McGrath Lexus of Westmont

Extremely Disappointed with McGrath Lexus Service - I scheduled a service appointment for my less-than-one-year old RX350 at McGrath Lexus Westmont. I was told it would take “30 minutes or less” to get scheduled a service appointment for my less-than-one-year old RX350 at McGrath Lexus Westmont. I was told it would take “30 minutes or less” to get a repair quote. I arrived early and expected an efficient visit, but I spent almost 2 hours waiting and eventually had to leave without receiving a repair quote. When I told them that I needed to leave, it took them another 30 minutes to bring my car to me, and I missed another important appointment. I was told that they had not yet looked at my car, so they could not provide the quote. This is not the level of service I expect from a Lexus dealership – especially for a vehicle purchased there less than a year ago. Lexus customers deserve excellent service, efficient scheduling and respect for their time. I hope both this dealership and Lexus corporate review their service practices to prevent this from happening to other customers. More

Brock and Jaime are the best! Very professional and helpful, friendly and respectful. will recommend them! Very professional and helpful, friendly and respectful. will recommend them! More

Cristie is the best! ! Bryan in financing and the rest of the staff were great!!! ! Bryan in financing and the rest of the staff were great!!! More

Everyone is always so pleasant and efficient. I appreciate how quickly Ii am in and out, with all my service needs taken care of I appreciate how quickly Ii am in and out, with all my service needs taken care of More

Great service and friendly staff plus of course great cars and nice show room that’s close to home cars and nice show room that’s close to home More

Nick was consistent in keeping me informed about the status of my vehicle and the recommendations for the continued health of my car. He was thorough and informative about future discounts that I could status of my vehicle and the recommendations for the continued health of my car. He was thorough and informative about future discounts that I could take advantage of, for upcoming services that I’ll need on my vehicle. Overall, Nick was pleasant, professional, and helpful. I haven’t experienced a bad experience yet. More

Am very happy and satisfied with McGrath, this is my second NX 350 I’ve purchased from McGrath. Keep on going 🌹🌹👏👏 second NX 350 I’ve purchased from McGrath. Keep on going 🌹🌹👏👏 More

Larry is wonderful to work with. We always look for him to buy car Thank you We always look for him to buy car Thank you More

McGrath always offers great service on my vehicle. . Staff is friendly and always willing to help. . Staff is friendly and always willing to help. More

Las personas que nos atendieron a mi esposa, a mi hija y a mi, estuvieron muy amables con nosotros. a mi, estuvieron muy amables con nosotros. More