McGrath Honda of St Charles

Clean and friendly and very easy to work with and buy from. Will come back from. Will come back More

Deanna was super helpful! This was my first ever new car purchase and she made it so quick and easy! Super honest about the details as well, overall had an exceptional experie This was my first ever new car purchase and she made it so quick and easy! Super honest about the details as well, overall had an exceptional experience with this deal and Deanna! More

Was impressed. Greeted as soon as I entered. Deanna was knowledgeable and professional. It was a pleasant experience. Greeted as soon as I entered. Deanna was knowledgeable and professional. It was a pleasant experience. More

Austin T was amazing to work with no pressure, he listened to our needs, he's polite and patient. He made buying a car a pleasure and painless. When we need another car, we will use Austin again!! listened to our needs, he's polite and patient. He made buying a car a pleasure and painless. When we need another car, we will use Austin again!! More

When I first bought my car I was scared that I’d be hit with a huge amount of money, but Aaqil put me in a car that was in my budget and it worked out so great now me and my family have a nice car to drive with a huge amount of money, but Aaqil put me in a car that was in my budget and it worked out so great now me and my family have a nice car to drive around town in tysm Aaqil!!!!!!!!!!!!!! More

Made my purchase easy, and was very knowledgeable on the the Honda accord I was looking to purchase the Honda accord I was looking to purchase More

Great people with great cars! Was recommended through one of their videos on Instagram! Would stop by again! Was recommended through one of their videos on Instagram! Would stop by again! More

I will never ever go back to this store again. Nothing but tricks and lies during the entire sales process. Any follow up tasks were not timely- had to constantly call back and follow up with Sa Nothing but tricks and lies during the entire sales process. Any follow up tasks were not timely- had to constantly call back and follow up with Sales / Finance team. Warranty refund process was delay upon delay and with no concern for refunding $3k of my money. The only person that was upfront and honest was our Service guy. More

Unfortunately had to follow up and readjust my rating due to lack of communication and transparency. Went in on 8/18/25 due to a nail in my tire. The car was ready on 8/21/25. After a couple weeks I noticed to lack of communication and transparency. Went in on 8/18/25 due to a nail in my tire. The car was ready on 8/21/25. After a couple weeks I noticed there were some scratches on the inner lip of my wheel with the flat that had been replaced. I took some pictures of the damage and sent it to my advisor, Kevin Reynoso on Tuesday 9/2/25 to review. I was told then on Wednesday 9/3/25 that footage would be reviewed and I’d have an answer by Thursday 9/4/25. I did not get any communication. I reached out on Friday 9/5/25 only to get an automated out of office answer. I received a follow up back from Kevin on Monday 9/8/25 saying I’d have an answer by the following day. I did get receive a response via text on Tuesday 9/9/25, but only saying that my request was denied and that a discount could be applied for fixing the wheel. I immediately called Kevin and requested to speak to his manager, CJ Nemec. He was unavailable, but I was assured he would contact me by the time he was leaving that evening. 7 PM rolls by and nada. Zilch. I reach out again the next day via phone on Wednesday 9/10/25 and hear that CJ is off for the day so I speak with TJ, another service manager and he said he’d have CJ reach out to me the next day on 9/11/25. It’s now Friday 9/12/25 and it is still radio silence. This is just flat out poor customer communication! I have zero issues with the claim being denied if the damage was present prior to me dropping off my car for service, but if you have the technology to have footage to review share it with the client to alleviate any doubts! More

We had an amazing experience. Juan Andrade was outstanding. A test drive ended up on a great deal. We feel it was fair and transparent. Thanks McGrath Honda and Juan for creating Juan Andrade was outstanding. A test drive ended up on a great deal. We feel it was fair and transparent. Thanks McGrath Honda and Juan for creating such a wonderful experience! We strongly recommend this dealer and Juan! More