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McKenzie Buick GMC

Milton, FL

4.8
1,641 Reviews
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6500 Caroline St

Milton, FL

32570

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Showing 1,641 reviews

December 30, 2020

Lloyd is the most honest car guy I have met. He just tells you the facts and doesn't pressure you into anything, I highly recommend. More

by Codyv
Recommend Dealer
Yes
Employees Worked With
Lloyd Hemenway
Dec 30, 2020 -

McKenzie Buick GMC responded

Thanks Cody we have known each other for over 20 years and I appreciate you taking time to review the store and rate us. Can't thank you enough.

December 30, 2020

Lloyd, the general manager, and his team, have gone to great lengths to accommodate my situation. I am very pleased with their effort and commitment as a dealership to ensure I am taken care of. More

by joelee250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, business manager , Mark Ciano II
Dec 31, 2020 -

McKenzie Buick GMC responded

Thanks so much for taking the time to write such a nice review and taking the time to rates us. We appreciate your business and look forward to assisting you with your vehicle needs in the future.

December 26, 2020

Very helpful with all my vehicle questions and service needs. Answered all my questions with a smile and grateful service. I will be coming back. More

by Feliciaketcham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Mullins
Dec 27, 2020 -

McKenzie Buick GMC responded

Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Mckenzie Buick-GMC

December 25, 2020

My Encore had a fan issue 3 days before Christmas. I was told service was booked until the following Monday. Accepted the appointment. Vehicle would not start upon leaving. Left the Encore and Justin, said More

by jefflkennedy2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Mullins
Dec 28, 2020 -

McKenzie Buick GMC responded

Hi, we're so happy we were able to help you out! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please don't hesitate to reach out!

December 24, 2020

Poor customer service. Over priced with hidden charges for service. Very shady for folks out of town. Unprofessional response from management and owner after giving 1-star review. Look at owner responses More

by HolleyBoys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Lewis
Dec 24, 2020 -

McKenzie Buick GMC responded

Normally I am very professional when responding to reviews like this but when you insult the entire dealership for one I take offense to this, you were shown your cabin filter and made a decision to have our technician change it, this was optional and it is our responsibility to at the minimum show you the filter and let you make the best decision for the maintenance of your vehicle. True cost for a OEM cabin filter is $39.99 if you are getting a filter for $16.00 this is not a factory replacement filter. You were not robbed as you stated this is a service you agreed to the replacement filter, there are no scams going on here and that is further evidenced by our overall customer ratings. Sorry you were not satisfied with your experience here but your statements are not indicative of our overall service and customer satisfaction ratings. We also ask that you read all our responses on all sites and unlike this customer you will see a completely different story, also notice you did not mention in your second review you did agree to the service and were shown your filter and were told the price at that time, there were no hidden costs as you have stated and you agreed to the service, this was again completely optional you could have declined and done the work elsewhere.

December 24, 2020

Justin was very friendly and knowledgeable. My oil change was quick and the customer service was pleasant all around. I will definitely be back for future service. More

by Samanthajolynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Mullins
Dec 28, 2020 -

McKenzie Buick GMC responded

Hi, thank you for your feedback; we are happy to pass along your comments to Justin here at Mckenzie Buick-GMC! If you have any further questions, please give us a call. We're always happy to help! Take care!

December 23, 2020

Very responsive and professional. They quickly got a tow truck out and got it out to their shop. Found the problem (bad battery) and replaced it. No charge due to warranty. More

by JMOENCH099
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Lewis, Kathy Rogan, Justin Mullins
Dec 27, 2020 -

McKenzie Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Mckenzie Buick-GMC and we hope to see you again.

December 23, 2020

Very Professional, Relaxed, Informative and No Pressure Sales Presentation. The entire Staff funtioned with the same standard during entire purchase process. We have purchased or leased six vehicles from More

by t.donb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Windrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David (Chief) Tillman
Dec 27, 2020 -

McKenzie Buick GMC responded

Hi, thanks for highlighting our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. We hope you have a great day.

December 22, 2020

I really enjoyed my car buying experience at McKenzie with Chief. Everyone was so friendly and answered all of my questions. Will buy my next vehicle from them for sure. It was worth the hour drive! More

by ckimb118
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lloyd Hemenway, David (Chief) Tillman
Dec 27, 2020 -

McKenzie Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Mckenzie Buick-GMC

December 21, 2020

Very impressive in all aspects of process. Woody the salesman was very very nice and fantastic. He was very knowledgeable and made sure we were happy. More

by KEWINDHAM94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mike norwood
Dec 25, 2020 -

McKenzie Buick GMC responded

Hi, we're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!

Dec 25, 2020 -

KEWINDHAM94 responded

Great thanks

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