McGrath Lexus of Westmont - Service Center

Great Customer Service Paul Tuffner at McGrath treated me like a long time friend. I was traveling from my home in Alabama to Chicago and needed service while staying in Wes Paul Tuffner at McGrath treated me like a long time friend. I was traveling from my home in Alabama to Chicago and needed service while staying in Westmont, IL. Although we had never met Paul took care of my need as though I was his lifelong customer and friend. I highly recommend McGrath Lexus and especially Paul for all of your service and sales needs in the Chicago area. More

I admired Mel's efforts and greatly appreciated his and Robin's help. They both define the Lexus legacy of customer service and customer friendly attitudes. I am an Active Duty Service member who travels a Robin's help. They both define the Lexus legacy of customer service and customer friendly attitudes. I am an Active Duty Service member who travels all over and I can truly testify to the Lexus Covenant. This type of experience will ALWAYS keep me coming back to Lexus. Army STRONG! MAJ Lewis More

I want to give a note of appreciation to two people who have helped me out! First of all, I was having a problem pairing my new cell phone to my new Lexus. Ashley who answered my call was so very helpful have helped me out! First of all, I was having a problem pairing my new cell phone to my new Lexus. Ashley who answered my call was so very helpful about getting me to a Delivery Specialist. She is the first one I talked to (she patiently listened) about the problem I was having, and immediately checked who was in to help with my problem and made sure to get a note to them to call me. Now that does leave you with a good impression right away! Then Kraig, a Delivery Specialist, called me and solved the problem. I just felt that their fine service should be noted. Thanks you Ashley and Kraig! Barbara Spitkovsky More

I recently had an appointment for service/repairs on my new (used) Lexus. Rita Barkstrom was extremely helpful and went above and beyond to help me figure out how all of the functions in my car worked. I d new (used) Lexus. Rita Barkstrom was extremely helpful and went above and beyond to help me figure out how all of the functions in my car worked. I didn't feel rushed in the slightest and I really appreciate that. She checked on me often while I waited for my car to be finished. Jason Ellison was equally helpful and attentive. Both really knew their stuff!! I was going to to go the Orland Park Lexus, but my new home will be McGrath of Westmont because of Rita and Jason. I had to come back the next day while a part was ordered and the customer service was just as good. Top notch!! If you go, request Rita and Jason - you will not be disappointed. More

I have rated this dealership with all 5's because they gave great service. I brought the care in because of what I thought was a scratch but turned out to be something else, whereas washing the care and d gave great service. I brought the care in because of what I thought was a scratch but turned out to be something else, whereas washing the care and doing the 1000 mile chekup all in a timely manner. Rita is excellent sh has been calling and making sure things are going well. I recommend her as top employee of the month. More

I took my car in for service on February 29. I recieved a report that showed what service needed to be done on my suv. In August I had my suv serviced and they gave me a report that showed that I needed $370 report that showed what service needed to be done on my suv. In August I had my suv serviced and they gave me a report that showed that I needed $3705.00 worth of work. On the new report all those problems are gone even though I never had the repairs done. They are recommending work that does not need to be done in the hope of increasing service revenue. More

I am always grateful to Tim Lucas for exceptional service. He greets me with a smile or if busy, a wave. Makes you feel like you are his only customer!!! Always take care of me - and most times I service. He greets me with a smile or if busy, a wave. Makes you feel like you are his only customer!!! Always take care of me - and most times I don't have an appointment and for this reason I won't leave McGrath Lexus. I want to mention also Steve Gibson. When I have been in for service, he either comes to find me or if he is busy calls me later just to say "Hi!" He also greets you with a big smile and is a no pressure salesman, which is my kind of sales person! Thank you McGrath for two such fine men to work with. Barbara Spitkovsky More

This is by far the best experience I have had when purchasing a new vehicle. Larry Pebelske was very helpfull and one of the many reasons I did purchse my CT200h from McGrath Lexus of Westmont. I pl purchasing a new vehicle. Larry Pebelske was very helpfull and one of the many reasons I did purchse my CT200h from McGrath Lexus of Westmont. I placed my special order back in April and just picked it up on Halloween. I would of even waited longer if I had to. I also worked with Ben from the delivery service and Michael Connery and Jimmy Tran from finance who helped me out a lot. Great staff you got there! Scott More

I wanted to thank McGrath for having such an outstanding team. Mel Owens, made it such a wonderful experience. I would recommend my friends to go to Mel if/when they're looking to purchase a Lexus vehicle team. Mel Owens, made it such a wonderful experience. I would recommend my friends to go to Mel if/when they're looking to purchase a Lexus vehicle. Jason Ellison & Craig Dikman (Customer Service Representatives) were also a pleasure to work with. Thank you. Rosemarie Heard More