McGrath Lexus of Chicago - Service Center

Worked with Justin to address two issues with my car. His input was very clear and he took me to even to show the issues with my own eyes in addition to the pictures that technician had taken since those His input was very clear and he took me to even to show the issues with my own eyes in addition to the pictures that technician had taken since those didn't help me fully understand the case. Very attentive as listener and helpfull with details as needed. What impressed me the most was his assistant and work with his manager to address an issue that came up after i picked my car from the service. They arranged to come at my home to pick up my car and returned back at my home after addressing the issue. They brought me a loaner to use while they worked on the issue. That helped me tremendously as i was tied up with my work and the issue was needed to be addressed since i have only that car and we all were concern about safety. So, big thank you to Justin, his manager, technicians who worked on my car and to the guy who came to pick up my car from my home and bringing it back!!! More

The service people were very helpful and transparent. Follow up on the completion of service was good. Getting a loaner car and as easy. Follow up on the completion of service was good. Getting a loaner car and as easy. More

The service was very thorough. I received the inspection information in a timely manner. Daniel did a great job of explaining everything my vehicle needed. I received the inspection information in a timely manner. Daniel did a great job of explaining everything my vehicle needed. More

Everything about servicing our Lexus RX 250h at McGrath Lexus of Chicago is first rate, from scheduling the appointment, to timely service, to clear feedback and at every stage the McGrath associates are p Lexus of Chicago is first rate, from scheduling the appointment, to timely service, to clear feedback and at every stage the McGrath associates are professional and friendly. More

The service was extremely well done. It was the least amount of time I spent waiting for my car. It was the least amount of time I spent waiting for my car. More

I bought my Lexus new at McGrath and it has over 270,000 miles on it. Needless to say I am very happy with the service. miles on it. Needless to say I am very happy with the service. More

I had an outstanding experience at this Lexus dealership—the staff, including Andy & Mike, was knowledgeable, professional, and made the entire process smooth and enjoyable. Highly recommended! dealership—the staff, including Andy & Mike, was knowledgeable, professional, and made the entire process smooth and enjoyable. Highly recommended! More

First time buyer from McGrath Lexus of Chicago and first time using their service center was outstanding. Leanna Homyak was amazing to work with on my first time purchase as well as helping with a warranty time using their service center was outstanding. Leanna Homyak was amazing to work with on my first time purchase as well as helping with a warranty request. Andy Pak, my service advisor was great to work with on the repair and offered a loaner due to the extended time it would take to finish the work. This has been the best experience I’ve had at any dealerships that I have worked with. I would highly recommend McGrath Lexus of Chicago to anyone who is interested in buying a Lexus as well as their top notch service department. More

I Love bringing my vehicle to McGrath Lexus for any service. Big Shout out to Justin Parrilla, diligent, tireless, and very knowledgeable. STOP ON BY YOU’ll be glad you did!! service. Big Shout out to Justin Parrilla, diligent, tireless, and very knowledgeable. STOP ON BY YOU’ll be glad you did!! More

Lexus McGrath @ Chicago Service We have dealt with Robert for years. 100% professional. Always up front on work needed and what to expect coming up. Honest. Straight forward. And always makes himself Robert for years. 100% professional. Always up front on work needed and what to expect coming up. Honest. Straight forward. And always makes himself available to trouble shoot issues. We recently traded in an older Lexus 350 and got a newer used model Robert was helpful in that process for guidance. One major reason we bought a newer used model was because of the trust Robert specifically, and Lexus, have provided for over 10+ years. More