We stopped by McKenna Subaru to check out the WRX since
we had 1 month left on our VW lease from McKenna VW, which is right next door. Once we decided that we wanted to make a purchase, our salesman and hi
we had 1 month left on our VW lease from McKenna VW, which is right next door. Once we decided that we wanted to make a purchase, our salesman and his manager promised they would take care of what was owed on the VW, and PROMISED that there would be no cost to us. We trusted their word - which was a mistake.
Five months later, we received a bill for the VW lease payment. We called McKenna Subaru 3 times, we were promised each time that someone was going to look into it, and give us a call. We never got a call back. The only way we got a response was when we emailed the owner, along with upper management. Then, we were flooded w/calls. Nobody could seem to remember ever making a deal with us. One manager told us they never took the VW from us, which is a lie. Manager Kim was brutally rude, it felt as though we were under attack. Nobody cared, we never heard back from the owner. We are now having to pay the final VW bill - which is ridiculous, they REFUSED to make it right. This was our third and FINAL purchase from this poorly ran car dealership. I will no longer allow them to service my vehicle. Buyer Beware: Get any agreement from McKenna Subaru in writing! Or better yet, GO ANYWHERE ELSE!