McGrath Lexus of Westmont - Service Center

The staff is always professional and very helpful. They go above and beyond to help. They go above and beyond to help. More

The service department at McGrath Lexus of Westmont is fantastic! They genuinely want you to have the best experience and they go above and beyond any service department! fantastic! They genuinely want you to have the best experience and they go above and beyond any service department! More

They took me on short notice and got my car back to me before the end of the day and fixed a problem that I had taken to someone else that the other group could not solve. Very happy.!! before the end of the day and fixed a problem that I had taken to someone else that the other group could not solve. Very happy.!! More

Dino C. my Service Advisor was Excellent! As was rest of the Service Tream. The waiting rooms are plush. my Service Advisor was Excellent! As was rest of the Service Tream. The waiting rooms are plush. More

It was an excellent experience and very friendly staff. I highly recommend to consider Lexus of Westmont for all your future purchase. I highly recommend to consider Lexus of Westmont for all your future purchase. More

Every aspect of this organization is top notch focusing on customer satisfaction and quality work. I’ve purchased 5 cars thru this dealer stand had them all serviced there. I can’t say enough good things a on customer satisfaction and quality work. I’ve purchased 5 cars thru this dealer stand had them all serviced there. I can’t say enough good things about them and ALL the staff. More

Professional in interaction and scheduling. Demonstrated expertise in problem solving and inquiry. Service as expected. Thank you! Demonstrated expertise in problem solving and inquiry. Service as expected. Thank you! More

Service appointment was as easy as it gets. When I arrived I was provided an estimated time. I relaxed in the comfortable lounge, had a cup of coffee, and received updates via text. Dino is gre When I arrived I was provided an estimated time. I relaxed in the comfortable lounge, had a cup of coffee, and received updates via text. Dino is great and the service is always top notch. More

Excellent service as usual. Tom Care and thorough. Very pleased with the service at this facility. Tom Care and thorough. Very pleased with the service at this facility. More

Extremely Disappointed with McGrath Lexus Service - I scheduled a service appointment for my less-than-one-year old RX350 at McGrath Lexus Westmont. I was told it would take “30 minutes or less” to get scheduled a service appointment for my less-than-one-year old RX350 at McGrath Lexus Westmont. I was told it would take “30 minutes or less” to get a repair quote. I arrived early and expected an efficient visit, but I spent almost 2 hours waiting and eventually had to leave without receiving a repair quote. When I told them that I needed to leave, it took them another 30 minutes to bring my car to me, and I missed another important appointment. I was told that they had not yet looked at my car, so they could not provide the quote. This is not the level of service I expect from a Lexus dealership – especially for a vehicle purchased there less than a year ago. Lexus customers deserve excellent service, efficient scheduling and respect for their time. I hope both this dealership and Lexus corporate review their service practices to prevent this from happening to other customers. More