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McKenzie Buick GMC
Milton, FL
1,622 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:30 PM
Sunday Closed
Parts
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 12:30 PM
Sunday Closed
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Showing 1,622 reviews
May 28, 2020
No pressure as we bought a used car. Have dealt with this dealership many times. Have never had a problem that wasn't handled promptly and as well as could be expected. I didn't meet a Have dealt with this dealership many times. Have never had a problem that wasn't handled promptly and as well as could be expected. I didn't meet all of these people and some I don't remember their names, but everyone was very considerate and helpful. More
by CWS1735RLS1844
Verified CustomerEmployees Worked With
mike norwood, Tom Gamewell, David (Chief) Tillman
May 28, 2020
Roberts is a very valuable employee. She loves her job and it shows by her attitude and her knowledge. She makes you feel welcome. I have had lots of work done at McKenzie, and always have the confidenc and it shows by her attitude and her knowledge. She makes you feel welcome. I have had lots of work done at McKenzie, and always have the confidence that the job will be done right. More
by roncook2915
Employees Worked With
Roberta Stuart
May 27, 2020
The dealership was understanding and did everything to make me feel comfortable. TJ was attentive and explain things clear and concise. Thank you McKenzie Buick. make me feel comfortable. TJ was attentive and explain things clear and concise. Thank you McKenzie Buick. More
by KARIANN.MARTIN87
Employees Worked With
Terrell Jordan
May 27, 2020
Not your typically used car buying experience No pressure buying atmosphere. The entire process took less than 3 hours to complete. Very easy and quick buying process. We will definitely return fo No pressure buying atmosphere. The entire process took less than 3 hours to complete. Very easy and quick buying process. We will definitely return for our next GMC purchase. More
by SAMMYK8907
Employees Worked With
Mark Gilmore, mike norwood
May 27, 2020
Services took longer than stated. I was told the service would take approximately 1.5 hours. I was there over two hours. I would be glad to stay if I can charge the service department I was told the service would take approximately 1.5 hours. I was there over two hours. I would be glad to stay if I can charge the service department my hourly rate of $250 hour for the time over the time stated it would take to repair. More
by Rodger Lowery
Employees Worked With
Mark Ciano II
May 27, 2020
Awesome service 😀 Excellent Personal Customer Service and work received. Will continue to be a repeat customer. They know my car and the needs. I can not thank you en Excellent Personal Customer Service and work received. Will continue to be a repeat customer. They know my car and the needs. I can not thank you enough for looking after me and my car. More
by DICE8ICE
Employees Worked With
and George., Roberta Stuart
May 27, 2020
Service was very good,got my car in and quickly with all things completed.Had warranty issue and recall issue,talked with GM who was very helpful. things completed.Had warranty issue and recall issue,talked with GM who was very helpful. More
by NCGIRL103
Employees Worked With
Lloyd Hemenway, Mark Ciano II, Roberta Stuart
May 26, 2020
GREAT Add accessories to recently purchased Buick... Mark was outstanding regarding paperwork to offset accessories costs (bonus/incentives) Roberta w Add accessories to recently purchased Buick... Mark was outstanding regarding paperwork to offset accessories costs (bonus/incentives) Roberta was outstanding (as always) on keeping me up to date on progress & completion More
by UWFMILLER
Employees Worked With
Mark Ciano II, Roberta Stuart
May 26, 2020
Got ripped off for warranty work on transmission Had truck towed back for warranty work, received a call about week later that it was not the transmission they said that it was the radaitor leaked in Had truck towed back for warranty work, received a call about week later that it was not the transmission they said that it was the radaitor leaked into the cooling system. It cost $6500.00 to fix. No proof or choice by then but to let them do it. Went to pick it up the tech drove it 26 miles on test drive, i didn;t make it 10 miles down the road with out issues. Return it to dealership 3 or 4 days later they notified me another $1500.00 for GM parts, and that was free labor. or after market parts for $500.00 and free labor. Then returned to pick up truck and returned home and found new parts i was charged for in orginal bill had not been replaced. Called and complained and they returned $200.00 of my money. I have still not heard from Melissa McKenzie after trying to get a return call about the situation and feel like I just recd a royal screwing. Thank you very much. More
by 1FEARLESS
Employees Worked With
Roberta Stuart
May 26, 2020
Purchased a used 2012 Chevy Sonic LT Turbo M Wallace definitely knows his stuff! He's efficient, friendly & a wealth of info. All the staff I dealt with were as well. Highly Recommend! M Wallace definitely knows his stuff! He's efficient, friendly & a wealth of info. All the staff I dealt with were as well. Highly Recommend! More
by GMPIXELS
Employees Worked With
