McGrath Lexus of Chicago

I recently had my summer tires and wheels installed My service advisor Andy Pak makes scheduling a breeze When I arrived he was there to check me an and had a nice new loaner ready for me When the car w service advisor Andy Pak makes scheduling a breeze When I arrived he was there to check me an and had a nice new loaner ready for me When the car was ready I received a call and email The car was completely cleaned and the work done correctly the first time I am hooked on the experience More

My experience at McGrath Lexus was great the beautiful and respected Lady Analia was helpful as she worked me through the success of my cars purchase today🏎️ and respected Lady Analia was helpful as she worked me through the success of my cars purchase today🏎️ More

Great people, from the front desk, training, sales and finance. Wonderful building and staff. Easy to get to. They made me feel special. finance. Wonderful building and staff. Easy to get to. They made me feel special. More

Received a letter that I could turn in my lease early for a new lease at the dealership. Paid my bill for the month, and ended up leasing a new car the very next day. Before I signed the paperwork, I asked t a new lease at the dealership. Paid my bill for the month, and ended up leasing a new car the very next day. Before I signed the paperwork, I asked the team to ENSURE me that I would get a refund on that full monthly payment just made. They assured me I absolutely would, gave me a card for someone who would personally ensure that refund was received. 2 months have gone by, all they have done is given me the phone number to Lexus Financial and told me there is nothing they could really do on their end. Finally got a hold of Lexus Financial who told me the dealership took my payment, applied it towards THEIR payoff. Now dealership is MIA, not returning calls/emails about this issue. I also drove off the lot with an empty gas tank, a maintenance light on (had to get serviced the same week I leased it), and a second key that didn't work. They are great until you sign and they get the sale, and then they dismiss you completely. Still waiting on my refund. More

This is my sixth Lexus SUV. They’re a superb vehicle & I’m religious about periodic maintenance. My “ guy” is Andy Pak. He’s always polite, helpful & efficient. I totally trust They’re a superb vehicle & I’m religious about periodic maintenance. My “ guy” is Andy Pak. He’s always polite, helpful & efficient. I totally trust Andy. More

They have always taken good care of me and my darling IS250 stick! Thank you for your service IS250 stick! Thank you for your service More

We have had extremely pleasant experiences with the service department Tony is professional, welcoming & very personable adding to our positive experience. No job or problem is too small. Tony will service department Tony is professional, welcoming & very personable adding to our positive experience. No job or problem is too small. Tony will address the problem with a smile More

Karyna is super friendly, patient and efficient in our car buying and trade-in process. Noah in finance and his manager made the whole finance process painless too. It is rare to have a dealer so well-run car buying and trade-in process. Noah in finance and his manager made the whole finance process painless too. It is rare to have a dealer so well-run and collaborated well among various departments. More