McGrath Lexus of Chicago

I most recently leased a Lexus RX 350 Premium Plus and the reason why I have kept going to McGrath Lexus in Chicago for over the last two decades is because of the excellent customer service provided. I g the reason why I have kept going to McGrath Lexus in Chicago for over the last two decades is because of the excellent customer service provided. I generally will only speak to Mike Tumilty when my car leases are up. However, Mike is semi-retired and referred me to Julie Hill who represented Lexus well. She expressed an appreciation of what my needs were and what I wanted. Given I specially wanted the color green she kept me up to date as we waited for the car to come in. My Team consists now of Julie Hill, Mike Tumilty (Sales), Doug Bell (Finance) and Mark McLawhorn (Service). Over the years they continue to go up and above the call of duty every time I have sought their assistance when selecting my Lexus cars . They are my extended family and I feel confident that they are always considering my best interest at heart. You can't buy that type of service and commitment to quality and excellence that these individuals provide. Please note that I have not had any issues with any of the cars that I have leased over the last couple of decades and that has to do with which dealership you go to when you are making such an investment. An individual not only invest in a car but the Team behind the car. They are my Go-To-Team and their commitment to excellence is consistent. McGrath Lexus of Chicago is the only dealership I will continue to obtain my cars from. More

I arrived for my scheduled service appointment. The service consultant Mark was extremely rude, condescending and confrontational. I’m not looking forward to future service appointments. The service consultant Mark was extremely rude, condescending and confrontational. I’m not looking forward to future service appointments. More

Bought a car from out of state here to replace my wife's totaled car(specific color/trim). I would now trust them as far as I can throw them. Do not consider a deposit until you've had the car inspected. totaled car(specific color/trim). I would now trust them as far as I can throw them. Do not consider a deposit until you've had the car inspected. Get a we owe form if applicable. I feel so misled by my sales person. "this car has no imperfections that will upset your bride" he tells me by phone. Different story when I saw the car in person. But here I was, 2 states away with them holding my check. They fixed a large scuff across the hood on the spot and told me the spots on the door would come right off with wd40. After a 2 stage paint correction and no real response from the team at McGrath, well that's still not true. My bride is unhappy. The mostly uncorrectable acid etching on the door is a constant reminder of what Lexus used to be. Here we are 3 months later and they're still asking me for documents(that I have already submitted) to finish the sale. Shame on me for trusting a salesman, but learn from my lesson. My opinion? Out of state? Run away. Local? Shop elsewhere. More

I recently had my summer tires and wheels installed My service advisor Andy Pak makes scheduling a breeze When I arrived he was there to check me an and had a nice new loaner ready for me When the car w service advisor Andy Pak makes scheduling a breeze When I arrived he was there to check me an and had a nice new loaner ready for me When the car was ready I received a call and email The car was completely cleaned and the work done correctly the first time I am hooked on the experience More

My experience at McGrath Lexus was great the beautiful and respected Lady Analia was helpful as she worked me through the success of my cars purchase today🏎️ and respected Lady Analia was helpful as she worked me through the success of my cars purchase today🏎️ More

Great people, from the front desk, training, sales and finance. Wonderful building and staff. Easy to get to. They made me feel special. finance. Wonderful building and staff. Easy to get to. They made me feel special. More

Received a letter that I could turn in my lease early for a new lease at the dealership. Paid my bill for the month, and ended up leasing a new car the very next day. Before I signed the paperwork, I asked t a new lease at the dealership. Paid my bill for the month, and ended up leasing a new car the very next day. Before I signed the paperwork, I asked the team to ENSURE me that I would get a refund on that full monthly payment just made. They assured me I absolutely would, gave me a card for someone who would personally ensure that refund was received. 2 months have gone by, all they have done is given me the phone number to Lexus Financial and told me there is nothing they could really do on their end. Finally got a hold of Lexus Financial who told me the dealership took my payment, applied it towards THEIR payoff. Now dealership is MIA, not returning calls/emails about this issue. I also drove off the lot with an empty gas tank, a maintenance light on (had to get serviced the same week I leased it), and a second key that didn't work. They are great until you sign and they get the sale, and then they dismiss you completely. Still waiting on my refund. More

This is my sixth Lexus SUV. They’re a superb vehicle & I’m religious about periodic maintenance. My “ guy” is Andy Pak. He’s always polite, helpful & efficient. I totally trust They’re a superb vehicle & I’m religious about periodic maintenance. My “ guy” is Andy Pak. He’s always polite, helpful & efficient. I totally trust Andy. More

They have always taken good care of me and my darling IS250 stick! Thank you for your service IS250 stick! Thank you for your service More