McGrath Lexus of Chicago - Service Center

I was in for service. Nick delivered the loaner to me with a great explanation about the car I was using. the loaner was a new one, very different from my current one. When I returned the loaner and took with a great explanation about the car I was using. the loaner was a new one, very different from my current one. When I returned the loaner and took delivery of my new car I left some of my property in the loaner on the rear floor. Nick contacted me... delivered my things to my residence. Couldn't ask for better service... all the way around. More

Robert Zuniga is the best service representative I have ever had through a Lexus dealer. I have had experience with other service reps and they were not as friendly and helpful as Robert. Excellent service ever had through a Lexus dealer. I have had experience with other service reps and they were not as friendly and helpful as Robert. Excellent service. I highly recommend you look for Robert at McGrath. More

Friendly prompt service. Always a nice loaner car while they perform service. Update regularly and service is always performed at a high level. They are at a convenient location in the city and the facilit they perform service. Update regularly and service is always performed at a high level. They are at a convenient location in the city and the facility is nice and offers customer who are waiting for their car a nice environment to relax or get some work done. More

Robert takes personal responsibility for satisfying his customers. He keeps my reservation, has parts ordered and ready prior to appointment, updates me throughout the repair, keeps good track of additiona customers. He keeps my reservation, has parts ordered and ready prior to appointment, updates me throughout the repair, keeps good track of additional suggested repairs for the future, helps me plan future repairs accordingly. More

Andy did a great job of keeping up to date along every step of my car being repaired. He also was proactive in letting me know when he thought my car would be ready so that I could plan ahead on my arran step of my car being repaired. He also was proactive in letting me know when he thought my car would be ready so that I could plan ahead on my arrangements to pick my car up. Overall, it was a greate experience! More

I have always taken my car to the dealership for service. Since I have had Bob Jaskolski for the last serveral service appointments I have been extremely pleased with the service and attention to detail. B Since I have had Bob Jaskolski for the last serveral service appointments I have been extremely pleased with the service and attention to detail. Bob provides excellent customer service and has been great in giving me an overall view of the condition of my vehicle as well as the upcoming need for service. He is always friendly and professional and gives me a complete explanation of what was done and what will need to be addressed in the future. I feel Bob treats my car like he would his own. He recognizes I have an older, low mileage vehicle and adjusts the service to that situation. Bob has been able to give me a comprehensive analysis on what my car needs and when. Bob Jaskolski is an asset to McGrath and consistently provides top customer service. More

When I arrived at the service department I was not promptly greeted and needed to seek out a customer service rep. They did not introduce themselves when I found someone and the department seemed to promptly greeted and needed to seek out a customer service rep. They did not introduce themselves when I found someone and the department seemed to busy to extend a warm greeting or make me feel appreciated or that my business was of interest. I was actually there for items to be added to the car that I purchased when I bought my car. Hopefully, the experience will be diffent when I return. More