McGrath Honda of St Charles

JACK WAS MORE A PARTNER IN THE PROCESS RATHER THAN AN EMPLOYEE OF MCGRATH HONDA. HIS ATTITUDE WAS SO POSITIVE AND REFLECTED THE PRIDE HE TAKES IN HIS WORK. WHEN THE CAR I WANTED WAS NOT AVAILABLE, HE EMPLOYEE OF MCGRATH HONDA. HIS ATTITUDE WAS SO POSITIVE AND REFLECTED THE PRIDE HE TAKES IN HIS WORK. WHEN THE CAR I WANTED WAS NOT AVAILABLE, HE ASSURED ME THAT HE WOULD GET IT AND HAVE IT READY ON THE FOLLOWING WEDNESDAY. A MAN OF HIS WORD, JACK CALLED ON WEDNESDAY TO SAY THAT THE CAR WAS IN AND READY FOR ME TO COME AND GET IT. HE SPENT A LOT OF TIME PATIENTLY EXPLAINING ALL THE NEW AND WONDERFUL FEATURES OF MY NEW CIVIC AS WELL AS THE SERVICE OPTIONS THAT WERE AVAILABLE. WHEN THE CAR WAS BROUGHT UP FRONT, I THINK HE WAS AS EXCITED AS WE WERE! (IT IS A GREAT LOOKING VEHICLE. MY WIFE'S LEASE ON HER 2011 CR-V WILL BE UP AT THE BEGINNING OF DECEMBER. SHE ALREADY TOLD JACK THAT SHE WANTS THE 2014 VERSION OF THE EXACT SAME CAR SHE HAS NOW. WE EXPECT THAT WE WILL ONCE AGAIN RECEIVE THE LEVEL OF COURTESY AND PROFESSIONALISM FROM JACK; WE BELIEVE THAT'S THE KIND OF PERSON HE IS! More

This is the third vehicle we have purchased from McGrath and each time it has been a great experience. Tony Kashif was very gracious and spent a lot of time explaining the features of the navigation system and each time it has been a great experience. Tony Kashif was very gracious and spent a lot of time explaining the features of the navigation system helping me determine that these were features that I will be able to use. The entire purchase process was transparent. Their price for the vehicle and options either matched or were lower than competing dealers. Tony's and Carlos' professional approach to purchase discussion made this a fast, easy and pleasant experience. It actually took my wife and I longer to select the color of CR-V we wanted than to agree on a purchase price. The other reason that I am writing this recommendation is because of excellent service we have received from the service department. The service staff gets the work done correctly and at the time promised. They recommend only maintenance you need or should do to keep your Honda running properly. From the sales staff to the service department, the people at McGrath Honda of St. Charles put a lot of effort into making customer service a priority. More

Everything was great with my experience at McGrath Honda in St Charles. I would recommend this dealer to friends and family. it is a great overall dealership in St Charles. I would recommend this dealer to friends and family. it is a great overall dealership More

After having my car at other shops that could not find my problem TJ went out of him way to make sure my car was fixed correctly and kept me informed the whole time. I wish I went to the Honda store first I problem TJ went out of him way to make sure my car was fixed correctly and kept me informed the whole time. I wish I went to the Honda store first I could have saved lots of money. More

My wife and I took my 2013 Honda Pilot in because it was shaking when the car got up to 70MPH. When i went in TJ Taylor told me since the Illinois law is 60 MPH all he can do is balance the tires and make s shaking when the car got up to 70MPH. When i went in TJ Taylor told me since the Illinois law is 60 MPH all he can do is balance the tires and make sure nothing is loose. I looked at him just dumb-founded he had just said this to me. I still decided to leave the car there and have them at least make sure the balance was good. I called two hours later and was told the car was ready. I picked it up and two days later was on the highway and same thing again, felt the vibration on the steering wheel at 70MPH. I decided at this time i will call the Schaumburg Honda and have them take a look. But before i did that i happened to be at my other mechanics place getting my other car oil changed, and i told him about my Honda issue and told him what they supposedly did at the dealers. My wife was picking me up and he looked at the wheels and told me off the bat that nothing had been done. The original weights when car rolled of the line were still on the car. The next day my wife went to Schaumburg Honda and they took a look at the car, they confirmed that nothing had been done to the car. The balance was off. Schaumburg Honda actually even test drove the car and took it up to 90 MPH and when my wife told him what McGrath Honda had told her, he said that's BS and they are suppose to always test drive the car whenever they do wheel work! I will never ever trust McGrath dealers again! More

Ben Jakupi in parts was extremely helpful and helped me figure out exactly what parts I needed for my vehicle. He was extremely friendly and I look forward to buying parts from him again. figure out exactly what parts I needed for my vehicle. He was extremely friendly and I look forward to buying parts from him again. More

I brought a brand new 2013 Honda civic EX. There price was really good. Bout they took to long to do our paperwork. We were expecting to get done by 4:00 pm. But we got done at 8:00 pm. There workers als was really good. Bout they took to long to do our paperwork. We were expecting to get done by 4:00 pm. But we got done at 8:00 pm. There workers also did not clean the car well. More

I shopped my trade-in, a 2004 Odyssey, to lease a 2013 new Odyssey at four dealers to see where I would get the best price. McGrath's initial offer was literally hundreds of dollars worse per month than new Odyssey at four dealers to see where I would get the best price. McGrath's initial offer was literally hundreds of dollars worse per month than every other dealer I visited. When I balked at their offer, they said they could knock it down a couple of dollars per month, which was still a much worse deal than I was offered everywhere else. When I balked again, they asked me to place a deposit on a vehicle and come back the next day. In short: bad prices, gamesmanship, and pressure tactics. Why would I want to shop there again? More