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McGrath Lexus of Chicago - Service Center

Chicago, IL

4.8
163 Reviews
Call Service Center (833) 536-7346

163 Reviews of McGrath Lexus of Chicago - Service Center

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January 06, 2025

Mark Mclawhorn always I request of my car problem. Explained and let me understand of everything what's going on of my car. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark McLawhorn
Report | Print
Jan 22, 2025 -

McGrath Lexus of Chicago responded

Thank you for taking the time to share your positive experience. At McGrath Lexus of Chicago, our team aims to provide clear communication and make everything understandable.

January 03, 2025

Frank and his service team are excellent! I have been a customer for over a decade and have been greeted with respect and kindness. They are knowledgeable and professional each time I need se More

by Bunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Service Manager, Tony Boulos, Maria Giampietro
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Jan 22, 2025 -

McGrath Lexus of Chicago responded

We're grateful for your continued support at McGrath Lexus of Chicago. Our team appreciates your trust and is glad to know you value the updates on your hybrid service. Wishing you many more great experiences with us.

December 31, 2024

I've been their customer for some 20 years. Outstanding service every single time. Their service is why I keep buying Lexuses. More

by KJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark McLawhorn
Report | Print
Jan 22, 2025 -

McGrath Lexus of Chicago responded

Thank you for your long-term loyalty and trust in McGrath Lexus of Chicago. We're grateful to serve customers like you, who recognize the efforts of our team. Enjoy your newest Lexus.

December 10, 2024

Great customer service. Staff was consistent with updates and very helpful. The wait time was a issue. Saturday was busy for working individuals More

by jjdcheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zuniga, Andy Pak, Mark McLawhorn, Tony Boulos
Report | Print
Jan 22, 2025 -

McGrath Lexus of Chicago responded

Thank you for the feedback. We're happy to hear our team provided helpful service and kept you updated. If wait times are a concern, please feel free to reach out directly so we can address this further.

December 02, 2024

I have had the pleasure of servicing here since 2002 with consistently excellent service! Thank you, Mark McLawhorn!! More

by Metdds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Pak, Mark McLawhorn
Report | Print
Jan 23, 2025 -

McGrath Lexus of Chicago responded

Thank you for your loyalty to McGrath Lexus of Chicago since 2002! We're honored to have consistently provided you with excellent service over the years. It will be our Service Team's pleasure to continue assisting you with your vehicle needs.

December 02, 2024

Edmanuel Lopez was exceptional and very detailed on what I needed for my car. Excellent customer service More

by Connie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edmanuel Lopez
Report | Print
Jan 23, 2025 -

McGrath Lexus of Chicago responded

Thank you for sharing your 5-star review, Connie! We're pleased to know you experienced excellent customer service and detailed care for your vehicle while visiting our Service Department at McGrath Lexus of Chicago. Let us know if we can be of further assistance to you.

November 28, 2024

Robert Zuniga, the Service Manager, was outstanding. Great experience overall! Very efficient and timely. Highly recommend McGrath Lexus! More

by Pat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zuniga
Report | Print
Jan 23, 2025 -

McGrath Lexus of Chicago responded

Thank you for recommending McGrath Lexus of Chicago! We're thrilled to know your experience with our Service Team was efficient, timely, and enjoyable. It would be our pleasure to assist you again for any future needs.

November 25, 2024

great service by Andy and all the staff - highly recommend !!! Have been customer 18 yrs!! More

by eileeneisenstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Pak
Report | Print
Jan 23, 2025 -

McGrath Lexus of Chicago responded

Thank you for your loyalty to McGrath Lexus of Chicago over the past 18 years! We're thrilled to read about the great service you received from our team. Your recommendation means the world to us, and we look forward to continuing to serve you for many years to come. Let us know if we can be of further assistance to you!

November 25, 2024

Service was quick and thorough. Price was a little high. Courtesy was excellent and staff was friendly. More

by DTESTD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zuniga
Report | Print
Jan 23, 2025 -

McGrath Lexus of Chicago responded

Thank you for sharing your 5-star review and feedback about your visit to McGrath Lexus of Chicago. We're pleased to know the service was quick and thorough and that our staff’s courtesy and friendliness stood out. Should there ever be anything else we can do for you, please don't hesitate to reach out.

November 18, 2024

Professional, they know their work. They know how to listen and provide the necessary help. More

by Olga j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Zuniga
Report | Print
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