I've been a loyal McGrath Lexus customer for a number of years. At first it was simply just due to the convenience as they were only a few neighborhoods from where I lived. As time went by, despite changing vehicle models, my loyalty of Lexus and the McGrath family never wavered. This was due largely in part by, but not limited to their service department.
I really have to give the kudos here on taking the lead here to Casey Komosa. He is the definition of not just customer service, but client satisfaction. He always greets you with a smile, maintaining a professional yet friendly demeanor, he does not try to upsell you on things you do not need, but will always recommend you for things that could benefit you in the short or long term that relates to the life of the vehicle, as well as your enjoyment during the life of the vehicle in which you own it.
Fast forward a few years, I ended up moving about 30 minutes away. There were a couple of other Lexus dealerships I could have gone to that were closer.. but I stayed and will continue to go to McGrath Lexus of Westmont's service department because of people such as Casey, the service techs and porters that work here.
Casey and many of the service porters here (unfortunately I do not remember all of their names) have taken my fiancee's car and my own here with the utmost care. They are all diligent in their work and the techs that we've spoken to in the past share a wealth of knowledge that I can attest to. It makes me actually not apprehensive bringing my vehicle in for service when the time comes to do so.
Casey (and team) have a true penchant for providing a rewarding, genuine commitment and fortitude in growth for customer excellence. I know that this rating may be lost among the others that arrive, but I sure hope that those that take the time to read this review, understand that this is written by me, no one told me to do this - in fact, I head to search for Casey's name on DealerRater, and found him NOT to be in there, so I had to write it in manually.
I am taking the extra time and effort to stand up for every single person in this service department at McGrath but am highlighting Casey's exemplary performance to date and has made me stay loyal to this brand and the family because he has continued to show myself, my fiancee and my family the quality that he can provide as well as the confidence he can entrust us with.
Thank you, Casey.