McGrath Lexus of Chicago

No pressure sales in a warm and friendly environment. My sales woman. Karuna was transparent and answered all of my questions thoroughly. She really went above and beyond! Their tech team made sure I u My sales woman. Karuna was transparent and answered all of my questions thoroughly. She really went above and beyond! Their tech team made sure I understood my new vehicle and all the features before I drove off the lot. I never felt rushed or pressured. Definitely recommend! More

Great car buying experience! I worked with Karuna who made me feel welcomed and comfortable, without any pressure to rush into a decision. I had plenty of time to ask questions a I worked with Karuna who made me feel welcomed and comfortable, without any pressure to rush into a decision. I had plenty of time to ask questions and consider my options, which made the entire experience feel relaxed and positive. I especially appreciated the thorough attention to detail and the focus on my needs and preferences. It was refreshing to feel that my comfort and confidence in the purchase truly mattered. The care and attention throughout the process made such a big difference, and I ended up feeling confident in my decision to buy the car. I highly recommend working with Karuna to anyone looking for a welcoming, customer-focused approach! More

⭐⭐⭐⭐⭐ An Exceptional VIP Experience at McGrath Lexus! I found my dream car on Cars.com, which led me to McGrath Lexus, and I couldn't be happier with the experience! From start to finish, the entire p I found my dream car on Cars.com, which led me to McGrath Lexus, and I couldn't be happier with the experience! From start to finish, the entire process was easy, smooth, and felt like a VIP experience. Everyone went above and beyond to make me feel special, and I absolutely love my new Lexus GX. Karuna was outstanding! She was energetic, patient, knowledgeable, and transparent throughout the entire process. She was proactive, always quick to respond, and kept me updated every step of the way on my car's delivery. She answered all my questions, made sure I always knew what was going on, and made the whole experience exciting and stress-free. She genuinely made me feel special, and I couldn't have asked for a better salesperson! Matt, the General Manager, was fantastic as well. His experience and commitment to customer service really shine through. Every time I was at the dealership, he took the time to come talk with me and make sure I was being taken care of. He made me feel like a priority and went out of his way to ensure everything was going smoothly. That personal attention really made a difference and says a lot about the kind of experience McGrath Lexus provides. Adrien, the Technology Specialist, did a great job walking me through all the features, settings, and options in my new GX. He was knowledgeable, thorough, and made sure I felt comfortable with everything before leaving. Noah in finance made the final steps quick and easy, and I really appreciated that he respected my time and made the process stress-free. Everyone I worked with contributed to such a great experience. Buying a car can sometimes feel overwhelming, but this was the complete opposite. I felt valued, taken care of, and treated like a VIP from beginning to end. I would absolutely recommend McGrath Lexus to anyone in the market for a new car. If you're shopping for a Lexus, ask for Karuna! She is fantastic, and the entire team made buying my dream car such a special experience. Thank you to Karuna, Matt, Adrien, Noah, and the entire McGrath Lexus team! More

"Karuna was outstanding from start to finish. She listened to exactly what I was looking for, never pushed me toward something I didn't want, and made the whole process smooth and pressure-free. She listened to exactly what I was looking for, never pushed me toward something I didn't want, and made the whole process smooth and pressure-free. Buying a car can be stressful — with Karuna it wasn't. If you're shopping here, ask for her." More

My husband went to service, there were some lights on the board that they couldn’t fix They were guessing of what the car might have and that they want us to pay 500 for something that wouldn’t be sure if i board that they couldn’t fix They were guessing of what the car might have and that they want us to pay 500 for something that wouldn’t be sure if it will work, we paid for tires rotations and when he got home I notice that tires were on the same place More

I bought a used bmw 5 series vehicle from you in March 28 2026. We came to LEXUS because we have always bought lexus in the past. We trusted your name. Our sales rep was Donte. It was missing a piece on 2026. We came to LEXUS because we have always bought lexus in the past. We trusted your name. Our sales rep was Donte. It was missing a piece on the rear bumper. And the visor needed replacement. We live in Michigan and Donte said "don't worry." It was written it in the contract. We will reimburse for replacing these parts at a local bmw dealership. I repaired it and sent the receipt to Donte for reimbursement. (Approximately $800). He said it is submitted. I have called and emailed Donte about 10x. He always responded and promised he submitted it and the check should be on its way. It never came. I called Phil, the used car sales manager, and left him several messages. He never returned my call. Never acknowledged anything. I am so disappointed. I came to u because I trusted Lexus name. This case will be escalated to Lexus headquarters and I will be contacting my lawyer. I trusted this dealership because it had the Lexus name. Never again. More