McGrath Lexus of Westmont

I took my Toyota Tundra truck for a oil change to McGrath Lexus and the mechanic crush my car. The explanation was that he didn't realized how long the truck was and crushed inside one of the pillars. The in Lexus and the mechanic crush my car. The explanation was that he didn't realized how long the truck was and crushed inside one of the pillars. The interesting part was that it was crushed at the middle of the car not the end. They offered it to fix it but they not able to give me a vehicle which I can tow. I use the truck to tow trailers and because of this I had to take the truck to South Carolina crashed because I was scheduled to travel with the trailer. After I come back and dropped off the vehicle to be fixed and asked them to give me a bigger vehicle because I had to drive to New York and bring back 3 kid athletes from a training center with their luggages and I needed the room. They give their biggest SUV which unfortunately did not fit all the passengers with the luggages I had to put one of the kid on a airplane to come back to Chicago. I have pictures to show that the vehicle was loaded with luggages until the roof. If I would have my in vehicle we would not have to be buy an extra airplane ticket and put one of the kids on the plane. Unfortunately because the week later I had another trip pulling the trailer I had no choice to do it another time so I can have my truck fixed later. When I told the service manager my inconvenience and asked if he could do me anything to make me feel better for all the inconvenience he said we don't do nothing. I asked him for an extra car wash or he could feel up my gas tank but he rudely said we don't do anything that fix your car. I wish I would call police when the incident happened and report it but I was nice and I can't believe that a dealer like them can't even fill up my gas tank for crushing my truck and put me through a lots of inconvenience which I didn't even mention. I also address the manager that this is my first expensive car I ever owned and we bought this one because the car had no previous crash history. Well also added that meant a lot to us specially that I am a retailer worker and my husband is disabled so we make a lots of sacrifices to own a expensive vehicle. Well I am 50 years old women and I can manage to travel with the truck pulling a 12 foot trailer and their mechanic couldn't make it into the shop. At least the mechanic should apologize and come up with better excuse. More

Staff was knowledgeable friendly and caring. This was the second car i have purchased from them This was the second car i have purchased from them More

Ben and the management team were great! Made it an easy and seamless transaction! Would definitely recommend them! Made it an easy and seamless transaction! Would definitely recommend them! More

I scheduled my car for a simple maintenance appointment, but it turned out I needed more repairs than expected. Eric was patient, understanding, and extremely kind throughout the entire process. He provided but it turned out I needed more repairs than expected. Eric was patient, understanding, and extremely kind throughout the entire process. He provided reasonable solutions, explained every detail clearly, and went above and beyond to make sure I was informed each step of the way. His professionalism and genuine care turned a stressful situation into a smooth and positive experience. Truly outstanding customer service, I couldn’t have asked for better support! More

I like bringing my Lexus here……. they treat me with respect . I love my Lexus. they treat me with respect . I love my Lexus. More

Great and fast service. Dean is the best! Very friendly! Takes very good care of clients! Dean is the best! Very friendly! Takes very good care of clients! More

Excellent Service with 100% Customer Satisfaction. Car runs smoothly at this time. Thanks you all Car runs smoothly at this time. Thanks you all More

We have been going to McGrath for several years. Our experience has been excellent….especially dealing with service rep Dean Bustami. Our experience has been excellent….especially dealing with service rep Dean Bustami. More

The tech was upfront with me about what he found & didn't find on my car find on my car More

Everyone that I talked with was great , professional and willing to help in any way. willing to help in any way. More