McGrath Lexus of Chicago

Big thanks to Mike L and Doug Bell for making my internet purchase of a hard-to-find BMW M240i about as easy as it could be from 2000 miles away. Both guys were really responsive when I had questions and the purchase of a hard-to-find BMW M240i about as easy as it could be from 2000 miles away. Both guys were really responsive when I had questions and the process was remarkably easy, despite the short time frame for making the purchase and the whole deal occurring during the Xmas-NYE time frame. Absolutely excellent customer service and I'd be happy to buy from them again. More

ROBERT ZUNIGA doesn’t know how to talk to costumers, unprofessional, rude. I came with the problem and he didn’t solve it. He try to tell me when i change cabine filter i broke something there and warra unprofessional, rude. I came with the problem and he didn’t solve it. He try to tell me when i change cabine filter i broke something there and warranty will not cover. But it’s not true. ROBERT ZUNIGA is the shame of McGrath Lexus of Chicago. I have nothing positive to say about my experience there. More

Subject: Heartfelt Recommendation for Lexus McGrath of Chicago & Westmont Hello, I am writing this letter with immense pleasure and gratitude to share my exceptional experience with Lexus McGrath of Chicago & Westmont Hello, I am writing this letter with immense pleasure and gratitude to share my exceptional experience with Lexus McGrath of Chicago, particularly the outstanding individuals who made my journey memorable. Lexus McGrath of Chicago, located at 1250 W. Division, Chicago, Illinois 60610, exemplifies unparalleled customer service. From the moment I walked in, the dedication of the staff, especially sales representative Julie Hill, left an indelible mark on me. Julie goes above and beyond to ensure that customers, like myself, find the vehicle of their dreams. Her accommodating nature, patience, and genuine effort to understand my needs made the entire process a delight. Importantly, Julie avoids any sense of pushiness, focusing solely on ensuring the customer's happiness. I must express my appreciation for the exceptional managerial skills of Matt Fenton, the manager at Lexus McGrath of Chicago. Despite facing a challenging situation where the 2020 Lexus was significantly more affordable than the 2024 model, Matt took the time to address my concerns personally. I conveyed my desire to stay with Lexus, particularly for the RX350 Sports, which I had eagerly awaited for over three months. Matt demonstrated genuine concern, making every effort to accommodate my financial constraints and working towards a payment figure that aligned with my expectations. In addition to the exemplary service received during the purchase, I want to acknowledge the remarkable commitment of Michael Agnello from Lexus McGrath in Westmont. Having assisted me in 2020, I was uncertain if he would remember me. However, Michael's prompt response to my call and his willingness to review my application, even late into the night, left me profoundly grateful. Michael truly embodies the epitome of customer service. His concern for my needs, attention to detail, and commitment to ensuring I had the necessary coverage, such as the Tire Guard Insurance, underscore his dedication to customer satisfaction. If you are in the market to buy or lease a Lexus and seek a seamless experience, I wholeheartedly recommend connecting with Michael Agnello at 500 East Ogden Avenue, Westmont, Illinois 60559, reachable at 630-323-5600. Whether at Lexus McGrath of Chicago or Westmont, you can trust that your vehicle needs and overall experience will be met with utmost professionalism and satisfaction. In conclusion, my gratitude extends to the entire team at Lexus McGrath of Chicago for making my leasing experience not only memorable but also a testament to the unparalleled customer service that defines your dealership. Sincerely, Juaria A Warrior 4 the Lord ! Truly Grateful, More

I most recently leased a Lexus RX 350 Premium Plus and the reason why I have kept going to McGrath Lexus in Chicago for over the last two decades is because of the excellent customer service provided. I g the reason why I have kept going to McGrath Lexus in Chicago for over the last two decades is because of the excellent customer service provided. I generally will only speak to Mike Tumilty when my car leases are up. However, Mike is semi-retired and referred me to Julie Hill who represented Lexus well. She expressed an appreciation of what my needs were and what I wanted. Given I specially wanted the color green she kept me up to date as we waited for the car to come in. My Team consists now of Julie Hill, Mike Tumilty (Sales), Doug Bell (Finance) and Mark McLawhorn (Service). Over the years they continue to go up and above the call of duty every time I have sought their assistance when selecting my Lexus cars . They are my extended family and I feel confident that they are always considering my best interest at heart. You can't buy that type of service and commitment to quality and excellence that these individuals provide. Please note that I have not had any issues with any of the cars that I have leased over the last couple of decades and that has to do with which dealership you go to when you are making such an investment. An individual not only invest in a car but the Team behind the car. They are my Go-To-Team and their commitment to excellence is consistent. McGrath Lexus of Chicago is the only dealership I will continue to obtain my cars from. More

I arrived for my scheduled service appointment. The service consultant Mark was extremely rude, condescending and confrontational. I’m not looking forward to future service appointments. The service consultant Mark was extremely rude, condescending and confrontational. I’m not looking forward to future service appointments. More

Bought a car from out of state here to replace my wife's totaled car(specific color/trim). I would now trust them as far as I can throw them. Do not consider a deposit until you've had the car inspected. totaled car(specific color/trim). I would now trust them as far as I can throw them. Do not consider a deposit until you've had the car inspected. Get a we owe form if applicable. I feel so misled by my sales person. "this car has no imperfections that will upset your bride" he tells me by phone. Different story when I saw the car in person. But here I was, 2 states away with them holding my check. They fixed a large scuff across the hood on the spot and told me the spots on the door would come right off with wd40. After a 2 stage paint correction and no real response from the team at McGrath, well that's still not true. My bride is unhappy. The mostly uncorrectable acid etching on the door is a constant reminder of what Lexus used to be. Here we are 3 months later and they're still asking me for documents(that I have already submitted) to finish the sale. Shame on me for trusting a salesman, but learn from my lesson. My opinion? Out of state? Run away. Local? Shop elsewhere. More

I recently had my summer tires and wheels installed My service advisor Andy Pak makes scheduling a breeze When I arrived he was there to check me an and had a nice new loaner ready for me When the car w service advisor Andy Pak makes scheduling a breeze When I arrived he was there to check me an and had a nice new loaner ready for me When the car was ready I received a call and email The car was completely cleaned and the work done correctly the first time I am hooked on the experience More

My experience at McGrath Lexus was great the beautiful and respected Lady Analia was helpful as she worked me through the success of my cars purchase today🏎️ and respected Lady Analia was helpful as she worked me through the success of my cars purchase today🏎️ More

Great people, from the front desk, training, sales and finance. Wonderful building and staff. Easy to get to. They made me feel special. finance. Wonderful building and staff. Easy to get to. They made me feel special. More