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McGrath Lexus of Chicago

Chicago, IL

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Reviews
Vehicles
4.8
960 Reviews
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1250 West Division Street

Chicago, IL

60642

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Showing 960 reviews

December 10, 2024

Great customer service. Staff was consistent with updates and very helpful. The wait time was a issue. Saturday was busy for working individuals More

by jjdcheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zuniga, Andy Pak, Mark McLawhorn, Tony Boulos
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Jan 22, 2025 -

McGrath Lexus of Chicago responded

Thank you for the feedback. We're happy to hear our team provided helpful service and kept you updated. If wait times are a concern, please feel free to reach out directly so we can address this further.

December 02, 2024

I have had the pleasure of servicing here since 2002 with consistently excellent service! Thank you, Mark McLawhorn!! More

by Metdds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Pak, Mark McLawhorn
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Jan 23, 2025 -

McGrath Lexus of Chicago responded

Thank you for your loyalty to McGrath Lexus of Chicago since 2002! We're honored to have consistently provided you with excellent service over the years. It will be our Service Team's pleasure to continue assisting you with your vehicle needs.

December 02, 2024

Edmanuel Lopez was exceptional and very detailed on what I needed for my car. Excellent customer service More

by Connie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edmanuel Lopez
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Jan 23, 2025 -

McGrath Lexus of Chicago responded

Thank you for sharing your 5-star review, Connie! We're pleased to know you experienced excellent customer service and detailed care for your vehicle while visiting our Service Department at McGrath Lexus of Chicago. Let us know if we can be of further assistance to you.

November 28, 2024

Robert Zuniga, the Service Manager, was outstanding. Great experience overall! Very efficient and timely. Highly recommend McGrath Lexus! More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zuniga
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Jan 23, 2025 -

McGrath Lexus of Chicago responded

Thank you for recommending McGrath Lexus of Chicago! We're thrilled to know your experience with our Service Team was efficient, timely, and enjoyable. It would be our pleasure to assist you again for any future needs.

November 25, 2024

great service by Andy and all the staff - highly recommend !!! Have been customer 18 yrs!! More

by eileeneisenstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Pak
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Jan 23, 2025 -

McGrath Lexus of Chicago responded

Thank you for your loyalty to McGrath Lexus of Chicago over the past 18 years! We're thrilled to read about the great service you received from our team. Your recommendation means the world to us, and we look forward to continuing to serve you for many years to come. Let us know if we can be of further assistance to you!

November 25, 2024

Service was quick and thorough. Price was a little high. Courtesy was excellent and staff was friendly. More

by DTESTD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zuniga
Report | Print
Jan 23, 2025 -

McGrath Lexus of Chicago responded

Thank you for sharing your 5-star review and feedback about your visit to McGrath Lexus of Chicago. We're pleased to know the service was quick and thorough and that our staff’s courtesy and friendliness stood out. Should there ever be anything else we can do for you, please don't hesitate to reach out.

November 18, 2024

Professional, they know their work. They know how to listen and provide the necessary help. More

by Olga j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zuniga
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November 17, 2024

Very professional, thorough, available and eager to work with purchaser. This was a prompt process. More

by npgchicago
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike LaGiglio, Noah Petro
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November 14, 2024

The service consultant, Justin Parrilla, was excellent. He ordered the needed part so that it was available on the day service was scheduled and kept me informed of the progress of the repair. More

by grbruha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin parrilla
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November 09, 2024

Great experience. Justin my rep was fantastic. This is where I usually have my car serviced. They provide quality service. More

by vinyboombah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justiin
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