McGrath Honda of St Charles

The finance team are heroes! I would never believe i could get approved! But i did! Now I'm ridin round is dis new accord like.. what up! So excited. If you want the best deal a I would never believe i could get approved! But i did! Now I'm ridin round is dis new accord like.. what up! So excited. If you want the best deal and experience go see them! Woo woo! More

I wouldnt buy anywhere else I worked with the jose's . They were super laid back and didnt pressure me or back me into a corner, i felt confident with my purchase with zero buyer I worked with the jose's . They were super laid back and didnt pressure me or back me into a corner, i felt confident with my purchase with zero buyers remorse. More

Professionalism I had a nice experience at McGrath Honda of St Charles. Maxwell Lizotte was very professional and kind. He never pressured me into buying a car. They I had a nice experience at McGrath Honda of St Charles. Maxwell Lizotte was very professional and kind. He never pressured me into buying a car. They have a lot of cars from where I could choose from. At the end I didn't end up buying a car there, since I couldn't find a perfect match for me, but I will totally consider this dealer for my next purchase. More

another good experience I've bought 3 cars at this location in the past 20 years. Always end up satisfied with my purchase. Bryan Salas and Dustin Johnson are great to work I've bought 3 cars at this location in the past 20 years. Always end up satisfied with my purchase. Bryan Salas and Dustin Johnson are great to work with. More

missing wheel lock key I am here to give a thumbs up to Sales person Chance Drake for helping me out with a problem about missing Wheel lock key. I bought my 2017 Honda I am here to give a thumbs up to Sales person Chance Drake for helping me out with a problem about missing Wheel lock key. I bought my 2017 Honda Civic sport hatchback back in July 2017. They have a mcgrath advantage for a free year of service. So they are the ones whos servicing my car, After a year, I'm on my own, I am attempting to rotate my tire thats when I found out I am missing the wheel lock key. I never touch my car for service and they are the only ones who serviced my car. So I immediately went to the dealer to asked for a key. Mr. Chance Drake is the one I approached. I told him my situation and immediately help me. Looked at my tire and try to find a wheel lock key spare. He even asked for other tech Matt, and they all went to check my tire with some other techs that I failed to asked for their names. I truly appreciate their help. After a couple of minutes at back and forth looking for the right key, finally Chance found a spare key and I was expecting to pay some for it. But he just give it for free. I was surprised he did that. I am not there for service and he didn't hesistate to help me. I know it sounds like "it's just a key no big deal" but if you're in my situation. After a year you just found out that your missing a wheel lock key and it's hard for you to convince them that you did not lost it and blame to them. He understand my situation and helped me immediately and that where I am mostly impressed at. He did exemplary job and because of that I will purchase my next car with him in the future. I don't usually write reviews especially long ones but this is some situation that you must give creditr to someone who did something special to customers. Chance Drake is that man for me. Highly recommend when you do business on this dealership. Thumbs up! More

Do not ever buy or request service from this dealer We purchased a Honda late last year. First month , sensor malfunctioned and hatch froze up refused to open. Wrote numerous emails and a chat to dealer We purchased a Honda late last year. First month , sensor malfunctioned and hatch froze up refused to open. Wrote numerous emails and a chat to dealer no response. Kept receiving nonsensical marketing but not a single courtesy call or email response. Go for first oil change to different Honda dealer find out that air and cabin filter missing. Call up Mc Grath Honda St. Charles only to be told how do you know the other Honda dealers did not remove the filters? Be very careful Honda, about the dealers you accept. This will probably be the last Honda we buy at this rate. More

bad service over charged They should have knowledge of dmv rules. They charges and they charged again for their fault as the finance department lady doesnt have knowlege what They should have knowledge of dmv rules. They charges and they charged again for their fault as the finance department lady doesnt have knowlege what is the procedure for transfering plates Will not visit again this location More

Shopped around. Bought here. We went to several Honda dealerships before we found the car we wanted and were so happy that we found it here. Everything about this dealership is f We went to several Honda dealerships before we found the car we wanted and were so happy that we found it here. Everything about this dealership is first rate. Their cars are great. Out salesperson, Carlos, was up front, honest and truly helpful. He showed us things about used cars that we did not know. I have been buying cars for 43 years and I am sure I am going to give Carlos the first shot at the next one I buy. But, it is not just the Salesperson that impressed me. The whole team was very professional, friendly and helpful. Best car buying experience I have had. More

Service issue I have has been ignored 5 times. I spoke with customer care rep & sent Email. No response. Called & Emailed G.M no response. Called service mgr & promised a call on Monday...still I spoke with customer care rep & sent Email. No response. Called & Emailed G.M no response. Called service mgr & promised a call on Monday...still waiting...it Tuesday late afternoon. More

Used Acura MDX Went in to test drive the used MDX. Carlos was great to work with! He was pleasant and listened to what I found wrong with the car. The tires they'd i Went in to test drive the used MDX. Carlos was great to work with! He was pleasant and listened to what I found wrong with the car. The tires they'd installed we're the wrong size for the vehicle and he eventually got London and TJ involved. TJ said he would install the correct size of brand new Firestone Destination LE2 tires as well as repair the rear cupholder. At that point, London and I hashed out the final trade-in value and I decided to buy. I did have to wait quite a long time to see the Finance lady. While I waited Carlos found a phone charger cord for me and provided a bottle of water. The finance lady (don't recall her name) seemed a bit unsure of the paperwork and it took extra long. The gentleman who is above the finance person noted earlier provided me a slightly better loan rate which was appreciated. Thanks to Carlos and London. More