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McGrath Lexus of Chicago
Chicago, IL
960 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 165 service reviews
February 03, 2026
Exercise caution with the service department. While they are very aggressive with upselling additional products, they lack attention to detail regarding the actual maintenance. I received my vehi While they are very aggressive with upselling additional products, they lack attention to detail regarding the actual maintenance. I received my vehicle back with fluid caps left off, and it was clear the 'multi-point inspection' was not performed thoroughly. Proceed with caution. More
by Cautionary tale
Employees Worked With
Multiple
November 13, 2025
While the sales and finance department are excellent, the service department and customer service departments are horrible. I bought a brand new car from them on August 29, by October 10, the right front tir service department and customer service departments are horrible. I bought a brand new car from them on August 29, by October 10, the right front tire had split. I purchased the tire protection program, but they refused to honor it claiming that the tire wasn’t leaking. Therefore, I could drive on a tire that was literally falling apart. They refused to exchange it despite the fact that the car was literally only six weeks old. I was contacted by customer service who promised to follow up over two weeks ago and have never contacted me back. In addition, the Lexus itself has problems with the media center not connecting properly and I have not been able to get a response on that either. More
by Maniles47
Employees Worked With
N/a
June 05, 2025
Worked with Justin to address two issues with my car. His input was very clear and he took me to even to show the issues with my own eyes in addition to the pictures that technician had taken since those His input was very clear and he took me to even to show the issues with my own eyes in addition to the pictures that technician had taken since those didn't help me fully understand the case. Very attentive as listener and helpfull with details as needed. What impressed me the most was his assistant and work with his manager to address an issue that came up after i picked my car from the service. They arranged to come at my home to pick up my car and returned back at my home after addressing the issue. They brought me a loaner to use while they worked on the issue. That helped me tremendously as i was tied up with my work and the issue was needed to be addressed since i have only that car and we all were concern about safety. So, big thank you to Justin, his manager, technicians who worked on my car and to the guy who came to pick up my car from my home and bringing it back!!! More
by gp
Employees Worked With
Justin
April 29, 2025
The service was very thorough. I received the inspection information in a timely manner. Daniel did a great job of explaining everything my vehicle needed. I received the inspection information in a timely manner. Daniel did a great job of explaining everything my vehicle needed. More
by chimes_8
Employees Worked With
Howe, Daniel
April 22, 2025
Everything about servicing our Lexus RX 250h at McGrath Lexus of Chicago is first rate, from scheduling the appointment, to timely service, to clear feedback and at every stage the McGrath associates are p Lexus of Chicago is first rate, from scheduling the appointment, to timely service, to clear feedback and at every stage the McGrath associates are professional and friendly. More
by Mark
Employees Worked With
Robert Zuniga
April 09, 2025
I had an outstanding experience at this Lexus dealership—the staff, including Andy & Mike, was knowledgeable, professional, and made the entire process smooth and enjoyable. Highly recommended! dealership—the staff, including Andy & Mike, was knowledgeable, professional, and made the entire process smooth and enjoyable. Highly recommended! More
by Mike Mabi
Employees Worked With
Andy Pak
March 31, 2025
First time buyer from McGrath Lexus of Chicago and first time using their service center was outstanding. Leanna Homyak was amazing to work with on my first time purchase as well as helping with a warranty time using their service center was outstanding. Leanna Homyak was amazing to work with on my first time purchase as well as helping with a warranty request. Andy Pak, my service advisor was great to work with on the repair and offered a loaner due to the extended time it would take to finish the work. This has been the best experience I’ve had at any dealerships that I have worked with. I would highly recommend McGrath Lexus of Chicago to anyone who is interested in buying a Lexus as well as their top notch service department. More
by G. Wong
Employees Worked With
Andy Pak, Leanna Homyak, Kristal Cortez
