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McGrath Lexus of Chicago

Chicago, IL

4.7
951 Reviews

1250 West Division Street

Chicago, IL

60642

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Showing 951 reviews

January 27, 2025

I am sorry to say that my experince was NOT pleasant at all , however there are some kind people working there and they tried to help me with my order of a new car , the majorty were unprofessponal at all More

by yasirosman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Frank , Matt Fenton, Maria Giampietro, Briggett Espin, Phil Carlson
Jan 30, 2025 -

McGrath Lexus of Chicago responded

Hello, Please know that your feedback is important to us. I would appreciate the opportunity to speak with you about your overall experience with our Service Department regarding the level of customer service you have received as well as the subsequent wait time for your repair. At your convenience, please reach out to me so we can discuss this matter further. Sincerely, Customer Relations Manager Maria Giampietro 630-323-5600 EXT 3624 Mgiampietro@mcgrathlexus.com

Feb 07, 2025 -

yasirosman responded

Hi Mrs Maria, we talked last week on thursday , and you promised me that you will visit Chicago cenetr (tomorow ) which was last friday , and you Will call me back after you check the issue in pesron , however , I didn't recive any call or answer from your side , would you please let me know what is next ? thanks Yasir Osman 312-7190406

January 26, 2025

This dealership has consistently gone above and beyond to take care of me and my vehicle. I would highly recommend them to anyone! More

by SusanKam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius Mixon, Mike LaGiglio
January 18, 2025

had a wonderful experience working with John Irantos of McGrath Lexus of Chicago. I bought a used Lexus and John went ABOVE and BEYOND to deliver a car that I am over the moon to own. He was patient, worke More

by luckydogfilms
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Irantos, Noah Petro
Jan 22, 2025 -

McGrath Lexus of Chicago responded

Thanks for the positive feedback. We're glad to know our team made your experience memorable at McGrath Lexus of Chicago. Enjoy your SUV!

January 16, 2025

I had a truly wonderful experience, and I want to express my heartfelt gratitude to Karuna and Noah for their unwavering support and guidance throughout the entire process. Conducting the entire deal over th More

by Navdeep Nain
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karuna Talwar-Debe, Noah Petro
Jan 22, 2025 -

McGrath Lexus of Chicago responded

Thank you for your generous review. We're happy to hear that our team made your experience at McGrath Lexus of Chicago seamless and enjoyable.

January 14, 2025

Last service appointment was excellent. Service technician very pleasant & knowledgeable. Kept me informed of progress during appointment. More

by Momkat6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edmanuel Lopez
Jan 22, 2025 -

McGrath Lexus of Chicago responded

Thank you for sharing your positive experience with our service team at McGrath Lexus of Chicago. Wishing you all the best!

January 06, 2025

Mark Mclawhorn always I request of my car problem. Explained and let me understand of everything what's going on of my car. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark McLawhorn
Jan 22, 2025 -

McGrath Lexus of Chicago responded

Thank you for taking the time to share your positive experience. At McGrath Lexus of Chicago, our team aims to provide clear communication and make everything understandable.

January 03, 2025

Frank and his service team are excellent! I have been a customer for over a decade and have been greeted with respect and kindness. They are knowledgeable and professional each time I need se More

by Bunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Service Manager, Tony Boulos, Maria Giampietro
Jan 22, 2025 -

McGrath Lexus of Chicago responded

We're grateful for your continued support at McGrath Lexus of Chicago. Our team appreciates your trust and is glad to know you value the updates on your hybrid service. Wishing you many more great experiences with us.

December 31, 2024

I've been their customer for some 20 years. Outstanding service every single time. Their service is why I keep buying Lexuses. More

by KJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark McLawhorn
Jan 22, 2025 -

McGrath Lexus of Chicago responded

Thank you for your long-term loyalty and trust in McGrath Lexus of Chicago. We're grateful to serve customers like you, who recognize the efforts of our team. Enjoy your newest Lexus.

December 27, 2024

I had a negative experince , they sold me a defected car , and they are not helping me at all with fixing the car More

by 78.dishrag_process
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Briggett Espin
Dec 27, 2024 -

78.dishrag_process responded

multiple people had the same experince with Mcgrath lexus

December 16, 2024

Buy a car from McGrath Lexus was a great experience. Very professional and helpful. I highly recommend them. Steven Harris was great to work with. More

by dandan7000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Harris
Jan 22, 2025 -

McGrath Lexus of Chicago responded

Thank you for sharing your experience with McGrath Lexus of Chicago. Our team appreciates the recommendation and enjoyed working with you on your car purchase. Enjoy your new vehicle!