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McGrath Lexus of Chicago - Service Center
Chicago, IL
163 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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163 Reviews of McGrath Lexus of Chicago - Service Center
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October 04, 2024
I had a great experience, thanks to Andy, who made everything so easy. He was knowledgeable, patient, and took the time to ensure I got exactly what I wanted. The whole process was smooth, and I could everything so easy. He was knowledgeable, patient, and took the time to ensure I got exactly what I wanted. The whole process was smooth, and I couldn’t be happier with my Lexus. Highly recommend both Andy and the dealership for excellent service! More
by Sabin
Employees Worked With
Andy Pak
October 04, 2024
Chicago mc grath Lexus has unbelievable customer service , service manager Dane johnson and service advisor Tony Boulos are phenomenal I've been in twice this week and both times the service as been outstan , service manager Dane johnson and service advisor Tony Boulos are phenomenal I've been in twice this week and both times the service as been outstanding, Mc Grath family you have employed valued stewards , that will care and maintain your status as one of the number one Lexus dealerships in the nation , I will always be a Lexus owner, thank you again JL. More
by J lou
Employees Worked With
Dane johnson , Tony Boulos
June 13, 2024
Mr. Christensen Director of McGrath Lexus of Chicago.Service Department I was really impressed with the service I received today. Daniel is the best! He and 2 other techs James and Jose were res Chicago.Service Department I was really impressed with the service I received today. Daniel is the best! He and 2 other techs James and Jose were responsive and helpful in getting my issue resolved. Thank you guys for great teamwork!! More
by conjoxx
Employees Worked With
Daniel
January 21, 2024
ROBERT ZUNIGA doesn’t know how to talk to costumers, unprofessional, rude. I came with the problem and he didn’t solve it. He try to tell me when i change cabine filter i broke something there and warra unprofessional, rude. I came with the problem and he didn’t solve it. He try to tell me when i change cabine filter i broke something there and warranty will not cover. But it’s not true. ROBERT ZUNIGA is the shame of McGrath Lexus of Chicago. I have nothing positive to say about my experience there. More
by UUM1
Employees Worked With
Robert Zuniga
October 14, 2023
I arrived for my scheduled service appointment. The service consultant Mark was extremely rude, condescending and confrontational. I’m not looking forward to future service appointments. The service consultant Mark was extremely rude, condescending and confrontational. I’m not looking forward to future service appointments. More
by Andrew
Employees Worked With
Mark McLawhorn
May 25, 2023
I recently had my summer tires and wheels installed My service advisor Andy Pak makes scheduling a breeze When I arrived he was there to check me an and had a nice new loaner ready for me When the car w service advisor Andy Pak makes scheduling a breeze When I arrived he was there to check me an and had a nice new loaner ready for me When the car was ready I received a call and email The car was completely cleaned and the work done correctly the first time I am hooked on the experience More
by Jerry
Employees Worked With
Andy Pak
February 23, 2022
This is my sixth Lexus SUV. They’re a superb vehicle & I’m religious about periodic maintenance. My “ guy” is Andy Pak. He’s always polite, helpful & efficient. I totally trust They’re a superb vehicle & I’m religious about periodic maintenance. My “ guy” is Andy Pak. He’s always polite, helpful & efficient. I totally trust Andy. More
by Johnanthonygable
Employees Worked With
Andy Pak
February 22, 2022
We have had extremely pleasant experiences with the service department Tony is professional, welcoming & very personable adding to our positive experience. No job or problem is too small. Tony will service department Tony is professional, welcoming & very personable adding to our positive experience. No job or problem is too small. Tony will address the problem with a smile More
by Carlyn10
Employees Worked With
Tony Boulos
February 20, 2022
How can an “upscale” Lexus Service center not have nitrogen to trim out the air pressure on my new tires? They did wash my car, however, which is always a nice touch. nitrogen to trim out the air pressure on my new tires? They did wash my car, however, which is always a nice touch. More
by Gary W
Employees Worked With
I don’t remember
