McGrath Honda of Elgin

I was pleased with the service I had at the dealership. The problem and cost were explained effectively. I liked that I was not pressured into having extra, optional work performed. The problem and cost were explained effectively. I liked that I was not pressured into having extra, optional work performed. More

Our experience with the Product Specialist Angel was fine. He showed us the car we wanted and explained the features well. When we went to discuss our trade and the concerns we had about the vehicle, ev fine. He showed us the car we wanted and explained the features well. When we went to discuss our trade and the concerns we had about the vehicle, everything changed. The floor manager Cristian was condescending, disrespectful and argumentative during our negotiations. I asked for out the door pricing before coming to the dealership only to find significant add ons (including the cost of certification when the vehicle was advertised as certified) when we came in. My husband and I became uncomfortable and wanted to leave, but had to ask for our keys back multiple times. Buyer beware! More

Car was finished at time promised. friendly crew. work was done quickly and .professionally. would use them again. friendly crew. work was done quickly and .professionally. would use them again. More

The service is excellent and fast. The people are always very friendly and helpful. I give them 10 stars! The people are always very friendly and helpful. I give them 10 stars! More

Car ready when promised. Technician stays in touch along the way. Warm and friendly environment. Technician stays in touch along the way. Warm and friendly environment. More

Purchased a used 2015 Jeep Wrangler from them on 1/14/23 that was on their lot for a little over a month. Drove it home and check engine light came on the next day, 1/15/23. Took the Jeep to Autozone for a that was on their lot for a little over a month. Drove it home and check engine light came on the next day, 1/15/23. Took the Jeep to Autozone for a check engine diagnosis and the code was a P0305 meaning misfire for cylinder 5. Took the Jeep back to Mcgrath on 1/16/23 and they gave me a loaner car as they "inspected" the issue. Was not kept in the loop until 1/20/23, was told they "replaced" the spark plug and injector, but the problem still persisted. Was told they may have to replace the engine with a used one. Left out of the loop until 1/25/23 and I had seen the Jeep parked in their back lot as I've driven by multiple times on I-90. Called multiple times but got the run around until we finally got a hold of the Used car sales manager. He informed me that they do not want to fix the engine issue and they will just buyback the vehicle and cancel the contract. This would leave us without a vehicle and multiple credit hits. We never actually agreed to them buying back the vehicle, they just took it upon themselves that that was the solution. It also makes you wonder how many of their other used cars on their lot have similar issues. The fact that they sold the car even though they most likely knew about its issues is concerning. Did not receive a single apology or anything for inconvenience either, quite disappointing from a reputable corporation. More

I brought my car to get serviced yesterday and Jason helped me. He was awesome to work with.. helped me. He was awesome to work with.. More

Great Service, the service provider Luis was very friendly and helpful. I was on a time limit because I had to be somewhere and they got all the work done pretty fast. Excellent customer service. friendly and helpful. I was on a time limit because I had to be somewhere and they got all the work done pretty fast. Excellent customer service. More

Good explanations, plenty of service availability. Nice to get in quick when I have the opportunity. Nice to get in quick when I have the opportunity. More

Everything was great. My wife was thrilled with the excellent detailing done on her car. My wife was thrilled with the excellent detailing done on her car. More