McGrath Lexus of Chicago - Service Center

Tires needed airService able to accommodate me & provide Tires needed air Service able to accommodate me & provide winterizing and a loaner as well! Tires needed air Service able to accommodate me & provide winterizing and a loaner as well! More

Justin Parrilla the Service Consultant was very professional and was able to answer all my questions. It’s been awhile since I have visited this dealership but because of Justin I’m making this my professional and was able to answer all my questions. It’s been awhile since I have visited this dealership but because of Justin I’m making this my home for all my automotive needs. Keep up the good work. More

Fast thorough service—pleasant environment. Andy Pak is very best I. Service. Very highly recommend. very best I. Service. Very highly recommend. More

Justin was outstanding in courtesy and service. We just met him on this visit. Our previous service advisor was no longer available. Justin kept us informed and updated, which we appreciate and look fo met him on this visit. Our previous service advisor was no longer available. Justin kept us informed and updated, which we appreciate and look for in a service advisor. We highly recommend him! More

Tony, our service rep, was fantastic. Very professional, through and friendly. A very pleasant experience. through and friendly. A very pleasant experience. More

Very professional and helpful - would definitely recommend them to other Lexus owners- the only thing I would change would be to get a loaner car recommend them to other Lexus owners- the only thing I would change would be to get a loaner car More

These guys rock. Just a fantastic experience start to finish. If you’re looking for a new or certified vehicle definitely go see them. Service department is the best. finish. If you’re looking for a new or certified vehicle definitely go see them. Service department is the best. More

Beginning with my first Lexus in 2003 Mark McLawhorn has handled all my service needs. He is superb and the reason I have stayed with McGrath ever since. Comprehensive knowledge, trustworthy and pleasant handled all my service needs. He is superb and the reason I have stayed with McGrath ever since. Comprehensive knowledge, trustworthy and pleasant to deal with. Paul H, Chicago More

Great customer service. Was in and out in last than an hour. Rob was great. They assisted me after someone tried to steal my car. Lexis needs to consider effective tracking devices while the car is movi hour. Rob was great. They assisted me after someone tried to steal my car. Lexis needs to consider effective tracking devices while the car is moving. More

The tire fix went off with no problems or concerns. What bothered me the most was the staff, that was wondering around without masks or masks pulled under their chins. I am glad it only took 45 minutes to f bothered me the most was the staff, that was wondering around without masks or masks pulled under their chins. I am glad it only took 45 minutes to fix my tire, because I spent the majority of my time outside in the cold as I did not feel safe indoors. I even noticed an employee who was entering into the building where a sign clearly stated. “Masks Must be Worn”. She entered without one on then proceeded to be in public wearing it like. Chin strap. C’mon people... More