McGrath Honda of St Charles

Best Customer Experience Leasing a vehicle-Michael Pompilio We visited McGrath along with various other dealerships in the early stages of our research for a new vehicle. Initially, we had reservations on whet We visited McGrath along with various other dealerships in the early stages of our research for a new vehicle. Initially, we had reservations on whether a minivan or an SUV was the right choice for our family considering the size of the vehicle coming from a compact SUV. Additionally, we were considering buying versus leasing. We entered the showroom, which by the way, was well maintained and inviting. After a few minutes to settle in and survey the various floor models, Michael Pompilio gently approached us and offered refreshments (water, coffee,… spa treatment…jk) and immediately put us at ease through casual conversation that did not feel contrived but instead had a certain familiarity as if we were meeting with an old friends for brunch. When the topic shifted to the intent of our visit, Michael demonstrated a subject-matter expertise and provided an objective perspective on the pros and cons of the minivan versus the SUV, the various trim levels, as well as for buying versus leasing. Michael answered all of our inquiries with an effortless candor and provided us with ample pamphlets with footnotes from our discussion, which clarified the various trims levels that greatly equipped us with clear and concise information to actualize our needs in a pragmatic manner. Sticking to our plan to conduct further research, we made an unpressured departure. Subsequently, we reflected on our experience and expressed like-minded opinions regarding how Michael broke the mold from the typical commission-based salesperson. Being a military veteran, I was extremely impressed by Michael’s outstanding work ethic. My wife, being in the service industry, commented on Michael’s professionalism and empathetic approach. We agreed that his disposition was both gratifying and refreshing, which made a lasting impression on us. The remainder of the day, we visited several other dealerships and found comparable vehicles that also met our needs This factor left us faced with a challenging decision, which narrowed our scope to the Honda Odyssey and another competitor’s minivan. However, we easily observed the contrasts between the salespersons that were void of Michael’s appealing qualities. Some time passed and all the while, the various dealerships that we visited emailed us with current offers to earn our business. However, Michael’s emails didn’t seem generic. They felt like a well-thought out narrative that seemed more like an invite to a party with us being the guests of honor instead of a squeaky wheel trying to get the oil like the others. It was Michael’s contribution that literally steered us back to McGrath as if we were dowsing for water. During our final visit, Michael’s disposition remained consistent with our previous experience and we completed the deal. We happily exited the lot in a new Honda Odyssey with that fantastic new car smell and have not had any buyer’s remorse that comes with the purchase/lease of a vehicle. Overall, Michael seemed to genuinely take pride in expending his energy towards the care of the customer by accommodating our needs in every way and, as a result, gained our business, which in turn, met the need of the dealership. More

Great deal! I visited this dealership in mid December. I was looking to purchase a new vehicle, and was unsure about whether to go with an SUV or a minivan. My f I visited this dealership in mid December. I was looking to purchase a new vehicle, and was unsure about whether to go with an SUV or a minivan. My first contact was with Bruce, who is patient and kind in showing me all of the features of the cars. He did not pressure me, nor make me feel in adequate in anyway. After visiting a few more dealerships, my husband and I returned to this dealership to hopefully get a best price from them. We dealt with Mike P , Who was as nice as could be. This dealership treated us with kindness and respect, and also gave us the best deal. We visited another very busy dealership in the area, and were not treated half as nice as we were treated here. They also gave us much more than other dealerships offered. , Who was as nice as could be. This dealership treated us with kindness and respect, and also gave us the best deal. We visited another very busy dealership in the area, and were not treated half as nice as we were treated here. They also gave us much more than other dealerships offered. I wouldn't hesitate to recommend this dealership to anyone looking to purchase a new or used car. More

Buyer Beware My husband and I purchased our 5th vehicle in 10 years from McGrath Honda of St. Charles in 2012. We were sold a "Certified Used Honda" 2010 Honda Od My husband and I purchased our 5th vehicle in 10 years from McGrath Honda of St. Charles in 2012. We were sold a "Certified Used Honda" 2010 Honda Odyssey EX-L in that should have NEVER BEEN CERTIFIED! During the last four we have had on-going issues with the driver’s door not shutting appropriately, the vehicle pulling to the left and never being able to hold an alignment. Four years later we are having even more problems with the front left, drivers side, area of the van where later we found out our van was actually in a wreck in 2011! At the time of purchase, our salesman Jack Davis, gave us a Carfax report that showed that even though an accident happened only a two-wheel alignment was performed misleading us to think that this car was in a VERY minor accident, which made it certifiable. Had we known that during their "150 point inspection", that was supposedly performed prior to being certified, that this van was in a major car accident a year earlier we would have never purchased this vehicle! We were mislead by McGrath's "Certified Used Honda" report when considering the purchase. Fast forward, four years later, after moving out of state, we take our vehicle to another dealership where their mechanics can clearly see all the repairs and damages that our vehicle sustained in this accident! They even said this shouldn't have been certified! Yet McGrath Honda performed a 150 point inspection and didn't notice that this 2010 Honda Odyssey was in a wreck, I have a hard time believing that. BUYER BEWARE. IF you are at all considering purchasing a "certified used" vehicle from Honda McGrath, just know that they will literally certify anything and everything. It's questionable if they actually performed a 150 point inspection! I'd like to see that inspection and the detailed notes. NOW suddenly the Carfax report now is shows ALL the information about the wreck that wasn't on the report 4 years ago. So McGrath Honda is telling them that it wasn't their fault that they didn't know about the vehicle being in a wreck and that Carfax reports aren't that reliable. My questions to them is - AREN'T YOUR 150 POINT INSPECTIONS RELIABLE!? Me things not! We have emailed Chris McGrath and have tried to explain our issues that our vehicle's resale value isn't going to be very good now and that we paid a premium for this van to be "Honda Certified." He did nothing to help us!!!! Well we have filed a claim with American Honda regarding this "Honda Certification" of our vehicle. More

