McGrath Honda of St Charles - Service Center

Terrible service, but great sales people Bought a brand new 2015 from McGrath. Has been in the service Dept once a month since last June for 3 separate problems that they can't figure out. My Bought a brand new 2015 from McGrath. Has been in the service Dept once a month since last June for 3 separate problems that they can't figure out. My fiancé is a mechanic and knows what's wrong but they refuse to listen to him. One more visit to the service department and this Crosstour will be a LEMON. I'm sick of paying for a brand new car I can't drive and is constantly getting fixed for the same reasons that the service department doesn't know how to fix. Please get your xxxx together McGrath. Was planning on buying another Honda at first, but not anymore. Back to GM I go! More

Warranty repair work I took my 2006 Civic to McGrath Honda in January to have a cracked engine block replaced. Seven, 7, return trips and three months later, I hope they'v I took my 2006 Civic to McGrath Honda in January to have a cracked engine block replaced. Seven, 7, return trips and three months later, I hope they've finally fixed my car correctly. Each time it needed to go back because coolant and oil were continuing to leak from the engine. It took a visit to my private mechanic to locate the leak. My mechanic printed a picture of the engine and drew an arrow where the Honda mechanic could find the leak and fix it. More

Go see Thom Koch for all of your car service needs! I've been going to McGrath St Charles for the past 11 years for all of my car maintenance needs. The only person I ask for is Thom Koch. I absolutely I've been going to McGrath St Charles for the past 11 years for all of my car maintenance needs. The only person I ask for is Thom Koch. I absolutely trust him with my Honda Accord. He is very knowledgeable and is very honest when it comes for me to understand what type of minor or major repairs need to be done on my vehicle. My car is still running smoothly at 195,000 miles and I bought it new at 11 miles in April 2004. I highly recommend Thom Koch!!! More

Excellent service and went above and beyond by providing replacement bulbs without my mentioning - merely by their observation. Nice surprise. Nelson even let me in be and went above and beyond by providing replacement bulbs without my mentioning - merely by their observation. Nice surprise. Nelson even let me in before they opened so I would not sit out in dark and cold. More

After having my car at other shops that could not find my problem TJ went out of him way to make sure my car was fixed correctly and kept me informed the whole time. I wish I went to the Honda store first I problem TJ went out of him way to make sure my car was fixed correctly and kept me informed the whole time. I wish I went to the Honda store first I could have saved lots of money. More

My wife and I took my 2013 Honda Pilot in because it was shaking when the car got up to 70MPH. When i went in TJ Taylor told me since the Illinois law is 60 MPH all he can do is balance the tires and make s shaking when the car got up to 70MPH. When i went in TJ Taylor told me since the Illinois law is 60 MPH all he can do is balance the tires and make sure nothing is loose. I looked at him just dumb-founded he had just said this to me. I still decided to leave the car there and have them at least make sure the balance was good. I called two hours later and was told the car was ready. I picked it up and two days later was on the highway and same thing again, felt the vibration on the steering wheel at 70MPH. I decided at this time i will call the Schaumburg Honda and have them take a look. But before i did that i happened to be at my other mechanics place getting my other car oil changed, and i told him about my Honda issue and told him what they supposedly did at the dealers. My wife was picking me up and he looked at the wheels and told me off the bat that nothing had been done. The original weights when car rolled of the line were still on the car. The next day my wife went to Schaumburg Honda and they took a look at the car, they confirmed that nothing had been done to the car. The balance was off. Schaumburg Honda actually even test drove the car and took it up to 90 MPH and when my wife told him what McGrath Honda had told her, he said that's BS and they are suppose to always test drive the car whenever they do wheel work! I will never ever trust McGrath dealers again! More

Ben Jakupi in parts was extremely helpful and helped me figure out exactly what parts I needed for my vehicle. He was extremely friendly and I look forward to buying parts from him again. figure out exactly what parts I needed for my vehicle. He was extremely friendly and I look forward to buying parts from him again. More

I had my oil changed a few months ago at McGrath Honda in St. Charles. Then, my wife went to Firestone for a tire problem and they found out the oil was overfilled and needed to be drained. So I took the car St. Charles. Then, my wife went to Firestone for a tire problem and they found out the oil was overfilled and needed to be drained. So I took the car back to McGrath Honda in St. Charle to drain the oil. The manager (John, I didn't get his last name) said after checking service record on their computer, "Yes, it is overfilled. I will give you 'the benefit of the doubt' and we will correct it". "The benefit of the doubt"?, what was he implying? I thought it was an inappropriate comment, especially since I had to waste my time going there and waiting due to their mistake. He said it would be done in 15 minutes, so I didn't say anything and waited in the lobby. He was passing by me a few times while I was waiting in the lobby for 1 hour. I finally got up and went out to check on the progress. The car was sitting outside. So I asked John whether the service was done. He said that he thought someone already told me that car is done. He saw me waiting all those times, and didn't bother to ask me? One good thing from this experience is that now I know I wouldn't go there again. More

Last December, my husband and I purchased a CRV and Derek Hulke and Chris McGrath were the sales people we worked with. We have been so pleased with the vehicle, along with the service and expertise they pro Hulke and Chris McGrath were the sales people we worked with. We have been so pleased with the vehicle, along with the service and expertise they provided us when we purchased the CRV. On Monday 10-29-12, I drove to Costco in St Charles with my 2 year old granddaughter and when we came out the CRV wouldn't start. I called the service dept and they immediately sent a person to jump the vehicle and then I drove to the service dept in St Charles to have the battery checked. It was entirely my fault for running the car without it completely on (I won't do that again) while we were waiting for Costco to open. The service dept checked out the battery and everything was fine and I was on my way. I can't tell you enough how relieved I was to have the service dept assist me so quickly and thoroughly especially with a 2 year old in the car. Everyone was so helpful and I wanted to pass on my appreciation for the great service that is offered at McGrath Honda in St. Charles. More

Tom Koch is reason enough to buy a car from this dealership. HE TRULY IS A ONE OF KIND SERVICE ORIENTED MAN! We have been fortunate enough to have dealt with him through 4 different cars we've pur dealership. HE TRULY IS A ONE OF KIND SERVICE ORIENTED MAN! We have been fortunate enough to have dealt with him through 4 different cars we've purchased through McGrath Honda of St. Charles. He is fair and he listens to your concerns and takes each and everyone seriously as if he was fixing his own car. You will get nothing but honesty from Tom. I was even able to consult him prior to the purchase of our last car regarding the year of the van and what if anything we should be concerned with. He has driven Honda's himself and he believes in the Honda name. Thank you McGrath Honda for bringing back a true SERVICE ICON! St. Charles is so lucky to have him because "he has your back!" He takes the worry out of every repair. That is invaluable!!! Kristine More