McGrath Nissan

A great car buying experience We were in the market for an all wheel drive vehicle to replace our hail damaged (totaled) Nissan Murano. We haul a travel trailer and wanted somethi We were in the market for an all wheel drive vehicle to replace our hail damaged (totaled) Nissan Murano. We haul a travel trailer and wanted something with more towing capacity. After test driving several brands our search was narrowed to the Pathfinder or a Ford explorer. We chose the pathfinder because we liked the ride and the amenities it offered. WHY McGrath.... Every dealership we visited, including Woodfield Nisson, were either pushy, or seemed disinterested in our specific needs. (and, apparently our business !). Our McGrath experience was relaxed, un pressured, easy and, relatively quick from start to finish. Our salesman, Tony Bochenek, was nothing short of excellent ! Tony, unlike the other salesmen/dealerships we encountered, was extremely knowledgeable of all the Nisson line and their amenities. He demonstrated several Nisson vehicles that would fit our needs. And, when we decided on the Pathfinder, he made sure we understood every feature it had to offer, including the 5 yrs of free oil changes ( Woodfield offered 3) and free car washes. They, of course, located the exact color and amenity package we desired. The finance manager, in past car buying a long drawn out experience, was a waalk in the park, taking under 1/2 hour. With all the discounts, rebates,and 0% financing included ! Plus, Tony, after the sale, set up the bluetooth for the phone and Pandora as well as the ipod and ipad links and garage door opener. McGrath, and our salesman Tony, made our new car purchase a WONDERFUL experience ! More

friendly staff thank you for making my visit to your dealer very pleasant. my honda lease will be done next month june 2014 and the next vehicle i will purchase wil thank you for making my visit to your dealer very pleasant. my honda lease will be done next month june 2014 and the next vehicle i will purchase will be the nissan maxima and yes of course i will purchase it at mcgrath nissan. thank you for making my visit to you dealer very pleasant and professional thanks to all the friendly staff More

nissan purchase great experience on my vehicle pruchase everybody was great friendly and helpful ... thank you very much and i would recommend mcgrath nissan for sure great experience on my vehicle pruchase everybody was great friendly and helpful ... thank you very much and i would recommend mcgrath nissan for sure. made me feel comfortable awesome experience! More

Thanks, McGrath! Just wanted to commend the folks at McGrath Nissan for making my car purchase simple and easy! I will recommend friends and family for sure!!! Just wanted to commend the folks at McGrath Nissan for making my car purchase simple and easy! I will recommend friends and family for sure!!! More

McGrath Nissan in Elgin, IL. Highly recommended! McGrath Nissan! Professional & knowledgeable staff! Lindsey called about the inventory! Great Chevy Suburban purchased from Sales Consultant Neil. McGrath Nissan! Professional & knowledgeable staff! Lindsey called about the inventory! Great Chevy Suburban purchased from Sales Consultant Neil. Sales Managers Jeff & Manny great financing & rate! More

Disgusting Experience ever in entire car buying experience Manny Crisostomo is the rudest person I ever dealt with. I am an existing customer of McGrath Acura so decided to go over to Elgin McGrath Nissan to c Manny Crisostomo is the rudest person I ever dealt with. I am an existing customer of McGrath Acura so decided to go over to Elgin McGrath Nissan to check out Nissan rouge with my brother. When we walked in, there were few sales associated walking around and nobody bothered to even greet us or ask what we were looking for. Finally when I approached a guy who was standing by the desk and working on the computer and he happened to be the sales manager Manny Crisostomo. I have been to several dealerships in my 6 new car buying experience and I must say I never experienced such an unfriendly person. He asked us what we are looking for, when we started telling him what we are looking for he was least bothered in what we were saying and continued working on his computer. And the worst part was when we told him about an ad from another dealership which listed an aggressive sale price for the Car, His response was Sickening he was like Just go buy it from there and started making jokes about it with his colleagues around him. He even called out at another manager who was sitting across from him and said, Look these guys are getting such and such car for this price and they all started cracking up as if they wanted to make us feel embarrassed.. This is the lowest level of customer service one can get ... I am so disappointed, I am going to talk about this experience to as many people as possible and write about this experience in every review site possible to make sure that any future customers thinking of going to Nissan Elgin should rethink their decision because of such low standard of customer support and hospitality.... More

