McGrath Honda of St Charles

Great experience purchasing my new 2025 Pilot Black Edition today. Everyone was professional and respectful of my time restraints. Edition today. Everyone was professional and respectful of my time restraints. More

Alex Arana was great! Fast, listened to my needs and got the price of my new car on budget! Friendly too! Fast, listened to my needs and got the price of my new car on budget! Friendly too! More

I visit the dealership a few times before I made a decision to pursue financing for a new vehicle. Sebastian my sales rep was a little newer and language barrier was present but I work with him. He br decision to pursue financing for a new vehicle. Sebastian my sales rep was a little newer and language barrier was present but I work with him. He brought over Aldo his fiance manager and everything seem to be okay until. I applied for financing. I have in email specifically asking Aldo and the financing team to only run my credit because of my business through only 2 lenders. Once I place the application the communication slowed down until it stopped and I kept getting credit alerts to the point that they ran my credit through 7 different banks. I called and email and text and asked for clarity as to what was going on but communication was still minimum. When I return to the dealership for clarity. Sebastian was still at the desk scrolling on his phone. He sat me at his desk to get Aldo and they returned 30 mins later. Aldo was very dismissive towards me. Accused me of not being forthcoming with him about my credit. Questions he never asked me so how could I be misleading. I stated that Sebastian mentioned someone approved the loan but needed a higher down payment, could he inform me of which bank and what the terms where. Aldo proceeded to let me know he didn't know because he spent his day working on deals for people he could close and he didn't have time. Aldo stated he would have to search through his email and check his voicemail to confirm. Well I am sitting here go ahead and do so. No he lead with it's month end and he had other deals to worry about. Aldo blatantly mishandled my credit profile. I received a letter from the bank my credit score was 697 so why wasn't I worthy of your time. I ended up at another dealership who told me my credit was strong and I was approved within 30 minutes they stuck with me until I found the car I needed. I was beyond disappointed that my credit was bruise the way it was and Aldo said I'm the guy that makes the deal happen but yet you did nothing for me. More

Great customer service and I got a fair deal. Andre Brown took care of me very well. Andre Brown took care of me very well. More

Great experience with St Charles McGrath Honda! Staff were friendly and welcoming. I was a first time new buyer and Aaqil, the salesman, made the purchase process really easy for me. He made sure t Staff were friendly and welcoming. I was a first time new buyer and Aaqil, the salesman, made the purchase process really easy for me. He made sure to explain everything every step of the way and that all our concerns and questions were answered. Highly recommend this place! More

Adam was my salesman and did a great job showing me the cars I was interested in. George and Aldo as well as the sales director did everything they can to get me into the car that I needed. All very helpfu cars I was interested in. George and Aldo as well as the sales director did everything they can to get me into the car that I needed. All very helpful people and team. Would definitely go back to this dealer for future purchases. More

Pete relates and is genuine about his approach. We were first time Honda buyers and Pete made our experience seem less. We were first time Honda buyers and Pete made our experience seem less. More

I appreciate Rene for helping us find our new family car, he was really helpful and kind! he was really helpful and kind! More

Jayce, thank you for reading me. I knew you were the one to work with when you understood me. You were the main reason I came back to the st Charles dealership. Thank you for everyth I knew you were the one to work with when you understood me. You were the main reason I came back to the st Charles dealership. Thank you for everything the last couple of days. More

Rene and the helpful staff at McGrath Honda were outstanding! I would absolutely recommend them! outstanding! I would absolutely recommend them! More