an oil and filter change on my 2003 Honda CRV. I usually bring my own oil and just pay for the oil filter and labor. During my most recent oil change,my mechanic noticed that I had the same oil filt usually bring my own oil and just pay for the oil filter and labor. During my most recent oil change,my mechanic noticed that I had the same oil filter-It was not changed during the oil change at Mcgrath.We suspect they just drained the oil and refilled it.We also doubt if they ever changed the oil.....I was billed dor labor and oil filter and had to wait almost 2 hours to get this simple routine procedure done. More