Best Customer Experience Buying a car I just purchased a new CRV from McGrath Honda in St. Charles. I worked with Michael Pompilio, and he made purchasing a new car a breeze. He provided I just purchased a new CRV from McGrath Honda in St. Charles. I worked with Michael Pompilio, and he made purchasing a new car a breeze. He provided excellent customer service. He knew i was replacing my old CRV with a new one, and took the time to go over the differences between the two cars, and helped me with the new settings before leaving the dealership. I would recommend anyone see Michael if they are in need of a new car. More

Excellent Customer Service I had an excellent experience leasing a car from McGrath Honda in October 2016. Michael Pompilio provided outstanding customer service and I was impre I had an excellent experience leasing a car from McGrath Honda in October 2016. Michael Pompilio provided outstanding customer service and I was impressed. He answered all of my questions and was very knowledgeable about my Honda Civic. I never felt pressured and he was not a "pushy" sales representative. Michael made the total experience a great one and I would recommend him as well as McGarth Honda to everyone I know. More

McGrath Honda Although there are Honda dealers closer to my house, I chose to do business at McGrath Honda with Michael Pompilio. Michael really stood out from the Although there are Honda dealers closer to my house, I chose to do business at McGrath Honda with Michael Pompilio. Michael really stood out from the awful perception we have of a typical car sales person. He reminded me throughout the experience that buying a car should be fun. I will definitely be back for future business, thanks Mike! More

Great sales,but stay a way from service department I purchased a brand new car at Mc Grath Honda of St. Charles on 2012. The buying experience was great until we bought car. After they got our money an I purchased a brand new car at Mc Grath Honda of St. Charles on 2012. The buying experience was great until we bought car. After they got our money and closed the deal the troubles started with the service department. Usually I'm not a negative person and never spend time for negative comments or reviews. They installed a remote starter and alarm but t never worked properly and after trying a few months to fix the issue we gave up and they removed it. We got a new alarm from a different mechanic shop that worked perfectly. We started having a issue with starting the car after a year. We went to the service department a few times, but they weren't able to find the problem. After a few attempts they told us that there is an electric drain from the alarm. We took the car and went to a different mechanic shop to check the issue and they didn't find anything wrong with the electric system. In the mean time continued to not to start sometimes. We went back to the dealer for another check on the car they replaced the battery and tore out the remote starter and the alarm without even calling us and making sure that is fine. Thank god everything was free, covered under the car warranty. But they didn't fix the problem and today -12/03/2016 after more than four years and spending hours and days of going back and forward, the technician Michael Palmer was so rude and uncooperative he even told that I was wasting his time and he isn't going to make any free diagnostics, the problem is again in the battery. But it is not worth their time anymore because my car is four years old and there is no more warranty. My suggestions to every body if you have money and time to spend go to Mc Grath Honda of St. Charles or otherwise stay away. More

Great Sales Rep I went to McGrath Honda for a test drive. Michael Pompilio was my sales representative and was excellent. Not only was he knowledgeable but also truly I went to McGrath Honda for a test drive. Michael Pompilio was my sales representative and was excellent. Not only was he knowledgeable but also truly listened to my questions and concerns and addressed each one. I would highly recommend dealing with Michael. More

Carlo Fuentes- Excellent sales consultant Excellent experience. My wife and I visited the dealership middle of last year just exploring at the time. Carlos Fuentes- the sales consultant did an Excellent experience. My wife and I visited the dealership middle of last year just exploring at the time. Carlos Fuentes- the sales consultant did an excellent job explaining the pros-and cons of all options available to us. He patiently explained the technical details like the CVT. But he never pressurized or rushed us. we visited again last month and he showed us around let us test drive multiple cars never once pressurizing us. Finally we bought the car last week and he gave us excellent tips of maintaining the car. he always has a smile, friendly, knowledgeable, courteous always professional. I will readily recommend the dealership to anyone wanting to buy a car. More

Great Experience My husband and I had a great experience at this dealership. Mike Pompilio was easy to work with and very helpful. He made what can me an overwhelming My husband and I had a great experience at this dealership. Mike Pompilio was easy to work with and very helpful. He made what can me an overwhelming experience easy and enjoyable. Since purchasing our vehicle, Mike has continued to be very helpful and has followed up to make sure we are happy with the van and have all our questions answered. I would refer my family and friends to your dealership in the future and definitely send them to Mike! More