McGrath Honda of St. Charles

Smooth operation I was trying to understand the prices of service on your website. But it was no help at all. So I just went in to get my oil changed, when I got there I was trying to understand the prices of service on your website. But it was no help at all. So I just went in to get my oil changed, when I got there CJ spoke to me about why there are not prices on the site. He said because they need to know the type of car I have, but the site brought up my car so I would think it knows. He said it's best just to call it's much easier. I will next time. The wait was going to be over an hour, but CJ got me in and out under :45mins. More

The representative was professional, informative, and polite. The work was done in a timely manner..My car was washed and waiting for me.Great experience! polite. The work was done in a timely manner..My car was washed and waiting for me.Great experience! More

A persistent problem was finally diagnosed and fixed. I have nothing to say one way or the other about the whole dealership, but I have had three encounters in the last month or so with service. The first I have nothing to say one way or the other about the whole dealership, but I have had three encounters in the last month or so with service. The first was good, but, as it turns out, not thorough enough to diagnose a problem. A second trip seemed to take care of it (thank you, Ron), but the tire pressure light came on again in short order. A third trip took care of the issue, I hope for good. More

Great customer service, clean and bright salesfloor. Everyone I encountered was very personable and helpful. Didn't feel pressured and everything was taken care of quickly. Everyone I encountered was very personable and helpful. Didn't feel pressured and everything was taken care of quickly. More

Outstanding Product Knowledge Every step of the sales process to the actual delivery was fantastic. We felt important and comfortable. David Kolinen was very good with product k Every step of the sales process to the actual delivery was fantastic. We felt important and comfortable. David Kolinen was very good with product knowledge and helping us pick out accessories. David has a way of explaining features in a simple "easy to understand" way. Thank you David. More

Very good experience - everyone was professional and took time to make transaction of Leasing the Honda CRV 2019 go quick and smoothly 😊 a special thanks to Derek and Nate time to make transaction of Leasing the Honda CRV 2019 go quick and smoothly 😊 a special thanks to Derek and Nate More

Great customer service , fast oil change , checked my car and I didn’t have to wait long , I think I waited about 30 min which was the fastest I have ever gotten and I didn’t have to wait long , I think I waited about 30 min which was the fastest I have ever gotten More

Earned my trust In December 2019 I was rear ended and my Odyssey was totaled. I wanted another Odyssey and did not have time to do comparison shopping as I normally In December 2019 I was rear ended and my Odyssey was totaled. I wanted another Odyssey and did not have time to do comparison shopping as I normally would. My husband and I needed to purchase a car quickly. We came to McGrath on a Saturday just before Christmas and came home with a used Odyssey. Joselin Lechuga was our salesperson and she was exceptional--stayed with us and did all she could to facilitate our transaction. She's personable, patient and knowledgeable. We were not only very impressed with Joselin, but also with George Othon, Dustin Johnson, and London (finance person). All did their best to make our unexpected car buying visit as painless as possible. Joselin did her best to motivate the service department to get the oil changed on our purchase so we could leave, but it was a very busy Saturday afternoon during the holidays and we feel the delay was unavoidable and to be expected. In the week or so following our purchase, Joselin was quickly accessible via email to answer a few questions I had about the new car and to offer solutions. Since then we have been happy with the car for the most part, one never knows if there may be issues when purchasing a used car--but so far our new (used) Odyssey has been fine and we trust that it will be as dependable and reliable as our old one. Many thanks to McGrath! We are very satisfied customers. More

Not Perfect but Very Good My service representative did a good to excellent job of keeping me informed. He did an excellent job of working with me and the dealership in creati My service representative did a good to excellent job of keeping me informed. He did an excellent job of working with me and the dealership in creating some price concessions that enabled me to afford my $1900 repair bill on an ancient CRV. Loaner was much appreciated. Good experience and very well treated. More

This dealership is pay rate good,good customer service, usually busy, Trustful, have Enough employer, need more parking space, Very poor communication, need equal Opportunity for everyone, need fix somethi usually busy, Trustful, have Enough employer, need more parking space, Very poor communication, need equal Opportunity for everyone, need fix something if is not working. More