McGrath Lexus of Chicago - Service Center

The reason why I have been a loyal Lexus customer is because of the service provided by the personnel at this McGrath Lexus. Mark Mclawhorn, the service manager, is excellent, and he truly cares about because of the service provided by the personnel at this McGrath Lexus. Mark Mclawhorn, the service manager, is excellent, and he truly cares about your needs as a customer. He goes up and above the call of duty. He personally makes sure that I experience nothing but convenience when it comes to servicing my car(s). And his support team is excellent. It is hard, I have been told, to obtain excellent service from where you have purchased your car. I tell them to go to McGrath Lexus of Chicago and buy a Lexus. I never had any problems with my car, and I had and continue to have Lexus cars for many, many years. I have only needed to have them serviced for the general items such as an oil change, check tires, etc... It's wonderful. I only speak to Mark Mclawhorn when it comes to servicing my car and he takes care of whatever my concern is immediately. They are like my family. Thanks for taking care of me throughout the years!!! More

Incredibly efficient, fast and quality work while keeping me updated on everything. Just amazing work from everyone on the team me updated on everything. Just amazing work from everyone on the team More

Always the best experience when I get my services done! !! Cannot say enough about the staff especially Service Technicians, best in the industry. !! Cannot say enough about the staff especially Service Technicians, best in the industry. More

The best service we have ever received for a motor vehicle thanks to Andy Pak and his crew! vehicle thanks to Andy Pak and his crew! More

It is with great pleasure I recommend McGrath Lexus of Chicago to any Lexus/Toyota Vehicle Owner in the Auto Industry. The entire Service Department Staff(Frank Manager,Tony B.,Diane,Dave,Justin,Andy,Mark Chicago to any Lexus/Toyota Vehicle Owner in the Auto Industry. The entire Service Department Staff(Frank Manager,Tony B.,Diane,Dave,Justin,Andy,Mark,Robert,Danny)the entire Car Wash/Porter Department,the entire Complimentary Vehicle Loaner Department(Mike,Gabby,Eric and many others I forgotto mention,the entire Sales Staff specifically my Sales Representative Ms. Julie Hill,Mike G.). Complete Respect for having our Truck and Car best On/Off Road interest at hand. Having reliable transportation is definitely a goal met at this Dealership. Thanks for everything, Quan Adams Chicago Customer Since 2007 More

Gracias por su excelente atención . Por el buen servicio y personal bilingüe. Me recibieron muy bien me explicaron todo lo que se tenia que hacer al carro y fueron muy atentos servicial Por el buen servicio y personal bilingüe. Me recibieron muy bien me explicaron todo lo que se tenia que hacer al carro y fueron muy atentos serviciales . Gracias por tener personal bilingüe y por entregarme el carro lavado y arreglado . More

Mark is a very good person in general, he provides very excellent Customer service, he goes above and beyond with customers excellent Customer service, he goes above and beyond with customers More

Friendly on time service. Keeps you informed about your car. And any options you may have if a pricey repair required Keeps you informed about your car. And any options you may have if a pricey repair required More

Last service appointment was excellent. Service technician very pleasant & knowledgeable. Kept me informed of progress during appointment. Service technician very pleasant & knowledgeable. Kept me informed of progress during appointment. More