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McKenna BMW
Norwalk, CA
632 Reviews
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632 Reviews of McKenna BMW
February 15, 2017
DO NOT BUY FROM THESE CROOKS!!! do not do not buy from these crooks! they used switch and bait practices and deceive.you( warning) take 3 minutes to read my story! promised you youll do not do not buy from these crooks! they used switch and bait practices and deceive.you( warning) take 3 minutes to read my story! promised you youll think twice before giving them your business!! thanks for spoiling my valentines khoi oh by the way thanks rex for deceiving me when i gave you my trust!! iam writing this on valentines day, wanting to surprise my wife with a new car i decided to give mckenna a try cause of there reviews. i saw a beautiful car white with red interior 430i grand coupe. i decided to call an spoke to a guy name rex he said he was and internet manager and i said great even better (boy was i wrong).. so he gives me a quote and tells what every other sales person tells you this is the best i can do. i told him i was flexible and didnt mind leasing any prior demos he had since i lease demos before and had great deals made. he calls me " this is what i can do 500 out of pocket and 539 a month" on a car that was discounted 7k and 10k miles certified grand coupe. i said sounds like a good deal not great but i said let me think about for 1 day. so i call rex on valentines and said you know what after careful though i want to get the car today.. told him iam ready and excited to give my wife a surprise.! he said "deal still good i said ok 539 a month 500 down he said yes. i ask him what i needed to do he said summit the application and if credit is good is all set. "yes rex you probably though credit was bad guess what is 700 score" so he tells me iam checking your credit application i said perfect let me know what you need. mean while i tell my wife and mother in law to get ready to go i have a surprise for my wife. all of sudden my phone rings and this as@#h)le name khoi calls me and tells me with an attitude " sorry sir but iam not gonna take a 4k loser to sell you this car cause my boss said i cant sell you this car at a loss so if you want this car your new payment will be 100 dollars more 639 a month" i was like xxx you deceiving fu!!! i ask him so you just run the credit to run it and the credit with and inquiry ..an deceive people so you can just get a hold of there infromation. he said sorry but thats the way it is and said iam not expecting you to buy the car anyways i was like xxx!! i was shocked and enranged!! never had an experience like this and i bought and lease 5 vehicles in the 4 years. please guys do not give this dealer your information and business till you get it in writing and show you the payment sheet. possible stay away and look elsewhere!!! and about my wife she was upset and enraged as well but i promised her this wont stay like this and will get her her dream car soon!!! More
by aaron0186
Employees Worked With
Khoi Diep, Rex Elder
Helpful February 11, 2017
BMW Genius service with Arthur I'm so glad I came to McKenna to receive a tutorial over my BMW. Arthur was so professional and kind, he went over every detail over my car and answer I'm so glad I came to McKenna to receive a tutorial over my BMW. Arthur was so professional and kind, he went over every detail over my car and answer all my questions ! I highly recommend him, and he got me a free car wash too! More
by Danielmv
Employees Worked With
Arthur Szeto
February 11, 2017
Awesome experience I had an awesome time meeting with Arthur. He spent so much time with me and even came to my home to help me with my car. McKenna BMW has does great i I had an awesome time meeting with Arthur. He spent so much time with me and even came to my home to help me with my car. McKenna BMW has does great in treating their customers . Arthur the Genius is so knowledgeable and I am glad I met him. More
by CHIHIN CHOW
Employees Worked With
Arthur Szeto
February 09, 2017
Encore with Arthur I had my Encore experience at McKenna BMW. My Genius Representative was Arthur Szeto. He is amazing! He was very patient and went over all the featu I had my Encore experience at McKenna BMW. My Genius Representative was Arthur Szeto. He is amazing! He was very patient and went over all the features of my new BMW 535i. He answered all my questions and gave me his contact number if I had questions in the future. Everything from my car buying experience here at McKenna BMW to the Encore experience was nothing short of outstanding. More
by Rick92821
Employees Worked With
Arthur Szeto
February 07, 2017
