McGrath Lexus of Chicago

Amazing people dedicated to the best service! My car had broken down on a Wednesday morning, the engine was not salvageable, so I found a car I liked at McGrath Lexus and inquired. Within minutes My car had broken down on a Wednesday morning, the engine was not salvageable, so I found a car I liked at McGrath Lexus and inquired. Within minutes Elizabeth Feliciano texted me letting me know the vehicle was still available and was quick to answer all my questions. Then Alexa Baez called me up to see if I wanted to come take a look at it, when I explained my situation she made moves to get me to the dealership that very day. I couldn’t believe how quickly they acted to help me get into my car. Before I knew it, Alexa was greeting me in the showroom, I took a look at the car, it was perfect. They were extremely transparent, showing me the previous repair orders and how it was maintained, I had full confidence in what I was buying. Alexa then walked me to finance where Doug Bell finished up with my financing, asking if I needed any warranties, making sure my license plates would transfer correctly, it was a great team effort, Alexa and the whole crew were amazing, they really made me feel like family, I will absolutely be back for some more cars! More

Great customer service. Staff was consistent with updates and very helpful. The wait time was a issue. Saturday was busy for working individuals Staff was consistent with updates and very helpful. The wait time was a issue. Saturday was busy for working individuals More

Edmanuel Lopez was exceptional and very detailed on what I needed for my car. Excellent customer service I needed for my car. Excellent customer service More

I have had the pleasure of servicing here since 2002 with consistently excellent service! Thank you, Mark McLawhorn!! consistently excellent service! Thank you, Mark McLawhorn!! More

Robert Zuniga, the Service Manager, was outstanding. Great experience overall! Very efficient and timely. Highly recommend McGrath Lexus! Great experience overall! Very efficient and timely. Highly recommend McGrath Lexus! More

Service was quick and thorough. Price was a little high. Courtesy was excellent and staff was friendly. Price was a little high. Courtesy was excellent and staff was friendly. More

great service by Andy and all the staff - highly recommend !!! Have been customer 18 yrs!! recommend !!! Have been customer 18 yrs!! More