Where to start....Since purchasing my brand new 2013 Nissan Juke in August of 2013 ive become a pretty framiliar face at this dealership. I had a good amount of issues when I first had purchased he car Nissan Juke in August of 2013 ive become a pretty framiliar face at this dealership. I had a good amount of issues when I first had purchased he car which got taken care of. But when you purchase a new vehicle from this dealership they give you coupons for the service dept. Woo! I decided I would use one of the combo oil change coupons. While getting my oil change done I also had them take a look at my windshield fluid sprayers because they werent working correctly. They needed to order parts to fix it. Fine, its under warranty so im glad it happened now vs when the warranty was up. Keep in mind I have the same tech work on my car there because he is a close family friend, and possibly the only one that gives customers respect and treats my car as if it was his. So 10 stars to Clay!!! He is the best employee in this whole establishment. But regarding the parts that came in, I wanted clay to install them but he was not working the weekend I was able to come in and get my car fixed. So I brought it in an let some other tech work on it. I had to fight and argue with the service writer to get an appointment on a Saturday because that is the only day I am available. Strike 1. You shouldnt be giving your customers a hard time when theyre trying to make an appointment. Saterday comes along and I bring my car into the service area. No one did a walk around my car, just drove it in the shop and told me wait. 2, almost 3 hours later they let me know my car is done. I walk outside to my car to find 4 big stratches on the front drivers side of the car. I immediately marched back in there and asked why they neglected to tell me they scratched my car??? All I got was a run around of reasons of why it wasnt them who scratched it...."we talked to all of our employees that were working on your car and all of them said they didnt scratch it." Likely story. I would have known if those scratches were from me, but they were. And of course the ONE time I dont have my usual tech working on my car, this xxxx happens. So after giving me every excuse in the book of why it wasnt their fault, I asked to see a manager or owner. They told me the manager was out and so was the owner....without even checking first. Strike 2! Dont blatently lie to your customers. I went and walked around the dealership, and long behold, found the owner sitting in his office. The employees did a 'great' job of doing 'everything they could' to help. I explained to the owner the situation with my car and how service was refusing to fix the damage THEY had done. The owner personally looked at the scratches on my car and agreed they were done by the dealship when the car was in the car wash. He gave them direct orders to do whatever it took to fix my car, free of charge. 10 stars to Scott McGrath for being an awesome owner!!! A day had passed and I called in to make the appointment to get my car fixed....again! I had spoken with Kane. WORST MANAGER I HAVE EVER WORKED WITH IN MY LIFE, EXTREMELY RUDE!!! He told me it would take over a month to get me in for an appointment, kept cutting me off on the phone when I would ask questions, made it seem like it was huge inconvience for them. I could keep going on about how HORRIBLE Kanes service was. Long story short, this is the second time ive had to get the paint fixed on my new car of less than a year because of this dealership screwing up!! Along with countless rude employees ive had to deal with to get this issue resolved. Once I get my car fixed, I will NEVER be returning here unless it is a warranty issue. Get some respectful employees who know what theyre doing and know how to treat customers right!!! More

My husband and I test drove two vehicles (Rogue and Murano) earlier in the week (Tuesday?). Rony Durate is the sales associate who helped us. We are looking for a used car. We are unsure of what kin Murano) earlier in the week (Tuesday?). Rony Durate is the sales associate who helped us. We are looking for a used car. We are unsure of what kind of car yet, but we want a Nissan. We came into the dealership today (Thursday) to try an Altima. We asked for Rony because he helped us earlier in the week. Immediately Rony was unfriendly and seemed irritated. We asked to drive a used Altima and we were refused because we would not fill out a credit report. From what I gathered, I believe Rony thought that he was wasting his time because we were probably not going to purchase the car today. Rony had a scowl on his face the entire time and was rude, disrespectful, and smug. I will never recommend anyone to visit any McGrath dealers, especially the McGrath Nissan in Elgin. We are going to purchase a Nissan. Now, it will be from another dealer. Joe and Cary Vodraska More