McGrath Lexus of Westmont - Service Center

I was having a problem with my rim plating bubbling and pealing. I went to highland park lexus for service. They were giving me a hard time to have all 4 rims replaced, and to top it off, they wanted me to pealing. I went to highland park lexus for service. They were giving me a hard time to have all 4 rims replaced, and to top it off, they wanted me to wait 1 hour to get a loaner car so my issue could be fixed. I ended up walking out of the dealership and going back to McGrath lexus. When I called Paul on the Phone he was the best as always! I was able to make an Apt at my convience, when I drove in to the service bay, I was met right away by a porter to take my info. Then Paul met me and completed his paperwork, we looked at the defective rims, and I was in a loaner car. The entire process took less than 10 mins and I was on my way! I highly recomend Paul as a service advisor!!! and Definatly recomend McGrath lexus for your purchase and service needs!!! Great Job Paul!!! Thank you for your help!!! More

From the second I pull up in the service area, I am promptly greeted by Jason Ellison and Ruben. They are always there to help me out with my service needs no matter which vehicle I am servicing. They promptly greeted by Jason Ellison and Ruben. They are always there to help me out with my service needs no matter which vehicle I am servicing. They are always prompt and informative when it comes to the status of my service. Even when it comes to the individuals like Brittnee Litwin, Joree Janko, Agi and all other greeters at the dealer, they always say hello and ask how I am doing. We have grown a working relationship and always make me feel comfortable when coming to the dealer for any of my service or purchasing needs. When it comes to Rita Barkstrom, she pretty much always knows when I am coming in and will always find me to say hello and catch up. She is a great individual to work with any will always go to her for my future purchases and will refer anyone to her who is looking to purchase a Lexus. I have to say, all are very professional individuals and are great to work with. I have nothing but good comments to say about the whole staff at McGrath Lexus of Westmont. I would recommend anyone to visit their location. Just like their saying, "when you do the math, you choose McGrath." There is 100% truth to that. More

This is my fourth Lexus from this dealership. I would and do recommend the service and sales outstanding. The dealership is friendly, helpful and go above and beyond to help you in any way they can. Th and do recommend the service and sales outstanding. The dealership is friendly, helpful and go above and beyond to help you in any way they can. They work together like a fine tune clock. I can't say enough about my experience and I know I won't buy from any other dealership. Lexus of Westmont is the best! Tracey, who oversees everyone there, is respected by all. With his leadership, everyone works to make your experience there a pleasant one. More

McGrath has outstanding customer service. Mr. Paul Tuffner is the service advisor who I always work with. Paul always provides EXCELLENT service. He is pleasant, patient and very responsiveness to m Tuffner is the service advisor who I always work with. Paul always provides EXCELLENT service. He is pleasant, patient and very responsiveness to my needs. He answers my questions clearly and concisely and his overall demeanor is exceptional. More

All the personnel are always very friendly, and professional. The service is very good and satisfactory. They explained what needs to be done on the car before they start. They also inspect the ca professional. The service is very good and satisfactory. They explained what needs to be done on the car before they start. They also inspect the car for other problems and make recommendations on further repaires or what to look out for along with the expected repaire price. More

I have my 3 cars now services at the Westmont dealership. I always receive great service. Over the years number of people have been extremely helpful - Casey Komosa,Reuben Passante, Mike Ludwig and Tom Chris I always receive great service. Over the years number of people have been extremely helpful - Casey Komosa,Reuben Passante, Mike Ludwig and Tom Christensen. I would definitely come back for future service at this dealership. More

Ben Zuniga has always been a pleasure to work with, he's very detailed and informative. He informed me of bulletin work that was required based on the issues I reported as well as the recall work I had take very detailed and informative. He informed me of bulletin work that was required based on the issues I reported as well as the recall work I had taken my car in for due to the notice I received via U.S. Mail. More

My experience with purchasing a car at McGrath Lexus was phenomenal. Rita Barkstrom, our sales person, was so knowledgeable and professional to deal with. She followed up when she said she would and answe phenomenal. Rita Barkstrom, our sales person, was so knowledgeable and professional to deal with. She followed up when she said she would and answered all of our questions. She really went out of her way to make our experience seamless. She really cares about her clients and their car buying experience. I would recommend McGrath Lexus and particularly Rita Barkstrom, to anyone. More

It has been a pleasure working with my Service Advisor, Jason Ellison. I have an RX 300 with almost 140,000 miles, and it rides as well now as it did 10 years ago. Jason is very patient in explaining wha Jason Ellison. I have an RX 300 with almost 140,000 miles, and it rides as well now as it did 10 years ago. Jason is very patient in explaining what service should be performed and why. He also informs me about service that may be deferred to a later time. He follows up with phone calls a day or so afterward to make sure I'm satisfied. Any concerns I have--no matter how small--are always satisfactorily addressed. It's a pleasure to have someone such as Jason to whom I can go with questions, etc. and know full well that I will get an honest answer. I would not hesitate to recommend this dealership to any friend or relative for Lexus sales or service. More

This was a recall visit and some minor service work. Appointment was made w/ no hassle, and everything went as scheduled. Loaner program handled w/ total ease. Chris Schwingle is the ultimate in servic Appointment was made w/ no hassle, and everything went as scheduled. Loaner program handled w/ total ease. Chris Schwingle is the ultimate in service perfection. He is the reason I keep returning to McGrath Lexus for service. More