Don't buy a "certified" car from this dealer! We recently purchased a "certified" 2013 X5 from this dealer. Within the first month, we have had the following problems: - low urea for the diesel We recently purchased a "certified" 2013 X5 from this dealer. Within the first month, we have had the following problems: - low urea for the diesel engine. This is supposed to be fill when an oil change is done. It had not been. - the rear A/C unit had to be replaced because it was completely dead. They didn't find this is their 150 point certification inspection? - the low oil lamp came on. This vehicle calls for changing the oil every 9,500 miles. It's been only 4,000 miles, yet the low oil light came on. I fear there was little or no inspecting that took place on this vehicle. To add insult to injury, they charge a $50 fee every time warranty service is performed. Really? I have had other manufacturer's certified pre-owned vehicles and never been charged a fee for warranty work. One last point is that they will not do any work or even check something without you leaving the car for 24 hours. That means a rental car each and every time, even for an oil change! It always took an hour and a half to take my care in and get a rental car, then it took a minimum of 45 minutes to pick it up even when the work was already completed and they knew I was coming in. They do not respect the value of people's time. I don't know if the lack of quality of service exists across all BMW dealerships or if this one is just particularly bad. I will soon find out as I will not take my X5 back to this dealer for any future work. More
by sailguy
Employees Worked With
Ronny in service., Robert Tarkhanyan
February 05, 2017
Genius appt with arthur Came and learned about my car with Arthur Szeto the BMW genius. He knows what he's talking about and explained everything In great detail. He's super Came and learned about my car with Arthur Szeto the BMW genius. He knows what he's talking about and explained everything In great detail. He's super attentive and got me a free car wash too. More
by Bianca
Employees Worked With
Arthur Szeto
February 05, 2017
BMW encore with arthur I met with Arthur today to go over my car and got a tutorial. He was amazing and I love that I can get free car washes at any McKenna owned dealership I met with Arthur today to go over my car and got a tutorial. He was amazing and I love that I can get free car washes at any McKenna owned dealership More
by Cleung33
Employees Worked With
Arthur Szeto
February 03, 2017
Arthur was great I highly recommend Arthur Szeto at McKenna BMW for all your car needs! Arthur is very efficient and provides great customer service. He answered all o I highly recommend Arthur Szeto at McKenna BMW for all your car needs! Arthur is very efficient and provides great customer service. He answered all of my questions in great detail. He's very passionate and knowledgeable about all things BMW. 10/10 would recommend. More
by Jenniferhaha
Employees Worked With
Arthur Szeto
February 01, 2017
Above and beyond! I had an amazing experience leasing my first BMW at this dealership!! With Marcos's help, I found the perfect car and he fought for me to get the pric I had an amazing experience leasing my first BMW at this dealership!! With Marcos's help, I found the perfect car and he fought for me to get the price I needed. He's also extremely friendly and personable so was a lot of fun to work with! Khoi in management was also amazing and helped sort things out when there was an issue the next day. I highly highly recommend this dealership and in particular Marcos! More
by erica13
Employees Worked With
Khoi Diep, Marcos Lopez
February 01, 2017
Excellent car buying experience BMW Genius-Arthur Szeto, and Salesman Marcos Lopez made my car buying experience seamless. When I walked in I was greeted by Arthur, who in turned in BMW Genius-Arthur Szeto, and Salesman Marcos Lopez made my car buying experience seamless. When I walked in I was greeted by Arthur, who in turned introduced to Marcos. Salesman Marcos Lopez. Marcos listen to what I was interested in, and didn't try to sell me a car that didn't suit my needs or lifestyle. Marcos was/is personable and friendly, and eager to understand the customer needs without trying to use the stereotypical salesman tactics. He is a great asset to McKenna BMW. BMW Genius Arthur is equally good. He is super knowledgeable about all things BMW. Friendly, and extremely patient. He spent the time to go over all of my car's features. He answered all of my questions and offered helpful hints to maximize my driving experience. He is also a great asset to McKenna BMW. More
by SA
Employees Worked With
Marcos Lopez, Arthur Szeto
