I bought a new Lexus 450 H from McGrath 3 months back. The car started giving me engine and battery trouble last weekend. The car didn't turn on and showed 'check engine, call your dealer'. I contacted salesman Noble Jones and technologist Nick Novelli. Was instructed to call roadside assistance, who came and jump started the car. Weird, how can the battery die on a brand new Lexus? I was told by the salesman and technologist to take it to service center, which I did next day. Took 3 hrs, had to sit there as there was no loaner. Was told I might have left something on, honestly neither me or the service center found anything which could drain the battery.
Today I was again stranded on roadside as car didn't turn on. Again called roadside assistance, to be told the battery is faulty and needs replacement. He even gave me a battery check report. Can't get it how can a new car have a faulty battery and if it was faulty, its strange that it was not detected by service center 1 week back?
Both the dealer and service center staff are pleasant by not at all professional or helpful.